Cogent E Services Customer Support Executive Interview Questions, Process, and Tips for Freshers

Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Support Executives in this industry.

• I am open to negotiation and would like to discuss the salary package in more detail.

• I believe that fair compensation is important for job satisfaction and motivation.
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Q2. What is your family background?
Ans. 
My family background is diverse and supportive.
• My family consists of individuals from different professions and backgrounds.

• We have always been supportive of each other's goals and aspirations.

• We value open communication and spend quality time together.

• My parents have instilled strong values of empathy and compassion in me.

• My siblings and I have learned to work as a team and resolve conflicts effectively.
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Q3. Why should we hire you?
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am highly skilled in resolving customer issues and ensuring their satisfaction.

• I possess strong interpersonal skills, allowing me to effectively communicate with customers and understand their needs.

• I am a quick learner and...read more
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Q4. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
• Leading a team of customer support executives

• Implementing innovative strategies to enhance customer satisfaction

• Continuously improving customer support processes

• Providing training and mentorship to new team members

• Building strong relationships with customers and resolvi...read more
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Q5. What are your strengths and weaknesses?
Ans. 
My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.
• Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

• Strength: Problem-solving abilities - I am skilled at finding solutions to customer issues and providing them with the best possible support.

• Weakness: Being ...read more
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Q6. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• Over 5 years of experience in customer support roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Skilled in using CRM software and ticketing systems

• Excellent communication and problem-solving skills

• Ability to remain calm and patient in challenging situations

• Receiv...read more
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JAM session

Communication

Q1. What are your strengths and what you are doing well in the study of the day of the day of the day of the day of the
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Q2. Strengths and weaknesses and you need to expain the situation to the Manager. Friendly Managers. If you are confident and happy face positive impact than skills.
Ans. Strengths and weaknesses and you need to be a good candidate for the role of the day. Friendly Managers. Good culture and all good. Immidiate results
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Q1. What are your salary expectations?
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Q1. Basic questions like tell me about your self and hobbies etc, what we called methi in english and why apple is red
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Q2. Tell me about yourself?
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Q3. Roles and responsibility of previous job
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Q4. What you mean by Customer support executive?
Ans. 
A customer support executive is a professional who provides assistance and resolves issues for customers.
• Customer support executives are responsible for addressing customer inquiries, complaints, and requests.

• They provide information about products or services, troubleshoot technical issues, and offer solutions.

• They may communicate with customers through various channels such as phone, email, chat, or social media.

• Cust...read more
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Q5. Why do we hire you?
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Q1. Why you are looking for this job ,why you choose this place and designation ,what are you weaknesses
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