Teleperformance Customer Support Executive Interview Questions, Process, and Tips

Q1. Mechanical Related
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Mechanical engineers design power-producing machines, such as electric generators, internal combustion engines, and steam and gas turbines, as well as power-using machines, such as refrigeration and air-conditioning systems. Mechanical engineers design other machines inside buildings, such as elevators and escalators.
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Q2. Types of bearing any two
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Two types of bearings are ball bearings and roller bearings.
• Ball bearings use balls to reduce friction between two surfaces

• Roller bearings use cylindrical rollers to reduce friction

• Ball bearings are commonly used in applications like skateboards and bicycles

• Roller bearings are commonly used in applications like conveyor belts and automotive engines
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Q3. Types of coupling any 2
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Two types of coupling are tight coupling and loose coupling.
• Tight coupling: Classes are highly dependent on each other and changes in one class may require changes in other classes.

• Loose coupling: Classes are independent of each other and changes in one class do not necessarily require changes in other classes.
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Q4. Tell me about final year project
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Hydraulic floor crane is our final year project it's useful for our college weight lifting pupourse
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Q5. Tell me about industrial intership
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Industrial internship is a hands-on learning experience in a professional setting related to one's field of study.
• Provides practical experience in a real-world work environment

• Helps students apply theoretical knowledge to practical situations

• Allows students to gain industry-specific skills and knowledge

• Can lead to potential job opportunities after graduation
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Q1. Introduce yourself and asked me to share my views on a given topic.
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Versant test was there to complete.

Q1. HR Round got delayed over 2 hours and I was sitting in front of my phone for the call and then got to know that the hiring is completed and there’ll be no more hiring for the process.
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Q1. Tell me something about yourself
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Q2. Tell Something about Mumbai city
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Mumbai is a bustling metropolis known for its vibrant culture, Bollywood film industry, and delicious street food.
• Home to Bollywood, the largest film industry in India

• Known for iconic landmarks like the Gateway of India and Marine Drive

• Diverse culinary scene with famous street food like vada pav and pav bhaji

• Financial hub of India with the Bombay Stock Exchange located in the city

• Rich history and heritage with colonial
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Q3. What do you know about Credit card?
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Credit card is a payment card issued by a financial institution, allowing the cardholder to borrow funds to pay for goods and services.
• Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

• They often come with a credit limit, which is the maximum amount of money that can be borrowed.

• Credit cards may charge interest on outstanding balances if not paid in full...read more
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Q4. What is bank according to you?
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A bank is a financial institution that accepts deposits from the public and creates credit.
• A bank provides various financial services such as loans, credit cards, and savings accounts.

• Banks play a crucial role in the economy by facilitating the flow of money and providing a safe place for people to store their funds.

• They also act as intermediaries between borrowers and lenders, helping to allocate capital efficiently.

• E...read more
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Q1. Self introduction
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Q2. Skill and knowledge
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Q1. About family and positive que
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Q2. About salary and experience
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Q1. Tell me about yourself
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Q2. What is BPO and what is its role in todays world
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BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO helps companies focus on their core competencies by outsourcing non-core functions such as customer support, data entry, and payroll processing.

• It allows businesses to reduce costs by taking advantage of lower labor costs in countries like India and the Philippines.

• BPO companies ...read more
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Group of 8 asked to discuss on AI boon or bane then selected 3 candidates based on the contribution in discussions

Q1. Questions from resume i was experienced candidate question form past job
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Q2. Tell me about yourself Why you choose teleperformance Questions based on the process ex mine was banking sector
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Q3. Why voice process
Ans. 
Voice process allows for real-time communication and personalized support for customers.
• Allows for immediate resolution of customer issues

• Enables personalized interaction with customers

• Helps in building rapport and trust with customers

• Can convey empathy and understanding effectively
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