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Engaged Employer

Teleperformance

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3.9

based on 29.8k Reviews

Video summary

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Teleperformance Senior Customer Service Associate Thane Reviews

Updated 6 Nov, 2024

Overall Rating

3.3/5

based on 17 reviews

Rating distribution

7 (41.2%)

4 (23.5%)

1 (5.9%)

4 (23.5%)

Category Ratings

3.3

Company culture

3.2

Salary

3.2

Work satisfaction

3.1

Job security

3.1

Skill development

3.0

Work-life balance

3.0

Promotions

What employees say about Teleperformance?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

54% employees reported

Flexible timing

57% employees reported

No travel

51% employees reported

View more detailed insights

Gender based rating

2.5

Rated by Women

8 reviews

4.4

Rated by Men

9 reviews

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17 reviews found

Sort by: Popular

Senior Customer Service Associate in Thane

Full Time

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 06 Nov 2024

Likes

No.

Dislikes

There are many issues in company the process where I work was worst favouritism,no support from TL or manager. Tere are no hope for secure job.

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Senior Customer Service Associate in Thane

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 28 Jun 2023

Likes

Such a honet and coordinating hr team

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Teleperformance

View All

a deputy manager

Job at Risk because of AI 🚨

The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents. 🔹 AI-powered voice modulation is minimizing the need for language training. 🔹 Chatbots and virtual assistants are handling routine queries. 🔹 Automated workflows are streamlining backend operations. What’s the way forward? Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape. 💡 How do you see AI reshaping the BPO industry? Share your thoughts

Got a question about Teleperformance?

Ask anonymously on communities.

Senior Customer Service Associate in Thane

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Oct 2023

Likes

I did not like the environment and people

Dislikes

Management sucks

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Thane

Full Time

Voice Process Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Dec 2022

Likes

Hii Friends In my Opinion To get or join Teleperfomance is the best opportunity. In Teleperfomance My Experience was great. In future if I get the chance to join again Teleperfomance I will definitely do that.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within Country.

Senior Customer Service Associate in Thane

Full Time

BFSI, Investments & Trading Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 03 Mar 2023

Likes

CANTEEN FOOD

Work-life balance - Excellent

Dislikes

COMPANY DOES NOT HAVE EMPLOYEES ACCOMODATION FACILITY

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Thane

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 16 May 2023

Likes

Regulations and policies followed properly.

Salary - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

Need more activities and fun to engaged employees

Skill development - Poor

Senior Customer Service Associate in Thane

Full Time

DevOps Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 17 Oct 2022

Likes

Job security.

Job security - Good
Company culture - Good

Dislikes

Some process only has work from home. Stricts timings. No sick Leaves. Have to complete target on time else time gets extended.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Teleperformance.

Senior Customer Service Associate in Thane

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Mar 2023

Likes

Great place to work.

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

No Dislikes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Senior Customer Service Associate in Thane

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 19 May 2022

Likes

Good work environment & culture. Teammates are supportive. Company policies are good.

Dislikes

There is a lot of politics and the management does not address our issues. Manager & some TLs are not supportive.

Salary - Poor
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Thane

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 May 2022

Likes

Everythings jus perfecto!!!!

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None

Work Details

Balanced

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Associate in Thane

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 29 May 2022

Likes

Working environment is good

Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Management

Promotions - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Thane

Collection & Recovery Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 28 Feb 2022

Likes

There is nothing to like.

Skill development - Good

Dislikes

There is lot of politics And the management doesn't address our issue

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Bad

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

We want to know more about this concern. Please share the details at http://bit.ly/TPHR-newform. Thank you!

Senior Customer Service Associate in Thane

Kotak finance Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 13 Oct 2019

Likes

All over excellent

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Growth

Work Details

CSA

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves International Travel.

Senior Customer Service Associate in Thane

Operations Support Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 01 Oct 2020

Likes

I was working with TP for 3 years but during this covid situation my process got rampdown and they have promised me with another job opportunity but till now no one bother to call me n ask me for new job

Dislikes

Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad

Senior Customer Service Associate in Thane

Product complaints Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 26 Jun 2019

Likes

Team work

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary incariment

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Thane

Bpo Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Apr 2019

Likes

Job security

Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Work is good career growth is also good and salary hike is very low and no bonus.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Customer Service Associate in Thane

Sales Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Aug 2018

Likes

Nothing

Dislikes

Not at all supportive. Not at helpful. Working unprofessionally as you can setting chalti hai bas.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Senior Customer Service Associate Jobs at Teleperformance

View all

Senior Customer Service Associate

Mumbai, Thane +1

1-5 Yrs

₹ 2.5-4.5 LPA

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 17 Teleperformance reviews submitted by Teleperformance employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Teleperformance is the right company for you. 54% of empl...Read more