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Firstsource Solutions

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3.7

based on 4.4k Reviews

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Firstsource Solutions Senior Customer Support Associate Interview Questions and Answers

Updated 22 Nov 2022

Firstsource Solutions Senior Customer Support Associate Interview Experiences

2 interviews found

Senior Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 22 Nov 2022

I applied via Naukri.com and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. You have to Be confident and answer fluency in English prepare well don't nervous
    • Add your answer
  • Q2. Tell me above yourself, Your memorable moments for 3minutes
    • Add your answer
Round 3 - Aptitude Test 

Typing test and basic general knowledge voice versant

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, Talk fluently in English. Prepare well.

Senior Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 21 May 2022

I applied via Naukri.com and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. General questions like tell me about your self
    • Add your answer
Round 2 - Aptitude Test 

General questions

Round 3 - One-on-one 

(1 Question)

  • Q1. About project and how would you manage
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process is to long if at office around 8am last round will be done on 8.30 pm

Senior Customer Support Associate Interview Questions Asked at Other Companies

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Top trending discussions

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Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Senior Customer Support Associate Interview Questions & Answers

TTEC India user image Anonymous

posted on 24 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

5 stages of English proficiency test and Typing test

Round 2 - Assignment 

Typing test taken and assignment

Round 3 - HR 

(2 Questions)

  • Q1. Basic Questions related to YOUR CV
    • Add your answer
  • Q2. Past Experience
    • Add your answer

Senior Customer Support Associate Interview Questions & Answers

Teleperformance user image Chandra Sekhar Sahu

posted on 3 Sep 2022

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(8 Questions)

  • Q1. Can you introduce yourself?
    • View 1 more answer
  • Q2. Why did you leave your previous company?
    • View 1 more answer
  • Q3. Are you flexible for the night shift?
    • Add your answer
  • Q4. Are you comfortable with a rotational weekoff?
    • View 1 more answer
  • Q5. Do you need any leave in 3 months?
    • Add your answer
  • Q6. Speak for 2 minutes on XYZ topic.
    • Add your answer
  • Q7. Do you have any relevant work experience?
    • View 1 more answer
  • Q8. Tell me about your previous work.
    • Add your answer
Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Do you need any leave in 3 months?
    • Add your answer
  • Q3. Speak for 2 minutes on any topic.
    • Add your answer
  • Q4. Suppose I am a customer and you are a customer support executive. So how you deal with my issue?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while speaking and English communication is mandatory. And if you need any leave in 3 months then you will be rejected.

Senior Customer Support Associate Interview Questions & Answers

iEnergizer user image Gulam Mustafa

posted on 26 Jun 2022

I applied via Walk-in and was interviewed in May 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Personal detail and job experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This is my humble request to company upper department not to procces lable please understand all employees same as company policy make to all.

Senior Customer Support Associate Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 21 Jul 2022

I applied via Apna Jobs and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction, previous experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Self introduction, why we want hire you , family background, previous experience roles
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. Self introduction, JAM , salary package
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I working with this organisation friendly and good nature , good company.
All' the best

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Dec 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There were 6 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction and experience related questions (easy)
    • Add your answer
Round 2 - Assignment 

Essay Writing on any specific topic like money, time.

Round 3 - Assignment 

Amcat- Voice and chat rounds using different software

Round 4 - HR 

(1 Question)

  • Q1. HR- Chat on live meet
    • Add your answer
Round 5 - Typing Test 

(1 Question)

  • Q1. Manager Round with operations team member
    • Add your answer
Round 6 - HR 

(1 Question)

  • Q1. Final HR round for salary and documents
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing text to check your typing speed

Customer Service Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 1 Oct 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your favorite season and why?
  • Ans. 

    My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.

    • I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

    • The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

    • Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

    • I enjoy the festive...

    • Answered by AI
    Add your answer
  • Q2. Which movie is your favorite and why
  • Ans. 

    My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.

    • The Shawshank Redemption is a classic film directed by Frank Darabont.

    • The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

    • The film explores themes of friendship, h...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

It was a typing test on a computer

Customer Care Executive Interview Questions & Answers

R1 RCM user image Anonymous

posted on 9 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell about yourself
    • Add your answer
  • Q2. Why the gap. Is huge?
    • Add your answer
  • Q3. Where does your husband work
    • Add your answer
  • Q4. When would you join?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are married, your likelihood of being hired may be lower. Conceal any employment gaps if possible.

Customer Service Associate Interview Questions & Answers

HGS user image Anonymous

posted on 11 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself that's not on CV
    • Add your answer
  • Q2. What are your expectations
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Test familiarity with MS office tools
    • Add your answer
  • Q2. Test ability to work with Avaya
    • Add your answer
Round 3 - Call listening test 

(1 Question)

  • Q1. Scenario specific call listening
    • Add your answer
Round 4 - Group Discussion 

I was asked to read an article infront of the leadership team. They asked me questions about what I read.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself. That should help the hiring team match you and your skills to the account/team you should belong to.
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Senior Customer Support Associate interview?
Firstsource Solutions interview process usually has 3 rounds. The most common rounds in the Firstsource Solutions interview process are One-on-one Round, Aptitude Test and Resume Shortlist.
How to prepare for Firstsource Solutions Senior Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, bpo, csa, customer support and international voice.

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Firstsource Solutions Senior Customer Support Associate Salary
based on 169 salaries
₹1.2 L/yr - ₹5.1 L/yr
19% less than the average Senior Customer Support Associate Salary in India
View more details

Firstsource Solutions Senior Customer Support Associate Reviews and Ratings

based on 30 reviews

2.5/5

Rating in categories

3.5

Skill development

2.7

Work-life balance

2.9

Salary

2.7

Job security

3.1

Company culture

2.1

Promotions

2.8

Work satisfaction

Explore 30 Reviews and Ratings
Firstsource Solutions Salaries in India
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