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Bpo Convergence Customer Service Executive Interview Questions, Process, and Tips for Experienced
Updated
12 Sep 2020
1 Bpo Convergence Customer Service Executive Interview Experience for Experienced
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I applied via Naukri.com
1 Interview Round
Interview Questions
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
View Answers (4)
- Q2. Which process is best suited for your -voice or web?
View Answers (2)
- Q3. Explain the difference between BPO and call centre?
View Answers (2)
- Q4. Explain what is a call centre ?
View Answers (2)
Interview Preparation Tips
Interview preparation tips for other job seekers - Have confidence on yourself.
Have great communication skills.
Be polite to every customer.
Have great communication skills.
Be polite to every customer.
Customer Service Executive Jobs at Bpo Convergence
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
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Anonymous
posted on 2 Sep 2023
Interview experience
Excellent
Difficulty level
Easy
Duration
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Result
Selected
I applied via Referral and was interviewed in Aug 2023.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (5 Questions)
- Q1. Self details and work experience Add Answer
- Q2. They will ask about Self details Add Answer
- Q3. They will ask about work details Add Answer
- Q4. Work experience Add Answer
- Q5. They will ask for self details and skills which we are having Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Walk-in and was interviewed in Feb 2024.
1 Interview Round
1
HR Round (3 Questions)
- Q1. Choose own topic tell any thing by own topic Add Answer
- Q2. Tell me about yourself self Add Answer
- Q3. What is bpo why choose bpo job Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just prepare interview question and answers hr look only your communication
Customer Service Executive Interview Questions
Mahindra Integrated Business Solutions
Anonymous
posted on 16 Sep 2023
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (1 Question)
- Q1. About you and last experience Add Answer
3
Technical Round (1 Question)
- Q1. Brief yourself and do you know Marathi well View Answers (1)
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Etech Global Services
Anonymous
posted on 22 Mar 2023
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Indeed and was interviewed in Feb 2023.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Basic screening with Recruitment person View Answers (1)
- Q2. The recruitment person will do a pre-screening of candidate's profile Add Answer
3
Computer test Round (1 Question)
- Q1. Basic computer skills and mock chat Add Answer
4
HR Round (2 Questions)
- Q1. Tell me about yourself View Answers (2)
- Q2. Why would you like to join us? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident. It's not that difficult an interview. Brush up your spoken english skills and basic computer knowledge.
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Sep 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
One-on-one Round (2 Questions)
- Q1. How to satisfy an angry customer on call View Answers (1)
- Q2. Why do you want to join a customer service field Add Answer
Interview Preparation Tips
Topics to prepare for Globiva Customer Service Executive interview:
- Customer Service
Customer Service Executive Interview Questions
Epicenter Technologies
Anonymous
posted on 21 Sep 2022
I applied via Recruitment Consulltant and was interviewed before Sep 2021.
1 Interview Round
1
One-on-one Round (5 Questions)
- Q1. Tell me something about yourself. Add Answer
- Q2. What is your salary expectations. Add Answer
- Q3. Tell me about your family background. Add Answer
- Q4. Are you okay with any shifts? Add Answer
- Q5. Tell me something about Mumbai. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident about what you say and be positive and attentive as to what the interviewer is asking you.
Rachana MS
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. Tell me about your self Add Answer
Customer Service Executive Interview Questions
Etech Global Services
Komil Punjani
posted on 27 Nov 2023
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in May 2023.
1 Interview Round
1
Computer test Round (2 Questions)
- Q1. Basic test for the computer knowledge with the typing test. Add Answer
- Q2. Along with that you have to go for grammar test. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Would like to share, make sure you have good knowledge about the firm and your appearing job profile.
I applied via Naukri.com and was interviewed in May 2020.
5 Interview Rounds
Interview Questions
- Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
View Answers (1)
- Q2. 2. There would be some questions regarding the project which you would be working with the co.
View Answers (1)
- Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
View Answers (1)
- Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
Add Answer
- Q5. Amswer as per the experience.
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't get nervous. This is one of the cool co in the BPO zone to work for.
Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
Bpo Convergence Interview FAQs
How many rounds are there in Bpo Convergence Customer Service Executive interview for experienced candidates?
Bpo Convergence interview process for experienced candidates usually has 1-2 rounds. The most common rounds in the Bpo Convergence interview process for experienced candidates are HR, Resume Shortlist and One-on-one Round.
How to prepare for Bpo Convergence Customer Service Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Bpo Convergence. The most common topics and skills that interviewers at Bpo Convergence expect are Customer Service, bpo, cce, customer care and customer support.
What are the top questions asked in Bpo Convergence Customer Service Executive interview for experienced candidates?
Some of the top questions asked at the Bpo Convergence Customer Service Executive interview for experienced candidates -
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Bpo Convergence Interviews By Designations
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People are getting interviews through
based on 1 Bpo Convergence interview
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Customer Service Executive Interview Questions from Similar Companies
37%
less
than the average Customer Service Executive Salary in India
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Bpo Convergence Customer Service Executive Reviews and Ratings
based on 20 reviews
Rating in categories
Customer Service Executive// Domestic BPO// Voice Process// Upto 2 LPA
Noida,
Dadri
+10-2 Yrs
₹ 0.5-2 LPA
|
Customer Care Executive
239
salaries
|  ₹0.6 L/yr - ₹3.2 L/yr |
|
Team Lead
149
salaries
| ₹0.9 L/yr - ₹4.6 L/yr |
|
Cce Executive
85
salaries
| ₹1.1 L/yr - ₹3.6 L/yr |
|
Quality Analyst
68
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
|
Customer Service Executive
55
salaries
| ₹1.1 L/yr - ₹3.2 L/yr |
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