Teleperformance Customer Support Executive Interview Questions, Process, and Tips

Yes, I am comfortable with rotational offs as it allows for a better work-life balance and helps in maintaining productivity.

• I am open to working on rotational offs as it provides flexibility in scheduling.

• Rotational offs can help in preventing burnout and maintaining a healthy work-life balance.

• I understand the importance of rotational offs in ensuring adequate rest and rejuvenation.

• I have experience working on rotati...read more

Yes, I have knowledge about IT.

• I have a strong understanding of computer hardware and software

• I am familiar with troubleshooting common IT issues

• I have experience using various operating systems and software applications

Yes, I have previous experience in customer support roles.

• Worked as a customer support representative for XYZ company for 2 years

• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

Yes, I have plans for further study.

• I am currently pursuing a degree in Business Administration and plan to continue my education in this field.

• I am also interested in taking courses or certifications related to customer service and communication skills.

• Continuing education will help me stay updated with the latest industry trends and enhance my skills to better serve customers.

Customer support is crucial for maintaining customer satisfaction and loyalty.

• Customer support plays a vital role in resolving customer issues and concerns.

• It involves providing assistance, guidance, and solutions to customers.

• Good customer support builds trust and strengthens the relationship between the company and its customers.

• It helps in retaining customers and attracting new ones through positive word-of-mouth.

• Cu...read more

I have 2 years of experience in customer support roles.

• Worked as a Customer Support Representative for Company X for 1 year

• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance to customers

I expect the company to provide a supportive work environment, opportunities for growth, and clear communication.

• Supportive work environment with open communication

• Opportunities for growth and career development

• Clear expectations and feedback from management