Firstsource Solutions Senior Customer Support Associate Reviews by 30+ Employees | Rated 2.6/5

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

55% employees reported

Flexible timing

59% employees reported

No travel

76% employees reported

View more detailed insights

Gender based rating

2.6

Rated by Women

11 reviews

2.6

Rated by Men

21 reviews

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Top Mentions in Firstsource Solutions Senior Customer Support Associate Reviews

32 reviews found

Sort by: Popular

Senior Customer Support Associate in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Feb 2025

Likes

The only thing good thing about the job is the location.

Dislikes

No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior Customer Support Associate in Chennai

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Jan 2025

Likes

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Senior Customer Support Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 11 Dec 2024

Likes

I hate this process not company

Salary - Excellent
Skill development - Excellent
Company culture - Excellent

Dislikes

I am happy with the company but not with the process

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Associate in Mumbai

Full Time

Marketing Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Nov 2024

Likes

Leave benefit and nothing else. SALARY IS WORST

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Senior Customer Support Associate in Chennai

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 06 Oct 2023

Likes

We have so many things to learn here to grow in our careers but when it comes to appraisal definitely results would disappoint you. Even if you get a promotion there won't be any huge difference. If the company recruits from outside, they might get a better salary compared to the people who already working here. One thing for sure you can expect here is learning, which would help to grow your career....Read More

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

No proper appraisal

Salary - Poor
Promotions - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 05 Jul 2023

Likes

Good working environment and colleagues

Dislikes

No job security I lost my job because of the so called TL lots of politics and HR and manager knew that it was TL's mistake but still they fired me.

Job security - Bad
Promotions - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Associate in Bangalore / Bengaluru

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Mar 2023

Likes

Best company to start career with and great working environment for freshers

Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No recognition and salary hike

Salary - Poor
Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Senior Customer Support Associate in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Sep 2023

Likes

Good work environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No Growth

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Senior Customer Support Associate in Hyderabad / Secunderabad

Full Time

Comcast Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 Jan 2023

Likes

They removed me because of unknown reason... During training suddenly trainer asked to leave the meet... I asked why should i supposed to leave she said you can ask hr im not the correct person to tell this... When i reach to hr they said some underlying issue is there so we are holding you... After 2 3 days they just said there is some issues in verification so you can leave the company... Is this the way they treat employees.... Here security people are more responsible and strict then hrs... Just a sh** company...Read More

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Associate in Mumbai

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 27 Feb 2023

Likes

Job security, good environment.

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Cafeteria food not good, work life balance.

Work Details

Work policy: Depends on ur performance.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Associate in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Jul 2022

Likes

Nothing, political dramas. No proper support and pay for the work we have done. No incentives. No team outing no support for talent. No cultural activities just work work work.

Dislikes

Everything except good colleagues and TL.

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Terrible.

Work days: Rotational Shift (Flexible Timings)

Senior Customer Support Associate in Chennai

Full Time

PDL Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 12 Mar 2019

Likes

Work satisfactions

Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Work environment

Work Details

Hectic

Work days: Monday to Friday (Flexible Timings)

Senior Customer Support Associate in Bangalore / Bengaluru

Full Time

Customer care Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 13 Dec 2022

Likes

UK process.

Work-life balance - Good

Dislikes

No weekends off.

Job security - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Associate (working remotely)

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Sep 2023

Likes

I was worked as senior customer support associate please don't join here they treated as slave ...

Dislikes

Same as given

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Associate in Bangalore / Bengaluru

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 29 Apr 2022

Likes

The work environment is exceptionally good , all the colleagues are friendly , everybody in the organisation is very approachable , help is always available

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

It’s very difficult to get the right information from HR , there is a lot of conflict between our managers and the HR as well , information is never end to end .

Work Details

It’s very difficult to maintain worklife balance however the environment is perfect for exposure if you are a fresher

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Associate in BTG Tech park Brookfield

Full Time

Health Insurance Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 09 Jul 2022

Likes

Company environment is godd enough

Skill development - Good

Dislikes

There is no job security for this role

Job security - Poor
Promotions - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Senior Customer Support Associate in Bellandur

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 11 Jul 2022

Likes

Na.....I don't have anything

Job security - Excellent

Dislikes

Na.....I don't have anything

Skill development - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Associate in Chennai

Us Healthcare Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 21 May 2022

Likes

Nothing no salary increment

Dislikes

One side cab

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

To bad

Work timings: Flexible Timings

Senior Customer Support Associate in Bellandur

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Aug 2022

Likes

Everything

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None but if they had given work from home option that would be great

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Associate in Indore

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Feb 2022

Likes

Good work environment and culture.company policies are good and appraisals are fair.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

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Career Advice

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Hi Everyone, I need your advice on selecting the right company. My top priorities are work-life balance and job security. Below are the offers I have: Capgemini – 24 LPA (21.5 LPA Fixed + 2 LPA Variable) Happiest Minds – 22.5 LPA (Fixed) Experience: 8 Years

Which one to choose

Capgemini

Happiest mind

9 participants . poll closed

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AmbitionBox has 32 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more

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Firstsource Solutions Senior Customer Support Associate Reviews

Firstsource Solutions Senior Customer Support Associate Reviews

What employees say about Firstsource Solutions?

Workplace insights

Rotational Shift

Flexible timing

No travel

Gender based rating

Rated by Women

Rated by Men

32 reviews found

People also ask about Firstsource Solutions's Senior Customer Support Associates

Tell us how to improve this page.

Firstsource Solutions Senior Customer Support Associate Reviews by Locations

Firstsource Solutions Reviews by Designations