Teleperformance Customer Service AssociateGurgaon / Gurugram Reviews
based on 255 reviews
Updated 12 Dec, 2024
Overall Rating
3.5/5
How AmbitionBox ratings work?
Category Ratings
3.7
Skill development
3.5
Job Security
3.4
Company culture
3.3
Work Satisfaction
3.3
Work-Life balance
3.2
Salary & Benefits
3.1
Promotions/Appraisal
Teleperformance is rated
3.5 out of 5 stars on
AmbitionBox, based on 255 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Teleperformance is rated
3.5 out of 5 stars on
AmbitionBox, based on 255 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Teleperformance Customer Service Associate Gurgaon / Gurugram Reviews
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255 reviews found
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Popular
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Sales Support & Operations Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 12 Dec 2024
Likes
Nothing much . they will make you work like machine every single day. sometimes we have worked from 10 pm to 7pm without even a single break.so pathetic work culture.
Dislikes
sales pressure targets you are forced to dial 400-500 numbers in a single day or you have to do sales plus they have had stopped me till 8pm for doing calls and make sales daily very unprofessional behaviour
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 May 2024
Likes
The culture of this organization is really good, basically for fresher it provides a lot of opportunities which is helpful for career development.
Dislikes
Overall experience was really good but some time management of our organization was going over. some seniors having over attitude, and some time they gone wrong way to complete daily targets.
Re Joining hiring process - Because i used to worked at this company but while time i have some medical issues so that way i gave resign and Leave the job but i came here and i joined this company but i expected you will give me hike on my last ctc but you didn't give me hike.
Work Details
Work timings: Strict Timings
Top Teleperformance Customer Service Associate Interview Questions
If your senior support you then it's good if not then you may be Constantly targeted to mistakes
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 Jul 2024
Likes
Nothing
Dislikes
Terrible company to work with. Internal politics is intolerable. You life and career will be over if you get trapped in this loophole.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Jun 2024
Likes
Salary credit on time no any delay
Dislikes
There are very politics for promotions
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 07 May 2024
Likes
Easy Interview and HR policy are good
Dislikes
Too much work which do not end
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 11 Oct 2023
Likes
Working with Teleperformance was great and such a amazing support staff and everyone who was Responsible for doing such a amazing support and the management was very good to me and as well as with my other colleagues. The work culture here in TP is very good for newcomers it's was such a great place to work with. Thank you so much for your support and blessings on my current work experience.
Dislikes
Working with Teleperformance was great and it was such a amazing place to work but not in every case and as you all know it does not matter how it is affecting your life but your work experience matters.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 11 Aug 2023
Likes
It's a good opportunity for freshers in Teleperformance. CTC salary is also good here. If we work here as a fresher, we will learn most about communication skills how to emprove it. We can learn here how to interact to peoples and how to give services them. Work environment is pretty as well.
Dislikes
However you will feel pressurized yourself to work here. Some of policies of organisation make you irritate like holiday policy as well. CTC salary is only for showing good that's not too good when you get in hand. If you were hired for operation you can't manage your time. You will have to give your full strength to complete login of 8 hours🤔. Then you can get your salary good.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 02 Jun 2023
Likes
The training they provide to new employees is wonderful. Work environment is friendly there. If you are a fresher and want to learn something about BPO industry than it's a good opportunity.
Dislikes
No overtime given to employees after giving 20-30 extra hours per month. Management gives OT amount after 5 months and if employee left the organisation than he is not getting their OT amount. Mostly management takes employees OT amount and incentives that client is giving . In a whole serving period i didn't get any single penny incentive even completing every KPI targets there. Whole management is fraud there in terms of money. Pressuring for doing sales in customer support role without any single penny there that worst because they told first that we provide amount on every booking. The worst process in the whole Teleperformance....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Back Office Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 26 Feb 2024
Likes
Okay okay okay okay okay
Dislikes
Okay okay okay okay okay
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Apr 2024
Likes
I just wanted to say Don't join this company because if anytime you want to leave the company by giving resign they will find a way to terminate you and also they don't release the salary if you have any emergency
Dislikes
Bad quality
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Sep 2023
Likes
Activity trainers are good facility and salary on time benefits and perks
Dislikes
Their assitant manager on floor or bhR who and team leader like i will announce name also chirag Ahuja in coca cola.. very bad behavior or rudely talk with not at all boy even they talk badly with girl.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 14 Sep 2023
Likes
As we know Teleperformance is an MNC company.
The work environment is very amazing. Assistant managers, managers, team leaders, and colleagues, are very supportive. The company's infrastructure is also good. They provide both sides of transport services.
Dislikes
Maybe in my opinion it will be a hiring process because they take 1-2 days to complete your interview process. But I think it's normal.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Feb 2024
Likes
Staff and cleaning is very nice , staff like HR,BHR was supportive
Dislikes
Starting salary for fresher employe is not sufficient.
People also ask about Teleperformance, Gurgaon / Gurugram Customer Service Associates
Is Teleperformance, Gurgaon / Gurugram a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 255 employee reviews, it's clear that most customer service associates have an average experience working at Teleperformance, Gurgaon / Gurugram. Skill development holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 3.1. Read reviews about skill development and career growth on AmbitionBox.
Does Teleperformance, Gurgaon / Gurugram pay their Customer Service Associates well?
According to AmbitionBox reviews, Teleperformance, Gurgaon / Gurugram customer service associates rate their salary and benefits at 3.2 out of 5, based on 255 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Teleperformance, Gurgaon / Gurugram's customer service associates salaries here and to read reviews specifically about salary and benefits at Teleperformance, Gurgaon / Gurugram for customer service associates, click here.
How is the work culture at Teleperformance, Gurgaon / Gurugram for Customer Service Associates?
Work culture at Teleperformance, Gurgaon / Gurugram for customer service associates is rated 3.4 out of 5 by 255 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Teleperformance, Gurgaon / Gurugram for customer service associates, click here.
How is the job security at Teleperformance, Gurgaon / Gurugram for Customer Service Associates?
Based on 255 reviews on AmbitionBox, Teleperformance, Gurgaon / Gurugram's customer service associates rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Teleperformance, Gurgaon / Gurugram for customer service associates, click here.
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