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Serco

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4.5

based on 817 Reviews

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Serco Reviews

Updated 16 Feb, 2025
Overall Rating
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4.5/5
based on 817 reviews

positive trend 22% above industry's average

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Rating distribution

Category Ratings

4.4

Work-life balance

4.3

Company culture

4.3

Job security

4.3

Skill development

4.3

Work satisfaction

4.0

Salary

4.0

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What employees say about Serco?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

57% employees reported

Rotational Shift

Rotational Shift

32% employees reported

Flexible timing

Flexible timing

59% employees reported

No travel

No travel

57% employees reported

View more detailed insights

Gender based rating

4.3
female

Rated by Women

217 reviews

4.5
male

Rated by Men

514 reviews

Serco is rated 4.5 out of 5 stars on AmbitionBox, based on 817 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more
Serco is rated 4.5 out of 5 stars on AmbitionBox, based on 817 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

View All
Customer Success, Service & Operations
3.9
 • 208 Reviews
Finance & Accounting
4.5
 • 72 Reviews
Production, Manufacturing & Engineering
4.7
 • 29 Reviews
Sales & Business Development
4.7
 • 28 Reviews
BFSI, Investments & Trading
4.5
 • 26 Reviews
Teaching & Training
4.1
 • 13 Reviews
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817 reviews found

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HCLTech

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Top Serco Interview Questions

asked in Sales Executive interview
Q1. What's is Transportation status
View answer (1)
asked in Sales Associate interview
Q2. 2. What is BPO and Why BPO?
View answer (1)

Get interview-ready with top interview questions

View all 15 questions
asked in Customer Service Executive interview
Q3. How you will handle the pressure in sales?
View answer (1)
asked in Associate interview
Q4. Short and long term goal
View answer (1)
asked in Wfm Real Time Analyst interview
Q5. What are the fundamentals of Workforce Management (WFM)?
View answer (1)
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Read Serco Reviews based on designations

4.2
 Team Lead

 (31)

4.8
 Customer Service Associate

 (25)

4.5
 C.S.A

 (21)

4.9
 Customer Service Executive

 (21)

4.8
 Senior Customer Service Executive

 (18)

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

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You are reading trusted reviews. Keep reading to find out more about Serco.

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Top trending discussions

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Career Advice
1w
a procurement specialist
Am I on right path?
Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an orde... read more
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People also ask about Serco

Is Serco a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.5 out of 5 from over 817 employee reviews, it's clear that most employees have a positive experience working at Serco. Work-life balance holds the highest rating at 4.4, while salary is rated the lowest amongst all factors at 4.0. Read reviews about work-life balance and salary on AmbitionBox.
How does Serco’s employee rating compare to the industry average?
Serco’s employee rating of 4.5 out of 5 exceeds the industry average of 3.7 out of 5 for companies within the Analytics & KPO sector. This rating reflects that Serco generally provides a better employee experience compared to many of its industry peers, indicating stronger overall satisfaction among its workforce.
Does Serco pay their employees well?
According to AmbitionBox reviews, Serco employees rate their salary and benefits at 4.0 out of 5, based on 817 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Serco is generally seen as a place that values and rewards its workforce fairly. You can know more about Serco salaries here and to read reviews specifically about salary and benefits at Serco, click here .
How is the work culture at Serco?
Work culture at Serco is rated 4.3 out of 5 by 817 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco. To read reviews specifically about work culture at Serco, click here .
How is the job security at Serco?
Based on 817 reviews on AmbitionBox, Serco employees rate job security at 4.3 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Serco, click here .
Is work from home available at Serco?
According to AmbitionBox, 18% of Serco employees work from home permanently, 57% work from the office, and 25% follow a hybrid model, based on 16 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 817 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 32% of employees reported the working da...ys at Serco as Rotational Shift. 59% employees reported the work timings at Serco as Flexible timing. Read more

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Serco Office Photos
Serco Salaries in India
Customer Service Associate
64 salaries
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₹0.9 L/yr - ₹4 L/yr

Senior Customer Service Executive
57 salaries
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₹1.1 L/yr - ₹4 L/yr

Customer Care Executive
51 salaries
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₹0.9 L/yr - ₹3.2 L/yr

Customer Service Executive
50 salaries
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₹0.9 L/yr - ₹5 L/yr

Team Lead
43 salaries
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₹1 L/yr - ₹6 L/yr

Explore more salaries
Employee Benefits at Serco
cab
Office cab/shuttle
87 total responses
freemeal
Free meal
14 total responses
onsite
International/On-site exposure
9 total responses
healthInsurance
Health insurance
52 total responses
+5 more benefits
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