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Firstsource Solutions

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3.7

based on 4.6k Reviews

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Firstsource Solutions Senior Customer Support Associate Reviews

Updated 11 Mar, 2025
Overall Rating
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2.4/5
based on 33 reviews

Rating distribution

Category Ratings

3.0

Skill development

2.9

Company culture

2.9

Job security

2.8

Salary

2.6

Work satisfaction

2.5

Work-life balance

2.2

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

55% employees reported

Flexible timing

Flexible timing

59% employees reported

No travel

No travel

76% employees reported

View more detailed insights

Gender based rating

2.6
female

Rated by Women

11 reviews

2.4
male

Rated by Men

22 reviews

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Top Mentions in Firstsource Solutions Senior Customer Support Associate Reviews
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33 reviews found

Sort by: Popular

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Read Firstsource Solutions Senior Customer Support Associate Reviews based on locations

4.2
 Chennai

 (11)

2.9
 Bangalore / Bengaluru

 (8)

ServiceNow

Our employees have rated us 4.1 on AmbitionBox

Join a company where our employee's ratings speak volumes.

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People also ask about Firstsource Solutions's Senior Customer Support Associates

Is Firstsource Solutions a good place to work for Senior Customer Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.4 out of 5 from over 33 employee reviews, it's clear that most senior customer support associates have a below average experience working at Firstsource Solutions. Skill development holds the highest rating at 3.0, while career growth is rated the lowest amongst all factors at 2.2.
Does Firstsource Solutions pay their Senior Customer Support Associates well?
According to AmbitionBox reviews, Firstsource Solutions senior customer support associates rate their salary and benefits at 2.8 out of 5, based on 33 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's senior customer support associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for senior customer support associates, click here .
How is the work culture at Firstsource Solutions for Senior Customer Support Associates?
Work culture at Firstsource Solutions for senior customer support associates is rated 2.9 out of 5 by 33 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.
How is the job security at Firstsource Solutions for Senior Customer Support Associates?
Based on 33 reviews on AmbitionBox, Firstsource Solutions's senior customer support associates rate job security at 2.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions. To read reviews about job security at Firstsource Solutions for senior customer support associates, click here .

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Firstsource Solutions Senior Customer Support Associate Reviews by Locations

Firstsource Solutions Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 33 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 55% of employees reported the working days at Firstsource Solutions as Rotational Shift. 59% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more

Juniper Networks

Our employees have rated us 4.2 on AmbitionBox.

Firstsource Solutions Office Photos
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Firstsource Solutions Senior Customer Support Associate Salary
based on 176 salaries
₹1.2 L/yr - ₹5.4 L/yr
17% less than the average Senior Customer Support Associate Salary in India
View more details
Employee Benefits for Firstsource Solutions Senior Customer Support Associate
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
3 total responses
meal
Cafeteria
3 total responses
retirement
Retirement benefits
0 total responses
View All
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