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Fusion CX Agent Interview Questions and Answers

Updated 17 Apr 2024

Fusion CX Agent Interview Experiences

2 interviews found

Agent Interview Questions & Answers

user image Anonymous

posted on 18 Oct 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Describe yourself
  • Q2. Showcase your own skills
Round 3 - One-on-one 

(3 Questions)

  • Q1. They provide some lines you have to read this clearly and describe them the meaning of those lines
  • Q2. Showcase your own skills and behavi like a professional
  • Q3. Give answer with confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - Be professional and prepare yourself for your 100%

Agent Interview Questions & Answers

user image Anonymous

posted on 17 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce Yourself
  • Q2. Why do you want to do this job?
Round 2 - Behavioral 

(1 Question)

  • Q1. Same questions which HR asked

Agent Interview Questions Asked at Other Companies

Q1. If you had 1 crore rupees what would you do with them?
Q2. How to increase your sell and what strategy to work the situation
Q3. What is BPO and full form of BPO
asked in Startek
Q4. Is this company policy if people come together they will rejecte ... read more
Q5. 1. How can trace the customer who has charge off

Agent Jobs at Fusion CX

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Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. What's a Single Ops tool?
  • Ans. 

    Single Ops tool is a software that helps businesses manage their operations from a single platform.

    • It streamlines processes and improves efficiency

    • It can include features like scheduling, inventory management, and invoicing

    • Examples include ServiceTitan, Jobber, and Housecall Pro

  • Answered by AI
  • Q2. Tell me about yourself
  • Ans. 

    I am a dedicated and hardworking individual with a passion for learning and growth.

    • I have a background in marketing and have worked in the industry for 5 years.

    • I am currently pursuing a Master's degree in Business Administration to further my skills and knowledge.

    • I am a team player and enjoy collaborating with others to achieve common goals.

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: We had screening test in which 15 out of 40 were shortlisted
Tips: Be quick , skip the difficult ones
Duration: 20 minutes
Total Questions: 60

Round: Group Discussion
Experience: Had a brief discussion on the topic.Started the conversation and did positive contribution.
Tips: Speak with confidence , maintain eye contact with everyone .
Duration: 15 minutes

Round: Technical Interview
Experience: Have been asked around 10-15 questions , difficulty is moderate

Round: HR Interview
Experience: Open loop questions
Tips: Be realistic and keep it short

College Name: Malla Reddy Institute Of Engineering & Technology ( MRIET )

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself? What are your strengths and weakness?
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be yourself and prepare before the one-on-one interview with the Interviewer. Even if you studder please try to complete each sentence fluently. And be different in a positive way that will impress the recruiter. Don't worry, you will crack the interview!

I applied via Walk-in and was interviewed before Jul 2019. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. My self
  • Q2. What is your qualification
  • Q3. Are you fresher or experience
  • Q4. If you are experienced
  • Q5. So tell me about your experience on which profile
  • Q6. Why old job left
  • Q7. What is the reason came on this company
  • Q8. Are you satisfied 24*7 shift

Interview Preparation Tips

Interview preparation tips for other job seekers - Its so simple, when you go for the interview so please refresh your mind and be confidently go for the interview. Please go through the job description throughly word by word and recheck your resume to ensure that you are a best fit for the position.

I applied via Referral and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Q2. Why do you want to join tech Mahindra

Interview Preparation Tips

Interview preparation tips for other job seekers - you should answer confidentionaly .

I applied via Naukri.com and was interviewed before Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to work with our organization?
  • Q2. Why do you think you are eligible for this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - People were nice and it was easy to get through

I applied via Recruitment Consultant and was interviewed before Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why you want to join this industry i.e BPO
  • Q2. Because it's a fast growing industry, and it's good to start your career with such industry in which you can use your skills for personal growth as well as for company productivity. Moreover I have seen ma...
  • Q3. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't panic or get nervous, interviewer is also human. Be honest and smart.

I applied via Campus Placement and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Regulatory basics, ICH guidelines

Interview Preparation Tips

Interview preparation tips for other job seekers - Do the basic related to regulatory affairs

I applied via Company Website and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me About yourself
  • Q2. Why do you want join Genpact
  • Q3. Which are three Golden Rules
  • Ans. 

    Three Golden Rules are: Do unto others as you would have them do unto you, Love your neighbor as yourself, and Honor your father and mother.

    • Do unto others as you would have them do unto you - treat others the way you want to be treated

    • Love your neighbor as yourself - show kindness and compassion to those around you

    • Honor your father and mother - respect and appreciate your parents and their guidance

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - While give interview just be natural and give simple and short answers

Fusion CX Interview FAQs

How many rounds are there in Fusion CX Agent interview?
Fusion CX interview process usually has 2-3 rounds. The most common rounds in the Fusion CX interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Fusion CX Agent interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion CX. The most common topics and skills that interviewers at Fusion CX expect are Chat Process, Email Process and Non Voice Process.
What are the top questions asked in Fusion CX Agent interview?

Some of the top questions asked at the Fusion CX Agent interview -

  1. They provide some lines you have to read this clearly and describe them the mea...read more
  2. Give answer with confide...read more

Tell us how to improve this page.

Fusion CX Agent Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
View more

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Fusion CX Agent Salary
based on 44 salaries
₹1.1 L/yr - ₹2.8 L/yr
34% less than the average Agent Salary in India
View more details

Fusion CX Agent Reviews and Ratings

based on 35 reviews

2.9/5

Rating in categories

3.0

Skill development

2.6

Work-life balance

2.8

Salary

2.6

Job security

2.9

Company culture

2.4

Promotions

2.7

Work satisfaction

Explore 35 Reviews and Ratings
Chat Agents

Navi Mumbai

0-2 Yrs

Not Disclosed

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