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Serco

4.3

based on 833 Reviews

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Serco Reviews

Updated 1 Jul, 2025

Overall Rating

4.3/5

based on 833 reviews

16% above industry's average

know more

Category Ratings

4.2

Company Culture

4.2

Work-Life Balance

4.2

Work Satisfaction

4.0

Job Security

4.0

Skill Development

3.9

Salary

3.9

Promotions

What employees say about Serco?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

72% employees reported

Monday to Saturday

31% employees reported

Flexible timing

59% employees reported

No travel

57% employees reported

View more detailed insights

Gender based rating

4.4

Rated by Women

221 reviews

4.2

Rated by Men

526 reviews

Serco is rated 4.3 out of 5 stars on AmbitionBox, based on 833 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the comp... Read more

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Explore Reviews by Department

View All

Customer Success, Service & Operations

3.9

• 215 reviews

Finance & Accounting

4.5

• 73 reviews

Sales & Business Development

4.9

• 31 reviews

Production, Manufacturing & Engineering

4.7

• 28 reviews

Top Mentions in Serco Reviews

Salary (106)

Work Environment (90)

Senior Management (81)

Career Growth (57)

Appraisal (46)

Job Security (44)

833 reviews found

Sort By: Popular

Customer Service Associate in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations - Other Department

2.0

updated on 16 May 2025

Likes

For freshers to get job newly they can try this for temporary

Dislikes

Work nature, work atmosphere, management,payment scale,growth opportunities, etc

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Facility Executive - Technical in Abu Dhabi

Full Time

Occupational Health & Safety Department

5.0

updated on 05 May 2024

Likes

Best company ever

Dislikes

South management

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Serco Interview Questions

A Sales Associate was asked Q. What excites you about working in sales?

Read all Sales Associate questions

A Sales Executive was asked Q. What is the process?

Read all Sales Executive questions

Get interview-ready with top interview questions & answers

An Analyst was asked Q. How do you crack situation-based interview questions?

Read all Analyst questions

A Customer Service Executive was asked Q. How would you handle pressure in a sales environment?

Read all Customer Service Executive que...

An Associate was asked Q. Short and long term goal

Read all Associate questions

View all

C.S.A in Mumbai

Full Time

Investment Banking, Private Equity & VC Department

5.0

updated on 07 Jun 2023

Likes

Politicization on mid level persons hampers the growth level of company, specially in my case my career is hampered by middle management person.

Dislikes

Only due to middle management , i have to dislike it, this is like the saying- One bad person should disrupt the whole communities impression,

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Associate Co-Ordinator in New Delhi

Full Time

Operations Support Department

5.0

updated on 08 May 2025

Likes

Will get good experience in serco

Dislikes

High Pressure

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Read Serco Reviews based on designations

Worker in Dubai

Full Time

Finance Department

5.0

updated on 02 Aug 2024

Likes

it is good

Dislikes

nothing bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Technician in Dubai

Full Time

Engineering and maintenance Department

5.0

updated on 09 Jan 2023

Likes

The work environment is very good. Management and HR policies is good for the employee. Chances for Career growth for the employee applying in international vacancies.

Dislikes

Thi is not the bad thing I say need to improve that the management level should meet the field level technician at least one or three months to take the review of the work environment.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Work related travel: This job involves Travel Within City.

Top trending discussions

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HQ - Hook, England

Analytics & KPO

5k-10k Employees (India)

Defence & Aerospace

Engineering & Construction

IT Services & Consulting

People also ask about Serco

Is Serco a good place to work for?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 833 employee reviews, it's clear that most employees have a positive experience working at Serco. Company culture holds the highest rating at 4.2, while salary & benefits is rated the lowest amongst all factors at 3.9. Read reviews about company culture and salary & benefits on AmbitionBox.

How does Serco’s employee rating compare to the industry average?

Serco’s employee rating of 4.3 out of 5 exceeds the industry average of 3.7 out of 5 for companies within the Analytics & KPO sector. This rating reflects that Serco generally provides a better employee experience compared to many of its industry peers, indicating stronger overall satisfaction among its workforce.

Does Serco pay their employees well?

According to AmbitionBox reviews, Serco employees rate their salary and benefits at 3.9 out of 5, based on 833 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Serco salaries here and to read reviews specifically about salary and benefits at Serco, click here .

How is the work culture at Serco?

Work culture at Serco is rated 4.2 out of 5 by 833 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco. To read reviews specifically about work culture at Serco, click here .

How is the job security at Serco?

Based on 833 reviews on AmbitionBox, Serco employees rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Serco, click here .

Is work from home available at Serco?

According to AmbitionBox, 12% of Serco employees work from home permanently, 72% work from the office, and 16% follow a hybrid model, based on 25 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 833 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 31% of employees reported the working days at Serco as Monday...

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Serco Salaries in India

Customer Service Associate 61 salaries	Unlock ₹1.2 L/yr - ₹3.8 L/yr
Senior Customer Service Executive 58 salaries	Unlock ₹1.2 L/yr - ₹3.8 L/yr
Customer Service Executive 50 salaries	Unlock ₹1.2 L/yr - ₹3.5 L/yr
Customer Care Executive 49 salaries	Unlock ₹1.1 L/yr - ₹3.2 L/yr
Team Lead 42 salaries	Unlock ₹1.3 L/yr - ₹4.3 L/yr