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Serco

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based on 817 Reviews

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Serco Quality Analyst Reviews

Updated 2 Dec, 2023

Overall Rating

4.0/5

based on 13 reviews

Rating distribution

5

5 (38.5%)

4

3 (23.1%)

3

3 (23.1%)

2

1 (7.7%)

1

1 (7.7%)

Category Ratings

4.0

Company culture

4.0

Skill development

3.9

Work satisfaction

3.8

Salary

3.5

Promotions

3.4

Work-life balance

3.3

Job security

What employees say about Serco?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

60% employees reported

Flexible timing

40% employees reported

No travel

90% employees reported

View more detailed insights

Gender based rating

2.8

Rated by Women

4 reviews

4.5

Rated by Men

6 reviews

Serco is rated 4.0 out of 5 stars on AmbitionBox, based on 13 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the c ... Read more

Serco is rated 4.0 out of 5 stars on AmbitionBox, based on 13 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Quality Analyst in Thane

Full Time

·

Business Process Quality Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 16 Jun 2023

Likes

Team members was good

Salary - Good
Skill development - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Too much pressure

Job security - Poor
Promotions - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Quality Analyst in New Delhi

Full Time

·

Quality Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 12 Dec 2022

Likes

Everyone is very helpful.

Salary - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Quality Analyst in Gurgaon / Gurugram

Operation/Quality Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 25 Jul 2019

Likes

It was quiet a rewarding experience to work for one of the best BPO firm. Specially being a fresher working here in Serco considerbly helped me shaping my skills. According to my experience rigirous hard work yeild fruitful results and I can personally vouch for that as I was rewarded with a promotion in one year time itself

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Appraisal was a bit lousy, Nevertheless it was far more than many firms so not much to complain

Work Details

For about one and the half year I worked there as a customer sales executive The client which I used work for was SBI credit card and my job profile consist of upgrading later I was promoted to the post of quality assurance representative

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Quality Analyst in Aurangabad

Bpo inbound call center Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 14 Aug 2018

Likes

I like work satisfaction in job

Salary - Excellent
Skill development - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nathing

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Extra job training

Quality Analyst in Agra

Quality Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Sep 2017

Likes

Working environment was awesome

Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Compensation and salary slab was not good

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Read Serco Reviews based on similar designations

3.7

Senior Associate

(5)

Quality Analyst in Ambattur estate

Loans and servicing Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 26 May 2022

Likes

Very nice place to work, growth is expected according to individual performance.very friendly environment.

Work-life balance - Good

Dislikes

Politics is there , ex employee are not consider again in some occasions. Don't know why.

Job security - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Quality Analyst in Gurgaon / Gurugram

Support Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Mar 2019

Likes

Nothing

Dislikes

Nothing

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Serco.

Quality Analyst in Bangalore / Bengaluru

Accounting & Taxation Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

5.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 13 Mar 2019

Likes

Career growth

Promotions - Excellent

Dislikes

No salary appraisal

Salary - Poor
Job security - Bad
Work satisfaction - Poor
Work-life balance - Poor

Discover interview dos and don'ts from real experiences

Quality Analyst

Quality Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 16 Aug 2018

Likes

So many things to learn from Serco

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

No Job security

Quality Analyst in Mumbai

Support Function Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 03 May 2018

Likes

Excellent company, good policies, growth options and IJP's are the best part of the job. Performers grow with great speed.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

Superb

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Quality Analyst in Thane

Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 16 May 2018

Likes

Learning new things

Job security - Good

Dislikes

Hectic hours n poor payscale

Salary - Poor
Work-life balance - Poor

Work Details

Hectic long hours

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Quality Analyst in Chennai

Corporate Training Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Apr 2019

Likes

Na

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Na

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Quality Analyst in Hyderabad / Secunderabad

Full Time

·

Product Management - Technology Department

5.0

posted on 02 Dec 2023

Overall Rating

Excellent

Top trending discussions

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More about working at Serco

HQ - Hook, England
Analytics & KPO
5k-10k Employees (India)
Defence & Aerospace
Engineering & Construction
IT Services & Consulting

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Serco Reviews by Designations

Serco Customer Service Associate Reviews
Serco Customer Service Executive Reviews
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 60% of employees reported the working day...s at Serco as Monday to Saturday. 60% employees reported the work timings at Serco as Strict timing. Read more

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Serco Quality Analyst Reviews

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Serco Quality Analyst Salary

based on 19 salaries

₹1.5 L/yr - ₹4.5 L/yr

39% less than the average Quality Analyst Salary in India

View more details

Employee Benefits for Serco Quality Analyst

Office cab/shuttle

2 total responses

Health insurance

2 total responses

Office gym

1 total response

Cafeteria

3 total responses

+1 more benefit

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