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Collabera Technologies Senior Customer Support Associate Interview Questions and Answers
Collabera Technologies Senior Customer Support Associate Interview Experiences
1 interview found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
(5 Questions)
- Q1. How do you communicate with customer through email ?
- Ans.
I communicate with customers through email by ensuring clear and concise messaging, addressing their concerns promptly, and providing personalized responses.
Use a professional tone and language
Address the customer by their name if possible
Provide detailed information and solutions to their inquiries
Include a call to action for next steps or follow-up
Ensure timely responses to maintain customer satisfaction
- Q2. How will you handle the chats, if you get dual, for which customer you will give first preference?
- Ans.
I will prioritize based on urgency and complexity of the issue, ensuring fair and efficient resolution for both customers.
Assess the urgency of each chat - prioritize the one with the more time-sensitive issue
Consider the complexity of the issue - prioritize the one that requires more immediate attention
Communicate with both customers to manage expectations and provide updates
If necessary, escalate one chat to a higher...
- Q3. How soon can you join company?
- Ans.
I can join the company within 2 weeks.
I can start within 2 weeks of receiving an offer.
I need to give notice to my current employer.
I may need time to relocate if necessary.
- Q4. What is the notice period you are serving?
- Ans.
I am currently serving a notice period of 30 days.
Currently serving a 30-day notice period
Will be available to start after completion of notice period
Can provide necessary documentation regarding notice period if required
- Q5. What is the speed, how quickly can you draft email?
- Ans.
I can draft emails quickly and efficiently, typically within a few minutes.
I have strong typing skills and can type quickly without errors
I am familiar with email templates and can customize them quickly for each customer
I prioritize clear and concise communication in my emails to ensure efficiency
I am experienced in handling high volume of emails and responding promptly
Interview Preparation Tips
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I applied via Approached by Company and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Easy Finance Related Questions
(1 Question)
- Q1. Sallary Negotiations
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Data structure and algorithms,Multithreading
I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.
(1 Question)
- Q1. Derivatives, Asset Classes, Bloomberg, Fixed Income Securities, Dividend and their important dates
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 3 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
(3 Questions)
- Q1. Questions from previous experience
- Q2. What is derivative,spot , option forward
- Ans.
Derivative is a financial contract whose value is derived from an underlying asset. Spot refers to the current market price of an asset. Option is a contract that gives the buyer the right, but not the obligation, to buy or sell an asset at a predetermined price. Forward is a contract that obligates the buyer and seller to trade an asset at a predetermined price and date in the future.
Derivative is a contract whose val...
- Q3. Waht is NAv,what you understand about hedge fund
- Ans.
NAV stands for Net Asset Value and is a measure of a fund's value. A hedge fund is an investment fund that uses various strategies to generate high returns.
NAV is calculated by subtracting a fund's liabilities from its assets
Hedge funds are typically only available to accredited investors due to their high-risk strategies
Hedge funds can use leverage, short selling, and derivatives to generate returns
Some hedge funds sp...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.
The Aptitute test was easy
You just need to talk with confidence
Interview Preparation Tips
Mangesh Datar
Selected
I appeared for an interview in Dec 2024, where I was asked the following questions.
- Q1. Javascript hoisting , closure
- Q2. Angular routing
balaji gutti
Selected
I applied via Naukri.com and was interviewed before Feb 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about your self
(1 Question)
- Q1. Questions on devops and aws
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. 1.what is Core java , spring boot ,micro services ?
- Ans.
Core Java is a programming language, Spring Boot is a framework for building web applications, and Microservices is an architectural style for building distributed systems.
Core Java is used for developing standalone applications and is the foundation for many other Java frameworks.
Spring Boot is a popular framework for building web applications that simplifies the development process.
Microservices is an architectural s...
- Q2. What is string and use
- Ans.
A string is a sequence of characters. It is used to store and manipulate text.
Strings are enclosed in quotes, either single or double.
They can be concatenated using the + operator.
String methods include length(), indexOf(), and substring().
Examples: 'Hello, world!', '1234', 'This is a string.'
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via Approached by Company and was interviewed in Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Automation framework which used in previous org
- Ans.
We used a hybrid automation framework which combined data-driven and keyword-driven approaches.
The framework was built using Selenium WebDriver and TestNG.
It allowed us to write test cases in a modular and reusable manner.
We used Excel sheets to store test data and keywords.
The framework also had reporting capabilities using ExtentReports.
We followed the Page Object Model design pattern for better maintainability.
- Q2. Questions on Testng
Skills evaluated in this interview
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Overall Interview Experience Rating
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