IntouchCX Senior Operations Analyst Interview Questions and Answers

Q1. What is your favorite movie, and can you describe it?
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Q2. Where do you want to travel why
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Q3. Describe your hobbies
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Q4. Describe your pet
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Q5. Can you work under pressure
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Simple maths reasoning computer knowledge

Mock call was there active listings skills

Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. Walk me through your professional experience.
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Q2. Can you come today for operations round?
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Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
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Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
Ans. 
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
• Invoice booking: Debit accounts payable, credit expense or asset account.

• Accrual: Debit expense or asset account, credit accrual account.

• Prepayment: Debit prepayment account, credit cash or accounts payable.

• Depreciation: Debit depreciation expense, credit accumulated depreciation.
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Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
Ans. 
Excel formulas to club two cell values and limitations of VLOOKUP formula.
• To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

• Example: =CONCATENATE(A1, B1) or =A1&B1

• VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

• Limitations of VLOOKUP include: it only searches in the leftmost column of th...read more
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Q1. Introducing myself
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Q2. Salary expectations
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Q1. Introduction about myself
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Q2. Relocation to Indore or Mohali
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Q1. General introduction
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Q1. Tell me about yourself!
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Q2. What positive changes would you like to bring to the organization?
Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...read more
Answered by Jayeshkumar R Purohit
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It was calculus,observation,

Q1. Toughest situation of life and how you dealt with it
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Q2. Are you comfortable in working in graveyard shift
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Q1. Why to leave last organisation and join this organisation
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It's related to Amcat

Q1. Question related to skills and understanding the roles of OM
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