IGT Solutions Interview Questions, Process, and Tips

Q1. Tell me about something yourself.
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Q2. What do you know about social media?
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in social networking.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing, c...read more
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Q3. What do you understand about customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers.

• It involves listening to customers, addressing their concerns, and providing solutions.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Building rapport and maintaining positive relationshi...read more
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Q4. What do you mean by BPO Why?
Ans. 
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business processes.
• BPO allows companies to focus on their core competencies while outsourcing non-core functions.

• It helps in cost reduction by leveraging economies of scale and expertise of the service provider.

• BPO services can include customer support, technical support, data entry, and more.

• Exampl...read more
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We also called versant test.
Following the computer sound.
Listening test.
Speaking test (pronounciation).
Answering the Question.
Retelling the story.

Q1. Introduction of myself
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Q2. What is my hobbi and why?
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Q3. What makes you come to Delhi and what was your best experience?
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Q4. What do you know about travel process?
Ans. 
Travel process involves booking flights, hotels, transportation, and activities for customers.
• Travel process includes booking flights, hotels, transportation, and activities for customers

• It also involves providing travel itineraries, visa assistance, and travel insurance

• Travel process may include handling cancellations, changes, and refunds for customers

• Knowledge of popular travel destinations, airlines, and hotel chai...read more
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Q1. Do you believed that customer is always right? Why?
Ans. 
No, the customer is not always right.
• The customer may have incorrect information or unreasonable demands.

• It is important to listen to the customer and address their concerns, but it doesn't mean they are always right.

• Sometimes, the customer may be mistaken or misinformed.

• The goal is to find a solution that satisfies both the customer and the company.

• Providing excellent customer service involves balancing the customer's...read more
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Q2. Yes, as a customer service representative it is our responsibility
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Q1. How will you deal with irate customers?
Ans. 
I will remain calm, empathize with the customer, and find a solution to their problem.
• Stay calm and composed

• Listen actively and empathize with the customer

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Seek assistance from a supervisor if necessary
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Q1. Can you explain your resume
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Q2. Last drawn salary and expected salary
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Q1. Do you have a knowledge of Amadeus or sabre GDS
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Q2. Please go through the reissuance or refund process with the commands
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Q3. Why you left your last organisation
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Reading comrehensions, mathematics basic level, reasoning, blood relation questions.

Q1. Asked about KRA, KPI, attrition, and shrinkage with formulas
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Asked about KRA, KPI, Attrition, shrinkage with formulas,

Asked about people management, client management.

Q1. With HOD, asked about the reason, and why should I be a TL, quality of a TL.
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Q1. Tell me about your self
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Q2. Tell me about your last company
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Q3. Tell me about your last company job roles
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