Teleperformance Senior Customer Service Associate Reviews

Likes

Company's culture and one of the best canteen I have ever seen.

Dislikes

Job security is not there in company. Hire and Fire

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing.

Dislikes

One of the worst BPOs in India at the moment. I have been working at Teleperformance for the last 8 months and still have no job security. The management is poor; they don't care about your knowledge, only about increasing the NPS score (one of the parameters). If you have great product knowledge, they expect more work from you but promote someone else who doesn't have enough process knowledge. Some agents haven't done any work for the last 6-7 months, yet they're receiving much higher salaries than those who are doing a lot of work for the process....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Colleagues where good & helpful.

Dislikes

No appreciation at all during RnR even after performing your best & being best performer on the floor. Promotion on the basis of favouritism & not to deserving employees. Salary absolutely low compared to competitive companies. Management has zero level IQ in handling client calls & just give agents more pressure by agreeing to stupid client calls.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Everything is on an average

Dislikes

Salary, Shift Time, Work Load, If you are the Deserving one then you will be getting used like a chewing gum. Always you can see how to plat those cards.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

There's nothing good. They will Just let you go for reason all of a sudden on any given day. They claim to be top 25 companies in the world. Visit Gurgaon sites once. U ll feel a domestic process is better than Teleperformance. They will do everything electronically but management is going to kill this company once and for all

Dislikes

Their meals, cab facility, senior management are poisonous. People just reaching on operations are being told they are released after just 1 month on the floor. The reason was because agents were getting too much avail time and yes to any new comer there are no systems on the floor. Beware of the vicious snake ready to bite the behind.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work environment, transport facilities and flexibility

Dislikes

Few policies like the organization terminate employees without issuing a first warning letter even though the employee gives a specific reason for the mistake did.

Likes

Nothing

Dislikes

Here full staff is involved to terminate you and you can’t appeal for it even at global level they will just shout at you even HR don’t have manners here they will show your mistakes which are not in existence and will terminate you without proper reason 0% job security please guys don’t work here your efforts will be wasted it’s a genuine advice🙏🏻

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I am satisfied at Teleperformance.

Dislikes

Nothing