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Concentrix Corporation
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Concentrix Corporation Senior Customer Support Executive Interview Questions and Answers
Concentrix Corporation Senior Customer Support Executive Interview Experiences
3 interviews found
sagar malik
Selected
I appeared for an interview before Jan 2024.
(2 Questions)
- Q1. Where do you see yourself in next 5 years?
- Ans.
In the next 5 years, I see myself growing into a leadership role within the customer support department, utilizing my experience to mentor and train junior team members.
Continuing to excel in my current role and taking on additional responsibilities
Participating in leadership development programs and workshops
Mentoring and training junior team members
Working towards becoming a Customer Support Manager or Director
- Q2. Why should we hire you?
- Ans.
I have extensive experience in customer support, strong communication skills, and a proven track record of resolving complex issues efficiently.
Extensive experience in customer support
Strong communication skills
Proven track record of resolving complex issues efficiently
(2 Questions)
- Q1. Tell us about your hobbies.
- Ans.
I enjoy playing the guitar, reading mystery novels, and hiking in nature.
Playing the guitar
Reading mystery novels
Hiking in nature
- Q2. What is the reason for the gap between your educational background and work experience?
- Ans.
I pursued further education to enhance my skills and knowledge in customer support, leading to a gap in work experience.
I decided to pursue a higher degree to gain a deeper understanding of customer support strategies and techniques.
During my educational journey, I also took on internships and part-time roles to gain practical experience in the field.
I believe that the combination of education and work experience has e...
(2 Questions)
- Q1. What do you understand by customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering product recommendations.
Effective customer service can lead to
- Q2. Why do you want to join Concentrix?
- Ans.
I want to join Concentrix because of its reputation for providing excellent customer support services and opportunities for career growth.
Reputation for providing excellent customer support services
Opportunities for career growth
Positive reviews from current and former employees
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Achievements in your previous role
(2 Questions)
- Q1. Tell me about yourself
- Q2. Technical questions
Interview Preparation Tips
I applied via Company Website and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Have you handled any irate customer in your past work experience?
- Q2. Na
Interview Preparation Tips
What people are saying about Concentrix Corporation
Interview questions from similar companies
I applied via Referral and was interviewed before Oct 2020. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What is Non-PO?
- Ans.
Non-PO refers to purchases made without a purchase order.
Non-PO purchases are made without a formal purchase order.
These purchases are typically made for urgent or small items.
Non-PO purchases may require additional approval or documentation.
Examples of Non-PO purchases include office supplies, travel expenses, and minor repairs.
- Q2. What does FB03 stand for in SAP?
- Ans.
FB03 is a transaction code in SAP used to display financial accounting documents.
FB03 is used to view accounting documents such as invoices, credit memos, and payment receipts.
It allows users to search for documents based on various criteria such as document number, posting date, and company code.
FB03 also provides options to display document details, line items, and accounting entries.
It is commonly used by finance an...
- Q3. What are the types of Fixed Assets?
- Ans.
Fixed assets can be categorized into tangible and intangible assets.
Tangible assets include property, plant, and equipment (PPE), such as buildings, machinery, and vehicles.
Intangible assets include patents, copyrights, trademarks, and goodwill.
Fixed assets are long-term assets that are not intended for sale and are used in the production of goods or services.
Fixed assets are recorded on the balance sheet and are subje...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Walk-in and was interviewed in Oct 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Only questions related to their profile.
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself.
- Q2. Do you believe in Team Work or Individual work.
- Q3. Tell me about previous experience & unforgettable movement in previous company .
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.
It was basically logical questions on maths, grammar,& on comprehensive passage
(1 Question)
- Q1. It was on self introduction.& Previous company working had been asked by HR
Interview Preparation Tips
I applied via Walk-in and was interviewed before Dec 2019. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Bcoz i was working in banking operation so they asked me questions related to previous exp.
- Q2. Tell me about yourself?
- Q3. What is banking in simple words.
- Ans.
Banking is the business activity of accepting and safeguarding money owned by other individuals and entities.
Banks accept deposits from customers and use that money to make loans and investments.
They provide various financial services such as checking accounts, savings accounts, credit cards, and loans.
Banks also play a crucial role in the economy by facilitating the flow of money and credit.
Examples of banks include J
- Q4. What will you check if a person is NRI has come to branch for open a bank account.
- Q5. What are the documents required for open a SME account.
- Ans.
Documents required for opening an SME account.
Proof of identity and address of the business owner(s)
Proof of business registration
Business PAN card
GST registration certificate
Bank statements of the business
Business plan and projections
KYC documents of authorized signatories
Any other relevant documents as per the bank's requirements
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.
Aptitude Test is very straight forward, logical, communications are tested.
(6 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why are you looking for a change?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
(1 Question)
- Q1. This is managers round, where a senior most probably a team lead would join to interview. Case study based questions were asked.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. What do you know about company Education and other question Fluent in english is must
Interview Preparation Tips
Experience: Normal typing test and some aptitude question
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Concentrix Corporation Senior Customer Support Executive Interview Process
based on 3 interviews
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Concentrix Corporation Senior Customer Support Executive Reviews and Ratings
based on 30 reviews
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