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IntouchCX Customer Service Representative Interview Questions and Answers for Freshers

Updated 25 Sep 2023

IntouchCX Customer Service Representative Interview Experiences for Freshers

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 4 Aug 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Typing Test 

(1 Question)

  • Q1. Just type speed thry look into
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Tell about your self
    • Add your answer
  • Q2. Open book exam he asked
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join I don't wanna give coz I dont want you people to get suffe rif your coming as an agent then don't

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Sep 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you have choosen BPO sector
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, Be prepared about the designation you have applied.

Customer Service Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 13 Oct 2021

I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Give ur basic intro ??
    • Add your answer
  • Q2. What is ur daily routine
    • Add your answer
  • Q3. What is Coustomer care executive & BPO??
  • Ans. 

    A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.

    • Customer care executives are responsible for providing excellent customer service.

    • They handle customer queries, complaints, and provide solutions.

    • BPO is a business model where a company outsources its non-core business processes to a third-party provider.

    • BPOs provide services like custo...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency must be in the interview rounad

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 30 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about your self
    • Add your answer
  • Q2. What did you do in your last weekend?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in every question what HR asks and give truth answer.

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Teleperformance user image

posted on 11 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Speak about the given topic for 1 minute
  • Ans. 

    The importance of active listening in customer service

    • Active listening involves paying full attention to the customer and understanding their needs

    • It helps build rapport and trust with the customer

    • Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

    • Active listening can lead to better problem-solving and conflict resolution

    • It is important to avoid interrupting the custom

    • Answered by AI
    Add your answer
Round 2 - Telephonic Call 

(1 Question)

  • Q1. You must give the answer within 5 seconds on the phone
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 3 May 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What would you say are your best qualities?
    • Add your answer
  • Q2. Do you have any questions for me?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always make sure you look up the company and ask the interviewer questions

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 10 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduce yourself in french, what do you do in ur free time, why do you want to work with sitel, they asked about my teaching experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , expressive and honest in whatever question you will be answering

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 5 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What is your strength
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence and English Speaking skills
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Representative interview for freshers?
IntouchCX interview process for freshers usually has 3 rounds. The most common rounds in the IntouchCX interview process for freshers are Resume Shortlist, Typing Test and HR.
How to prepare for IntouchCX Customer Service Representative interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Call Center Operations, Customer Service, E-commerce, Night Shift and US Shift.
What are the top questions asked in IntouchCX Customer Service Representative interview for freshers?

Some of the top questions asked at the IntouchCX Customer Service Representative interview for freshers -

  1. What do you know about Intouch...read more
  2. Are you able to setup a de...read more
  3. Do you have accessible wi...read more

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IntouchCX Customer Service Representative Interview Process for Freshers

based on 1 interview

Interview experience

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IntouchCX Customer Service Representative Salary
based on 45 salaries
₹1.9 L/yr - ₹4.4 L/yr
6% more than the average Customer Service Representative Salary in India
View more details

IntouchCX Customer Service Representative Reviews and Ratings

based on 23 reviews

2.8/5

Rating in categories

2.6

Skill development

2.7

Work-life balance

2.2

Salary

2.3

Job security

2.8

Company culture

2.1

Promotions

2.5

Work satisfaction

Explore 23 Reviews and Ratings
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