IntouchCX Senior Customer Support Executive Interview Questions and Answers

SA in english and hindi

Versant test repetition of the sentence

Q1. Self introduction
Add your answer
Q2. About my previous process
Add your answer

Q1. Where do you see yourself in next 5 years?
Add your answer
Q2. Why should we hire you?
Add your answer

Q1. Tell us about your hobbies.
Add your answer
Q2. What is the reason for the gap between your educational background and work experience?
Add your answer

Q1. What do you understand by customer service?
Add your answer
Q2. Why do you want to join Concentrix?
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. Achievements in your previous role
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. Technical questions
Add your answer

Q1. Normal Intro And Then They Will Check How Much Knowledge You Have About The Process They Were Hiring For?
Add your answer

Q1. If You're Experienced Then They Will Check Your Knowledge About Previous Companies Your Role And Responsibilities
Add your answer

First round was in Amcat webapp for Voice, accent and typing test. Don't have to worry it's be in a quite place and it's pretty easy test.

Q1. OPs round , where OPs ask questions regarding your future career , why you want to join us, after 5 years like questions?
Ans. Just answer them it's a booming industry, I got the skill's and I think I'am suitable for this role, and I see myself been a senior or team leader in the company in further 5 years helping my colleagues and new joiner's.
Answered Anonymously
Add your answer
Q2. Why do you want to join us?
Add your answer
Q3. Where do you see yourself in 5 years?
Add your answer
Q4. What are your skills?
Add your answer

Q1. This can happen in first round too combined, in this your spoken english can be checked or directly salary discussion because speaking test is already done on amcat. If you are fresher say, as per company ...read more
Add your answer
Q2. Tell me about yourself.
Add your answer
Q3. Speak on a topic for 5 minutes.
Ans. 
The importance of effective communication in customer support
• Effective communication builds trust with customers

• Active listening is key to understanding customer needs

• Clear and concise language helps avoid misunderstandings

• Empathy and patience are crucial in resolving customer issues

• Feedback from customers can help improve communication strategies
Answered by AI
Add your answer
Q4. What is your expected salary ?
Add your answer