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Infosys BPM Technical Support Engineer Interview Questions and Answers
Infosys BPM Technical Support Engineer Interview Experiences
6 interviews found
Anonymous
Selected
I was interviewed in Jan 2025.
(1 Question)
- Q1. How it will be when it is going well
(1 Question)
- Q1. Previous organozation and experience
- Ans.
I previously worked at XYZ Corp as a Technical Support Engineer for 3 years.
Provided technical support to customers via phone, email, and chat
Troubleshooted hardware and software issues for clients
Collaborated with the engineering team to resolve complex technical problems
Created and maintained documentation for common technical issues
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2023. There were 2 interview rounds.
(7 Questions)
- Q1. About network related Am coordinating with field engineers and also service providers to resolve network issue. If modem is gone faulty coordinate with concern problem work done.
- Q2. Any question u ask If i knows ll share the answer with true.
- Q3. Know about infosys
- Q4. Any questions related to my family members
- Q5. Previous job related and my job journey
- Q6. Coordinate with field engineers to solve the issue
- Q7. Any questions u want to ask.
Interview Preparation Tips
I applied via Job Portal and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. Asked about Introduction, asked questions regarding outlook congratulations, mx record, office 365 questions
Rohini chavhan
(1 Question)
- Q1. What was your previous job role
- Ans.
I was a Technical Support Specialist at a software company.
Provided technical assistance to customers via phone, email, and chat
Troubleshooted software issues and resolved them in a timely manner
Collaborated with the development team to escalate complex issues
Created and maintained documentation for common technical problems
Trained new employees on technical support processes
Infosys BPM interview questions for designations
I applied via Company Website and was interviewed before Jan 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Your vision
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Aug 2020. There were 6 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What is RAM and ROM
- Ans.
RAM stands for Random Access Memory and is a type of computer memory that is volatile and used for temporary storage. ROM stands for Read-Only Memory and is a type of computer memory that is non-volatile and used for permanent storage.
RAM is used to store data that is actively being used by the computer's operating system and applications.
RAM is faster to read from and write to compared to other types of storage.
Exampl...
- Q2. Write a quick essay and JAM
- Ans.
Technical Support Engineer is responsible for providing assistance and resolving technical issues.
Provide technical assistance to customers via phone, email, or chat
Troubleshoot and resolve hardware and software issues
Document and track customer issues and resolutions
Collaborate with other teams to escalate and resolve complex problems
Train customers on product usage and troubleshooting techniques
Interview Preparation Tips
It lasted for 30 mins and all 3 rounds were done in few minutes.
Keep all the points on CV ready ..They may thoroughly ask about each word.
Skills evaluated in this interview
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I was interviewed before Sep 2020.
(1 Question)
Round duration - 140 minutes
Round difficulty - Medium
Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.
- Q1.
Sum of Two Numbers Represented as Arrays
Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...
- Ans.
Given two numbers represented as arrays, calculate their sum and return the result as an array.
Iterate through the arrays from right to left, adding digits and carrying over if necessary
Handle cases where one array is longer than the other by considering the remaining digits
Ensure the final sum array does not have any leading zeros
Round duration - 20 minutes
Round difficulty - Easy
The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.
Round duration - 8 minutes
Round difficulty - Easy
This round was conducted right after finishing and clearing the technical round at the same place and on the same day.
Interview Preparation Tips
Tip 1 : Practice atleast 2-3 Coding problems daily so your logic building becomes stronger.
Tip 2 : Exercise problems based on OOPS concepts and others too.
Tip 3 : If you can have your own project built, then it's the major point and will act as a plus point.
Tip 1 : Your resume should be in standard form, short and simple will be more effective.
Tip 2 : Whatever you have learned, you need to mention it in your resume as that will be your primary source of selection and having project on your resume is important.
Skills evaluated in this interview
I applied via Campus Placement and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about Yourself, some questions related to machine learning, and I was asked more questions to differentiate like differences between ml and ai, python and c, c and java and procedural and functiona...
Interview Preparation Tips
I was interviewed before Jun 2021.
(2 Questions)
Round duration - 180 minutes
Round difficulty - Easy
It was an mcq + coding round. There were aptitude and ouput based question in mcq. And coding questions were easy
- Q1.
Find the Duplicate Number Problem Statement
Given an integer array 'ARR' of size 'N' containing numbers from 0 to (N - 2). Each number appears at least once, and there is one number that appears twice. Yo...
- Ans.
Find the duplicate number in an array of integers from 0 to (N-2).
Iterate through the array and keep track of the frequency of each number using a hashmap.
Return the number with a frequency greater than 1 as the duplicate number.
Time complexity can be optimized to O(N) using Floyd's Tortoise and Hare algorithm.
- Q2.
Reverse String Operations Problem Statement
You are provided with a string
Sand an array of integersAof sizeM. Your task is to performMoperations on the string as specified by the indices in arrayA... - Ans.
Given a string and an array of indices, reverse substrings based on the indices to obtain the final string.
Iterate through the array of indices and reverse the substrings accordingly
Ensure the range specified by each index is non-empty
Return the final string after all operations are completed
Round duration - 60 Minutes
Round difficulty - Easy
It was technical + hr round. there were 2 people as interviewer. They stated from intro and asked some basic puzzles and hr questions. After that they asked about my projects, technologies and some ds algo and dbms questions.
Interview Preparation Tips
Tip 1 : Practice aptitude
Tip 2 : Focus on practicing coding
Tip 3 : Learn from mistakes
Tip 1 : Mention some projects that you have done
Tip 2 : Try to have skills that are required for the role
Skills evaluated in this interview
I applied via Campus Placement and was interviewed before Aug 2021. There were 2 interview rounds.
Easy DSA questions and some questions on resume
Interview Preparation Tips
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Infosys BPM Technical Support Engineer Interview Process
based on 5 interviews
2 Interview rounds
- Technical Round
- HR Round
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Infosys BPM Technical Support Engineer Reviews and Ratings
based on 38 reviews
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