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Teleperformance Customer Support Executive Interview Questions, Process, and Tips

Updated 6 Feb 2025

Top Teleperformance Customer Support Executive Interview Questions and Answers

View all 26 questions

Teleperformance Customer Support Executive Interview Experiences

79 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Speak any one topic for 2 min
  • Ans. 

    Importance of customer support in business

    • Customer support is crucial for customer satisfaction and retention

    • It helps in resolving customer issues and complaints

    • Good customer support can lead to positive word-of-mouth and increased sales

    • Examples: Zappos, Amazon, and Apple are known for their excellent customer support

  • Answered by AI
Round 3 - Assignment 

Amcat (eg. Grammer, Question & answer)

Round 4 - Technical 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Experience and ok with night shift ect.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your self before interview and be confident.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self indro nd work experience
Round 3 - Group Discussion 

English grammar, aptitude test, reasoning test, typing test

Round 4 - Operation round 

(1 Question)

  • Q1. Prior experience, hobbies, self indro

Interview Preparation Tips

Interview preparation tips for other job seekers - Horrible experience made to wait till 8.30 pm for operation round for banking process Hebbal. Manager was in hurry burry and dint took my interview properly.
I don't know what kind of candidates he is looking for and In Teleperfomace don't know which donkey had made him senior operational manager.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Assignment 

Test with basic question and test conducted for 1 hours

Round 3 - One-on-one 

(2 Questions)

  • Q1. Ita is an face to face interview and selected by the communication
  • Q2. Give an self intro reason for the process selected
  • Ans. 

    I have selected the Customer Support Executive process because I have excellent communication skills and enjoy helping customers.

    • I have strong communication skills, both written and verbal.

    • I have previous experience in customer service roles where I successfully resolved customer issues.

    • I genuinely enjoy helping customers and finding solutions to their problems.

    • I am patient, empathetic, and have the ability to remain c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This company colab with different companys and after selection they will inform what ia the process we are going to start it good for fresher but for the experience people I think its not going to fit for anyone and there is no great career growth

I applied via Naukri.com

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell me about your yesterday's routine
  • Q3. Tell me about your home town
Round 2 - One-on-one 

(2 Questions)

  • Q1. How was your last birthday
  • Q2. Your favourite movie

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be afraid to share your view keep talkative

Teleperformance interview questions for designations

 Customer Support Associate

 (28)

 Customer Support Officer

 (2)

 Customer Support Representative

 (2)

 Customer Support Specialist

 (1)

 Senior Customer Support Executive

 (5)

 Technical Customer Support Executive

 (2)

 Email Customer Support Executive

 (1)

 Global Customer Support

 (1)

I applied via Walk-in and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction , 5 minutes any topic
  • Q2. Traveling type should be bike
Round 2 - Aptitude Test 

Basic questions where u can browse it by Google and answer it

Round 3 - Behavioral 

(2 Questions)

  • Q1. Introduction , traveling type (bike)
  • Q2. Testing ur language fluent
Round 4 - Versent test 

(2 Questions)

  • Q1. Just we have to speak loud and clearly in this test which will taken in your phone itself
  • Q2. Typeing test ,simply they conduct its not so seriously they take it

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Support Executive interview:
  • Your favourite topic
Interview preparation tips for other job seekers - The process is very lengthy,but easy to crack ,all u need to have confidence and fluent in your preferred language

Get interview-ready with Top Teleperformance Interview Questions

I applied via Walk-in and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduction,What is BPO?
  • Q2. Why discilpine is must in life?
  • Q3. Are you displined or not?

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your interview confidently.There is lots of chances to get permotion in this field.

Customer Support Executive Jobs at Teleperformance

View all
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(6 Questions)

  • Q1. Asked about the experience i have what was my role in the previous company
  • Q2. If you get selected here what will be your job I'll get trained by the TL for the customer care executive
  • Q3. Final question was,if you get selected and are not able to pass in the training session final round by the seniors, then what are you going to do
  • Q4. Try your best to understand the role you have to do after getting selected
  • Q5. Will you be able to do the process training
  • Q6. If you are not able to clear the training session
  • Ans. 

    If unable to clear training session, I would seek additional support and resources to improve my understanding and skills.

    • Request for additional training sessions or materials

    • Seek guidance from colleagues or supervisors

    • Practice and review the training material on my own time

    • Ask for feedback and areas of improvement

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Support Executive interview:
  • How was your day today
Interview preparation tips for other job seekers - Be confident don't be scared during the interview

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about ya self
  • Q2. Why do you wana join bpo irrespective of ya own field work/experience
  • Q3. Speak on given topic for 2 minutes
Round 3 - Aptitude Test 

Versant round for selection

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Support Executive interview:
  • Self preparation
  • Reading books
  • Newspaper
  • Social Media
  • Day to day happening
Interview preparation tips for other job seekers - Positive thoughts works . Go with the flow if it is wrong. Impression talent and confidence all are key points to get selected
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed before Feb 2023. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about past experience
Round 3 - Aptitude Test 

Aptitude questions, typing test, psychometric test

Round 4 - HR 

(1 Question)

  • Q1. Salary discussion, benefits and allowances
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your work experience
Round 3 - versant 

(1 Question)

  • Q1. You have to listen an audio and answer
Round 4 - HR 

(1 Question)

  • Q1. They gave situation and asked how will you coordinate

Interview Preparation Tips

Interview preparation tips for other job seekers - tell everything with confidence you will crack the interview

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Support Executive interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are customer support, voice process, Customer Service, Communication Skills and Bpo Voice.
What are the top questions asked in Teleperformance Customer Support Executive interview?

Some of the top questions asked at the Teleperformance Customer Support Executive interview -

  1. If customer is angry how can you make him understa...read more
  2. Customer satisfaction how can you provid...read more
  3. What is B...read more
How long is the Teleperformance Customer Support Executive interview process?

The duration of Teleperformance Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Teleperformance Customer Support Executive Interview Process

based on 76 interviews

5 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • One-on-one Round
  • HR Round - 2
  • Personal Interview1 Round
View more
Teleperformance Customer Support Executive Salary
based on 2.6k salaries
₹0.9 L/yr - ₹7 L/yr
6% more than the average Customer Support Executive Salary in India
View more details

Teleperformance Customer Support Executive Reviews and Ratings

based on 786 reviews

3.4/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.2

Salary

3.1

Job security

3.2

Company culture

2.8

Promotions

3.1

Work satisfaction

Explore 786 Reviews and Ratings
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