Collabera Technologies Senior Customer Support Associate Interview Questions and Answers

I communicate with customers through email by ensuring clear and concise messaging, addressing their concerns promptly, and providing personalized responses.

• Use a professional tone and language

• Address the customer by their name if possible

• Provide detailed information and solutions to their inquiries

• Include a call to action for next steps or follow-up

• Ensure timely responses to maintain customer satisfaction

I will prioritize based on urgency and complexity of the issue, ensuring fair and efficient resolution for both customers.

• Assess the urgency of each chat - prioritize the one with the more time-sensitive issue

• Consider the complexity of the issue - prioritize the one that requires more immediate attention

• Communicate with both customers to manage expectations and provide updates

• If necessary, escalate one chat to a higher...read more

I can join the company within 2 weeks.

• I can start within 2 weeks of receiving an offer.

• I need to give notice to my current employer.

• I may need time to relocate if necessary.

I am currently serving a notice period of 30 days.

• Currently serving a 30-day notice period

• Will be available to start after completion of notice period

• Can provide necessary documentation regarding notice period if required

I can draft emails quickly and efficiently, typically within a few minutes.

• I have strong typing skills and can type quickly without errors

• I am familiar with email templates and can customize them quickly for each customer

• I prioritize clear and concise communication in my emails to ensure efficiency

• I am experienced in handling high volume of emails and responding promptly