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based on 25.9k Reviews

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Concentrix Corporation Senior Technical Support Associate Interview Questions and Answers

Updated 11 Jun 2024

Concentrix Corporation Senior Technical Support Associate Interview Experiences

2 interviews found

Senior Technical Support Associate Interview Questions & Answers

user image Bhushan Gurav

posted on 11 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me about your work experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. What are your hobbies?
    • Add your answer
  • Q2. Memorial day at office?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company

Senior Technical Support Associate Interview Questions & Answers

user image Anonymous

posted on 26 Jul 2022

I applied via Naukri.com and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. They had asked regarding system hardware and software, how does system starts ,what is post , what is BSOD ERROR, what is taskbar is not working, or start menu is not working, how to use sfc/scan , how to ...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - In BSOD there are lot of stop code error, the stop code error identify the issue in system, also command prompt and power shell are used to run test and scan to clean the system , as sfc/ scan and dism scan are one of them ,also if task bar and start menu are not working these tests or scans are important to check , but even at the the issue is still the same can perform clean boot and check in safe mode ,this was the answer which I have .

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Interview questions from similar companies

Senior Technical Support Associate Interview Questions & Answers

Teleperformance user image Sunil Singh

posted on 3 Dec 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic question abt our self and also check communication skills through versant
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. What is SSD/ DDR / BIOS / graphic card all related to personal computer and laptop for HP .
    • Add your answer

Customer Support Executive Interview Questions & Answers

iEnergizer user image Bhawna Radi

posted on 6 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Experience discussion
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Experience discussion
    • Add your answer
  • Q2. Communication checking
    • Add your answer
  • Q3. Discussion about my last work how, I was helping the customers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't loose hope and faith

Chat Support Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 23 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your experience during the one-on-one round with the manager?
  • Ans. 

    The one-on-one round with the manager was insightful and engaging.

    • Discussed my previous experience in customer support

    • Answered situational questions on handling difficult customers

    • Received feedback on communication skills and problem-solving abilities

    • Answered by AI
    Add your answer
  • Q2. Basically check communication
    • Add your answer

Chat Support Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 19 Oct 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About previous company
    • Add your answer
  • Q2. How much package that I am expecting
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you for wasting my entire day for the interview. This company make me wait for almost 10 hours in the office for 3 rounds of interview and they said I got selected and even discussed about the job role and about package as well I accepted every norm of the company but at the end after manager round which I performed well they said I can leave for the day coz I am not selected this is ridiculous and if any candidate who is attending a walk in please carry food and power banks for you mobiles it is must

Customer Support Executive Interview Questions & Answers

Omega Healthcare user image Anonymous

posted on 17 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Indeed and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good company but as a fresher they will not pay u salary for 45 days as training period and if u fail to complete the test at end of day 45 then that's it ur out no salary just worst policy

Technical Support Associate Interview Questions & Answers

Foundever user image Anonymous

posted on 27 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basic computer knowledge
    • Add your answer
  • Q2. General hardware and software
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Certified in ITIL and CompTIA A+

    • Previous experience in managing a team of support tech

    • Answered by AI
    Add your answer
  • Q2. Where do you stay
  • Ans. 

    I currently stay in a rented apartment in downtown area.

    • I stay in a rented apartment

    • Located in downtown area

    • Close to public transportation

    • Nearby grocery stores and restaurants

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Lucid interview

Customer Support Executive Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 5 Aug 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me About your Resume
  • Ans. 

    Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.

    • 5+ years of experience in customer support roles

    • Proficient in handling customer inquiries and complaints

    • Skilled in using CRM software to track customer interactions

    • Successfully resolved 90% of customer issues within a timely manner

    • Received multiple awards for excellent customer service

    • Answered by AI
    Add your answer
  • Q2. How much year of experience you are holding
  • Ans. 

    I have 5 years of experience in customer support roles.

    • I have worked in customer support for 5 years

    • I have experience handling customer queries and complaints

    • I have worked in both phone and email support roles

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

TaskUs user image Anonymous

posted on 15 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Normal introduction
    • Add your answer
  • Q2. Career Objectives and experience
  • Ans. 

    My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.

    • Experienced in handling customer inquiries and resolving issues efficiently

    • Strong communication skills to effectively interact with customers and team members

    • Goal-oriented mindset to achieve targets and exceed expectations

    • Seeking opportunities for professional growth and developm

    • Answered by AI
    Add your answer
  • Q3. Qualifications and problem solving
    • Add your answer
  • Q4. Manager round and skill questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very professional and confident for the interview
More about working at Concentrix Corporation
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Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Senior Technical Support Associate interview?
Concentrix Corporation interview process usually has 1-2 rounds. The most common rounds in the Concentrix Corporation interview process are Technical, HR and One-on-one Round.

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Concentrix Corporation Senior Technical Support Associate Interview Process

based on 1 interview

Interview experience

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Excellent
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Concentrix Corporation Senior Technical Support Associate Salary
based on 144 salaries
₹2.6 L/yr - ₹6 L/yr
9% less than the average Senior Technical Support Associate Salary in India
View more details

Concentrix Corporation Senior Technical Support Associate Reviews and Ratings

based on 36 reviews

4.0/5

Rating in categories

3.3

Skill development

3.3

Work-life balance

3.5

Salary

4.3

Job security

4.1

Company culture

3.2

Promotions

3.6

Work satisfaction

Explore 36 Reviews and Ratings
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