Teleperformance Customer Support Executive Interview Questions, Process, and Tips

Q1. What is your experience have you worked any where before which language you are comfortable to speak
Ans. 
I have 3 years of experience in customer support. I am fluent in English and Spanish.
• 3 years of customer support experience

• Fluent in English and Spanish

• Comfortable speaking both languages in a professional setting
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Q2. Tell me about your self Tell me the most memorable moment of your life
Ans. 
I am a dedicated and empathetic customer support executive with a passion for helping others.
• I have always been drawn to roles where I can assist and support people, which is why I pursued a career in customer support.

• One of the most memorable moments of my life was when I helped a frustrated customer resolve a complex issue, and they expressed their gratitude with a heartfelt thank you.

• I thrive on building positive re...read more
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Q1. Tell me about your self
Ans. My name is Kapil Shakya, Basically i am from Guna MP I completed my 10th and 12th grades at Jawahar Navodaya VIDYALAYA Outside of my professional life, I enjoy watching movies, which has allowed me to appreciate storytelling and diverse perspectives. I'm excited about the opportunity to bring my skills and experiences to contribute to your team and make a positive impact."
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Q1. Tell me about your self
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Q1. Do you have any experience
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Q2. How are you and tell me something about your self
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Q1. Tell me something about youlself
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Q2. What is electricity
Ans. 
Electricity is a form of energy resulting from the existence of charged particles (such as electrons or protons).
• Electricity is the flow of electrical power or charge.

• It is a form of energy that powers various devices and appliances.

• Electricity can be generated from sources such as coal, natural gas, wind, and solar.

• It is essential for lighting, heating, cooling, and powering electronic devices.

• Electricity can be dange...read more
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Q1. Tell about yourself
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Q2. Previous work experience
Ans. 
I have 2 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.
• Handled customer inquiries via phone, email, and chat

• Resolved customer issues efficiently and effectively

• Provided excellent customer service and support

• Collaborated with other departments to address customer needs

• Trained new team members on customer support processes
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Q3. Explain about process and pay
Ans. 
The process involves handling customer inquiries and issues, while pay is typically based on experience and performance.
• Process involves addressing customer inquiries and issues promptly and effectively

• Pay is usually determined by experience, performance, and company policies

• Performance metrics may include customer satisfaction ratings and resolution times
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Assessment in online

Q1. Previous work experience
Ans. 
I have 3 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.
• Handled customer inquiries via phone, email, and chat

• Resolved customer issues efficiently and effectively

• Provided excellent customer service and support

• Collaborated with other departments to address customer concerns

• Trained new team members on customer support processes
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Q2. Knowledge about work
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Q1. Self introduction
Ans. My name is anup kumar i m 22 years old i m from uttar pradesh in raebareli i have complete graduated from kanpur university in 2021
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Q2. Why did you leave exile
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