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Serco

4.3
based on 823 Reviews
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823
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Serco Reviews

Updated 16 Apr, 2025

Overall Rating

info
4.3/5
based on 823 reviews
positive trend

16% above industry's average

know more

Rating Distribution

Star
5

373 (45.3%)

Star
4

241 (29.3%)

Star
3

114 (13.9%)

Star
2

36 (4.4%)

Star
1

59 (7.2%)

Category Ratings

4.2
Company Culture
4.2
Job Security
4.2
Work-Life Balance
4.2
Skill Development
4.2
Work Satisfaction
3.9
Salary
3.9
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What employees say about Serco?

Insights from employee reviews on AmbitionBox

Workplace insights

suitcase-color

Work from office

67% employees reported

spiral-calendar

Rotational Shift

32% employees reported

timing

Flexible timing

59% employees reported

travel

No travel

57% employees reported

View more detailed insights

Gender based rating

4.3
female

Rated by Women

219 reviews

4.3
male

Rated by Men

518 reviews

Serco is rated 4.3 out of 5 stars on AmbitionBox, based on 823 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the comp... Read more

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Explore Reviews by Department

View All
Customer Success, Service & Operations
3.6
 • 209  reviews
Finance & Accounting
4.5
 • 73  reviews
Production, Manufacturing & Engineering
4.7
 • 29  reviews
Sales & Business Development
4.7
 • 29  reviews
Top Mentions in Serco Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

823 reviews found

Sort By: Popular

Latest Serco Employee Reviews

View All
Invoice Processor in Ascendas, tharamani

Life Insurance

5.0

 • posted on 16 Apr 2025

Likes:

Good environment and easy going they provided cab

Dislikes:

Nothing

Quality Analyst in Pondicherry / Puducherry, Puducherry

Other Hospital Staff

2.0

 • posted on 24 Mar 2025

Likes:

Nothing

Dislikes:

All

HVAC Supervisor in Dubai, Dubai

Facility Management

5.0

 • posted on 10 Mar 2025

Likes:

Facility

Dislikes:

Job insecurity due short term contract

Read Serco Reviews based on designations

You are reading trusted reviews. Keep reading to find out more about Serco.
Top trending discussions
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Married Employees, Be Honest: Is it a good idea to have a working wife? or is it unsafe?

I have seen so many people having extramarital affairs in my corporate life that I feel scared with just the thought of having a working wife. What if her bosses tries on her, or what if some colleague tries to get overfriendly...
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People also ask about Serco

Is Serco a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 823 employee reviews, it's clear that most employees have a positive experience working at Serco. Company culture holds the highest rating at 4.2, while salary & benefits is rated the lowest amongst all factors at 3.9. Read reviews about company culture and salary & benefits on AmbitionBox.
How does Serco’s employee rating compare to the industry average?
Serco’s employee rating of 4.3 out of 5 exceeds the industry average of 3.7 out of 5 for companies within the Analytics & KPO sector. This rating reflects that Serco generally provides a better employee experience compared to many of its industry peers, indicating stronger overall satisfaction among its workforce.
Does Serco pay their employees well?
According to AmbitionBox reviews, Serco employees rate their salary and benefits at 3.9 out of 5, based on 823 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Serco salaries here and to read reviews specifically about salary and benefits at Serco, click here .
How is the work culture at Serco?
Work culture at Serco is rated 4.2 out of 5 by 823 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco. To read reviews specifically about work culture at Serco, click here .
How is the job security at Serco?
Based on 823 reviews on AmbitionBox, Serco employees rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Serco, click here .
Is work from home available at Serco?
According to AmbitionBox, 15% of Serco employees work from home permanently, 67% work from the office, and 18% follow a hybrid model, based on 21 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

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Serco Reviews by Locations

Serco Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 823 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 32% of employees reported the working days at Serco as Rotati...

Serco Salaries in India

Customer Service Associate
64 salaries
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₹0.9 L/yr - ₹4 L/yr

Senior Customer Service Executive
60 salaries
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₹1 L/yr - ₹5 L/yr

Customer Service Executive
51 salaries
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₹0.9 L/yr - ₹5 L/yr

Customer Care Executive
47 salaries
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₹1 L/yr - ₹3.2 L/yr

Team Lead
42 salaries
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₹1 L/yr - ₹6.1 L/yr

Employee Benefits at Serco

Office cab/shuttle

Office cab/shuttle

87 total responses

Free meal

Free meal

14 total responses

International/On-site exposure

International/On-site exposure

9 total responses

Health insurance

Health insurance

52 total responses

+5 more benefits+5 more benefits
Serco Office Photos
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