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First Source Senior CSA Interview Questions and Answers for Experienced

Updated 8 Jul 2024

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Senior CSA Interview Questions

user image Abdur Rehman Shaikh

posted on 8 Jul 2024

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

2 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Tell me about your self
  • Q2. Why do you want to work in BPO?
2

One-on-one Round (2 Questions)

  • Q1. Tell me about your self
  • Q2. What is customer service for you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Memories several topics like Global warming, Social media, Women empowerment, your favourite sport etc. they will ask you to speak for a while.

Senior CSA Interview Questions

user image Anonymous

posted on 25 Mar 2024

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Feb 2024.

4 Interview Rounds

1

HR Round (1 Question)

  • Q1. They will ask general questions like tell me about yourself, and they will ask us that what do we know about the company and the position we applying for...
2

Aptitude Test Round

Svar Test for English Fluency

3

Chat Round Round (1 Question)

  • Q1. This test is based on what position you're applying for so in my case I was applying for Chat support so they held a virtual round of interview in which I have ...read more
4

Technical Round (1 Question)

  • Q1. In here I have to showcase my skills and my past experience whether it is related or not and after that the Senior manager will ask again for Yourself and you j...read more

Interview Preparation Tips

Topics to prepare for First Source Senior CSA interview:
  • Svar Test
  • Communication Skills
Interview preparation tips for other job seekers - Start giving interview everywhere after that u will built your confidence and then try to go for bigger companies like Firstsource, Teleperfomance etc

Senior CSA Interview Questions

user image Anonymous

posted on 7 Aug 2023

Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed before Aug 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (1 Question)

  • Q1. Asking for easy question
3

Aptitude Test Round

Mathematics test and general knowledge

4

Technical Round (4 Questions)

  • Q1. Discuss for the project
  • Q2. Verification for the process
  • Q3. Duplication for the process
  • Q4. Finally pricing the claim

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice work location and flexible shift timing

Senior CSA Interview Questions

user image Anonymous

posted on 9 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Aptitude Test Round

Logical reasoning, time and Speed

3

Technical Round (1 Question)

  • Q1. Operational round with manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Good enivornment, supportive staff members.

First Source interview questions for designations

 Csa Analyst

 (3)

 Csa Supervisor

 (2)

 Customer Service Associate (Csa)

 (2)

 Senior AR Caller

 (2)

 Senior Customer Support Executive

 (2)

 Senior Customer Support Associate

 (2)

 Team Lead Operations

 (3)

 Chat Support Executive

 (2)

Interview questions from similar companies

Senior CSA Interview Questions

Teleperformance user image Mamta Patel

posted on 17 Nov 2023

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Communication skills test
3

Aptitude Test Round

Logical, grammar, calculation

Senior CSA Interview Questions

iEnergizer user image Anonymous

posted on 5 May 2022

I applied via Walk-in and was interviewed before May 2021.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Assignment Round

Was a online test

Interview Preparation Tips

Topics to prepare for iEnergizer Senior CSA interview:
  • Company preview
Interview preparation tips for other job seekers - Be confident and sure of what ur saying.
Before they ask for ur documents they talk to you 1st ur impressions matters more than anything else
Interview experience
4
 Good
Difficulty level
 Hard
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024.

6 Interview Rounds

1

HR Round (1 Question)

  • Q1. Introduction about you and your work experience
2

Case Study Round

Work related, need to solve the cases

3

One-on-one Round (1 Question)

  • Q1. Ops round to understand your ability
4

Aptitude Test Round

Aptitude test related to work process

5

One-on-one Round (1 Question)

  • Q1. Senior ops round
6

HR Round (1 Question)

  • Q1. Discussion round
Interview experience
2
 Poor
Difficulty level
 Hard
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Jun 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

Aptitude Test Round

Tell me about your self in 30 to 40 words

3

Typing Test Round (3 Questions)

  • Q1. They checking the type test how much you in speed in typing
  • Q2. They asked several questions do you join this company now immediately, how much salary expected ,
  • Q3. They Will see how your communicating with others

Interview Preparation Tips

Interview preparation tips for other job seekers - After completion of 3 months in this company not worth to work in this company and they Will treat you like meachines , for going short breaks and lunch also they Will say no slots
Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Company Website and was interviewed in Aug 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2

One-on-one Round (2 Questions)

  • Q1. Self introduction
  • Q2. Self introduction with manager

Team Lead Operations Interview Questions

Foundever user image Jayeshkumar R Purohit

posted on 20 Aug 2023

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Referral and was interviewed in Feb 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2

HR Round (1 Question)

  • Q1. General introduction
3

Behavioral Round (2 Questions)

  • Q1. Tell me about yourself!
  • Q2. What positive changes would you like to bring to the organization?

Interview Preparation Tips

Interview preparation tips for other job seekers - Effective and confident, Presentable impressive attitude, and knowledge of the roles and responsibilities.

First Source Interview FAQs

How many rounds are there in First Source Senior CSA interview for experienced candidates?
First Source interview process for experienced candidates usually has 3-4 rounds. The most common rounds in the First Source interview process for experienced candidates are Aptitude Test, Technical and HR.
How to prepare for First Source Senior CSA interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at First Source. The most common topics and skills that interviewers at First Source expect are RCM, Revenue Cycle Management and US Healthcare.
What are the top questions asked in First Source Senior CSA interview for experienced candidates?

Some of the top questions asked at the First Source Senior CSA interview for experienced candidates -

  1. What is customer service for y...read more
  2. Duplication for the proc...read more
  3. This test is based on what position you're applying for so in my case I was app...read more

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based on 3 First Source interviews
Company Website
Job Portal
33%
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First Source Senior CSA Salary
based on 328 salaries
₹1 L/yr - ₹5.2 L/yr
At par with the average Senior CSA Salary in India
View more details

First Source Senior CSA Reviews and Ratings

based on 79 reviews

3.8/5

Rating in categories

3.8

Skill development

3.8

Work-Life balance

3.4

Salary & Benefits

3.9

Job Security

3.7

Company culture

3.2

Promotions/Appraisal

3.9

Work Satisfaction

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