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Teleperformance
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Filter reviews by Teleperformance Customer Service Associate Kolkata Reviews
Overall Rating
based on 265
reviews
What employees say about Teleperformance?
Insights from employee reviews on AmbitionBox
Workplace insights
Work from office
77% employees reported
Rotational Shift
82% employees reported
Flexible timing
59% employees reported
No travel
70% employees reported
View more detailed insights
Gender based rating
Rated by Women
88 reviews
Rated by Men
152 reviews
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a deputy manager
6h
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
Got a question about Teleperformance?
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asked in
Customer Service Associate interview
Q1. Situational: If customer gets damaged product and he is saying he want to r ... read more
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Customer Service Associate interview
Q2. What is the important part of appology to the customer?
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Customer Service Associate interview
Q3. What is customer service? What is your daily routine? What did BPO industry ... read more
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Customer Service Associate interview
Q4. What do you understand by the term ‘customer service’ ?
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Customer Service Associate interview
Q5. Do you think the quality of customer service in India is poor?
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People also ask about Teleperformance, Kolkata Customer Service Associates
Is Teleperformance, Kolkata a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 265 employee reviews, it's clear that most customer service associates have a below average experience working at Teleperformance, Kolkata.
Salary holds the highest rating at 2.9, while career growth is rated the lowest amongst all factors at 2.4.
Read reviews about
salary
and
career growth
on AmbitionBox.
Does Teleperformance, Kolkata pay their Customer Service Associates well?
According to AmbitionBox reviews, Teleperformance, Kolkata customer service associates rate their salary and benefits at 2.9 out of 5, based on 265 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Teleperformance, Kolkata's customer service associates salaries
here
and to read reviews specifically about salary and benefits at Teleperformance, Kolkata for customer service associates,
click here
.
How is the work culture at Teleperformance, Kolkata for Customer Service Associates?
Work culture at Teleperformance, Kolkata for customer service associates is rated 2.6 out of 5 by 265 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Teleperformance, Kolkata for customer service associates,
click here
.
How is the job security at Teleperformance, Kolkata for Customer Service Associates?
Based on 265 reviews on AmbitionBox, Teleperformance, Kolkata's customer service associates rate job security at 2.5 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Teleperformance, Kolkata. To read reviews about job security at Teleperformance, Kolkata for customer service associates,
click here
.
Is work from home available to Customer Service Associates at Teleperformance, Kolkata?
According to 42 AmbitionBox reviews, Teleperformance, Kolkata does not currently offer any work-from-home options to customer service associates. All employees work from the office, reflecting a fully on-site work arrangement. To read reviews specifically about work-life balance,
click here.
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Teleperformance Customer Service Associate Reviews by Locations
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Teleperformance Kolkata Reviews by Designations
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- Teleperformance Customer Service Associate Kolkata Reviews
Teleperformance Customer Service Associate
Salaries in Kolkata
based on 1.2k salaries
₹0.9
L/yr - ₹5.2
L/yr
At
par with the average Customer Service Associate Salary in India
View more details
Office cab/shuttle
6 total
responses
Free meal
1 total
response
Health insurance
3 total
responses
Child care facility
2 total
responses
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