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Infosys BPM Technical Support Engineer Interview Questions and Answers

Updated 26 Feb 2025

Infosys BPM Technical Support Engineer Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(1 Question)

  • Q1. How it will be when it is going well
Round 2 - HR 

(1 Question)

  • Q1. Previous organozation and experience
  • Ans. 

    I previously worked at XYZ Corp as a Technical Support Engineer for 3 years.

    • Provided technical support to customers via phone, email, and chat

    • Troubleshooted hardware and software issues for clients

    • Collaborated with the engineering team to resolve complex technical problems

    • Created and maintained documentation for common technical issues

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - All should be confident in a good way
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(7 Questions)

  • Q1. About network related Am coordinating with field engineers and also service providers to resolve network issue. If modem is gone faulty coordinate with concern problem work done.
  • Q2. Any question u ask If i knows ll share the answer with true.
  • Q3. Know about infosys
  • Q4. Any questions related to my family members
  • Q5. Previous job related and my job journey
  • Q6. Coordinate with field engineers to solve the issue
  • Q7. Any questions u want to ask.

Interview Preparation Tips

Interview preparation tips for other job seekers - Am looking for job kindly help me out.

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Q5. How you will get contact of account with name starting with abc.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Asked about Introduction, asked questions regarding outlook congratulations, mx record, office 365 questions
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What was your previous job role
  • Ans. 

    I was a Technical Support Specialist at a software company.

    • Provided technical assistance to customers via phone, email, and chat

    • Troubleshooted software issues and resolved them in a timely manner

    • Collaborated with the development team to escalate complex issues

    • Created and maintained documentation for common technical problems

    • Trained new employees on technical support processes

  • Answered by AI

Infosys BPM interview questions for designations

 Technical Support Executive

 (2)

 Technical Support Specialist

 (2)

 Technical Support Associate

 (1)

 Senior Technical Support Executive

 (1)

 Support Engineer

 (1)

 Desktop Support Engineer

 (1)

 Production Support Engineer

 (1)

 Network Support Engineer

 (1)

I applied via Company Website and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Your vision

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple and optimistic for the interview

I applied via Recruitment Consultant and was interviewed before Aug 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is RAM and ROM
  • Ans. 

    RAM stands for Random Access Memory and is a type of computer memory that is volatile and used for temporary storage. ROM stands for Read-Only Memory and is a type of computer memory that is non-volatile and used for permanent storage.

    • RAM is used to store data that is actively being used by the computer's operating system and applications.

    • RAM is faster to read from and write to compared to other types of storage.

    • Exampl...

  • Answered by AI
  • Q2. Write a quick essay and JAM
  • Ans. 

    Technical Support Engineer is responsible for providing assistance and resolving technical issues.

    • Provide technical assistance to customers via phone, email, or chat

    • Troubleshoot and resolve hardware and software issues

    • Document and track customer issues and resolutions

    • Collaborate with other teams to escalate and resolve complex problems

    • Train customers on product usage and troubleshooting techniques

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One should be much confident and calm, Not being in hurry would be an advantage.
It lasted for 30 mins and all 3 rounds were done in few minutes.
Keep all the points on CV ready ..They may thoroughly ask about each word.

Skills evaluated in this interview

Interview questions from similar companies

I applied via Campus Placement and was interviewed before May 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Core language and logical basic oops questions you have to learn
  • Q2. 1. Tell me about your self, 2. How many years of experience you have in which is your core language? 3. Explain me oops concepts? 4. Focus on inheritance & abstraction questions? 5. Give some logical codin...

Interview Preparation Tips

Topics to prepare for Conduent Software Engineer interview:
  • Core Java
  • Spring
  • Spring Boot
  • Maven
  • JUnit
  • Jira
  • Azuredevops
  • OOPS
  • Microservices
Interview preparation tips for other job seekers - Be confident not over confident ,
They have so many projects directly they are put you in some projects then provide KT and you have to start work.

I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How HashMap works internally
  • Ans. 

    HashMap is a data structure that stores key-value pairs and uses hashing to retrieve values quickly.

    • HashMap uses an array of buckets to store key-value pairs

    • The hash code of the key is used to determine the index of the bucket

    • If multiple keys have the same hash code, they are stored in a linked list within the bucket

    • When retrieving a value, the hash code of the key is used to find the bucket and then the linked list is...

  • Answered by AI
  • Q2. What is OOP in Java
  • Ans. 

    OOP in Java stands for Object-Oriented Programming which is a programming paradigm based on objects.

    • OOP focuses on creating objects that have properties and methods

    • Encapsulation, Inheritance, and Polymorphism are the key concepts of OOP

    • Java supports OOP through classes and interfaces

    • Example: A car can be represented as an object with properties like color, model, and methods like start, stop, and accelerate

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well core concept of Java and Spring Framework.

Skills evaluated in this interview

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Coding test

Round 2 - Technical 

(1 Question)

  • Q1. Technical round was asked technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic should be strong in the programming language you know

I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. That place how I am work
  • Q2. What is software engineer
  • Ans. 

    A software engineer is a professional who designs, develops, and maintains software applications.

    • Designs and develops software applications

    • Uses programming languages and tools to write code

    • Tests and debugs software to ensure it functions properly

    • Collaborates with other engineers and stakeholders to ensure software meets requirements

    • Continuously learns and adapts to new technologies and industry trends

  • Answered by AI
  • Q3. What is technical science
  • Ans. 

    Technical science is the application of scientific principles and methods to solve practical problems in technology.

    • It involves the use of scientific knowledge to design, develop, and improve technology.

    • Examples include computer science, electrical engineering, and mechanical engineering.

    • Technical science is interdisciplinary, drawing on knowledge from physics, chemistry, and mathematics.

    • It is essential for innovation ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but I stayed test it lasted for about one hour 10 minutes this interview wanted to test both me knowledge and wanted to test both my knowledge and communication skill most of the question asked Tu Meri related to mine bi touch circular computer science related topics a started a lost of basic related to my projects

Infosys BPM Interview FAQs

How many rounds are there in Infosys BPM Technical Support Engineer interview?
Infosys BPM interview process usually has 1-2 rounds. The most common rounds in the Infosys BPM interview process are Technical, HR and Resume Shortlist.
How to prepare for Infosys BPM Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Infosys BPM . The most common topics and skills that interviewers at Infosys BPM expect are API, Active Directory, Cloud Computing, LDAP and Network Security.
What are the top questions asked in Infosys BPM Technical Support Engineer interview?

Some of the top questions asked at the Infosys BPM Technical Support Engineer interview -

  1. What is RAM and ...read more
  2. Write a quick essay and ...read more
  3. previous organozation and experie...read more

Tell us how to improve this page.

Infosys BPM Technical Support Engineer Interview Process

based on 5 interviews

2 Interview rounds

  • Technical Round
  • HR Round
View more
Infosys BPM Technical Support Engineer Salary
based on 183 salaries
₹2 L/yr - ₹8 L/yr
At par with the average Technical Support Engineer Salary in India
View more details

Infosys BPM Technical Support Engineer Reviews and Ratings

based on 41 reviews

3.4/5

Rating in categories

3.4

Skill development

3.3

Work-life balance

2.7

Salary

3.7

Job security

3.4

Company culture

2.6

Promotions

3.4

Work satisfaction

Explore 41 Reviews and Ratings
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