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Collabera Technologies Senior Customer Support Associate Interview Questions and Answers

Updated 16 Sep 2024

Collabera Technologies Senior Customer Support Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. How do you communicate with customer through email ?
  • Ans. 

    I communicate with customers through email by ensuring clear and concise messaging, addressing their concerns promptly, and providing personalized responses.

    • Use a professional tone and language

    • Address the customer by their name if possible

    • Provide detailed information and solutions to their inquiries

    • Include a call to action for next steps or follow-up

    • Ensure timely responses to maintain customer satisfaction

  • Answered by AI
  • Q2. How will you handle the chats, if you get dual, for which customer you will give first preference?
  • Ans. 

    I will prioritize based on urgency and complexity of the issue, ensuring fair and efficient resolution for both customers.

    • Assess the urgency of each chat - prioritize the one with the more time-sensitive issue

    • Consider the complexity of the issue - prioritize the one that requires more immediate attention

    • Communicate with both customers to manage expectations and provide updates

    • If necessary, escalate one chat to a higher...

  • Answered by AI
  • Q3. How soon can you join company?
  • Ans. 

    I can join the company within 2 weeks.

    • I can start within 2 weeks of receiving an offer.

    • I need to give notice to my current employer.

    • I may need time to relocate if necessary.

  • Answered by AI
  • Q4. What is the notice period you are serving?
  • Ans. 

    I am currently serving a notice period of 30 days.

    • Currently serving a 30-day notice period

    • Will be available to start after completion of notice period

    • Can provide necessary documentation regarding notice period if required

  • Answered by AI
  • Q5. What is the speed, how quickly can you draft email?
  • Ans. 

    I can draft emails quickly and efficiently, typically within a few minutes.

    • I have strong typing skills and can type quickly without errors

    • I am familiar with email templates and can customize them quickly for each customer

    • I prioritize clear and concise communication in my emails to ensure efficiency

    • I am experienced in handling high volume of emails and responding promptly

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent opportunity for chat and email process

Interview questions from similar companies

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Previous work related queries

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepares office and sap

I applied via Walk-in and was interviewed before Sep 2019. There were 5 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Where do you want to see yourself after 5 years?
  • Q2. What are your preferences?
  • Q3. If given a chance on what do you want to make changes on the project if you've been assigned to achieve positive results with fewer efforts?
  • Q4. What are your expectations?
  • Q5. How do you want a corporate structure to be?
  • Q6. Why did you leave your last company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Questions asked to a fresher I would expect those to be a friendly manner and allow him to speak what he can and not just the questions you ask.

I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All Technical quetions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared technically

I applied via Naukri.com and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Regarding my previous experience
  • Q2. A long lengthy order management questionnaire was given and we were asked to write 5 emails based on the order management.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, let the interviewer know your area of expertise.

I applied via Job Portal and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions regarding Informatica, Data Warehousing concepts and Unix

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy. If one knows the basics of Informatica and Unix, Informatica can be cleared easily.

I applied via Iprimed Consultancy and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical, Self-introduction more Importantly questions come from your resume, so make sure u update everything correctly in u r resume.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident, Share u r thoughts, and be simple and clear.

I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1st Technical- Cucumber Framework , How to buid job in Jenkins, TestNG and its Annotations, Selenium Action Classes, Robot Class, Core Java
  • Ans. 

    Answering technical questions on Cucumber, Jenkins, TestNG, Selenium, and Core Java.

    • To build a job in Jenkins, create a new job and configure it to run the test suite using Maven or Gradle.

    • TestNG annotations like @BeforeTest and @AfterTest can be used to set up and tear down test environments.

    • Selenium Action Classes like Actions and Select can be used to perform complex user interactions.

    • The Robot class can be used to ...

  • Answered by AI
  • Q2. 2nd Technical: Jenkins, TestNG and its Annotations, Selenium Basics ,Scenarios based question on Selenium, Core Java , Questions on Hashmap , Regular Expressions

Interview Preparation Tips

Interview preparation tips for other job seekers - Brush up all your basics and frameworks used.Be Confident.Easy to crack the interview.

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Related to Selenium and Java. manual testing questions and also questions related to test lead role.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you answer

I applied via Naukri.com and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Interview question was from the Selenium, BDD, GIT Jenkins, functional testing, and some related to the testing process

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident, practice a few Programming at least explain the logic.
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Collabera Technologies Interview FAQs

How many rounds are there in Collabera Technologies Senior Customer Support Associate interview?
Collabera Technologies interview process usually has 1 rounds. The most common rounds in the Collabera Technologies interview process are HR.
What are the top questions asked in Collabera Technologies Senior Customer Support Associate interview?

Some of the top questions asked at the Collabera Technologies Senior Customer Support Associate interview -

  1. How do you communicate with customer through emai...read more
  2. What is the speed, how quickly can you draft ema...read more

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Collabera Technologies Senior Customer Support Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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