Serco Customer Service Associate Reviews

Likes

Very good company

Dislikes

Good ok

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City, International Travel.

Likes

Good opportunity for freshers to learn new job skills. Staff is very supportive, friendly. Cafeteria is fantastic with considered basic foods, variety, space, food quality and prices. Some team leaders are nice to work with. The provided training is good. Transport service is good. Flexible time shifts are really helpful and motivating. Good lighting, cleanliness and air conditioning.

Dislikes

The computer machines are not performance maintained, inappropriate hangs and crashes can set off an employee's overall mood and perhaps is demoralising. More often, telephone sets have their headphone pairs missing, or are faulty, keyboards with missing keys etc.. system units are left open near foot, in fact these issues shouldn'tbe at all. The system wiring is open to accidental disconnection by foot as the systems units are placed near employee foot. They should either be fixed to the furniture like some already are or aside the monitors but away from the employee feet as it's really embarrassing when you accidentally disconnect a required wired connection regardless of the telephone or the computer system. The employee feedback should be informative w/o excess criticisms, with corrections as to how the call might have been effective w/o pressure, formally. The overall etiquettes can possibly improve....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

All over it's bad experience of my life

Dislikes

I hate this company

Likes

Good work environment & all good

Dislikes

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Serco is the first best company in our life

Dislikes

I want to Career growth

Work Details

Best

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Environment was all good

Dislikes

It was great working there Bt there was not hype in salary

Work Details

Excellent. Learn a lot from there, like how to talk with customers how to greet them and most of all self control

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Training session only good.... Rest... 😷

Dislikes

Less opportunities given to dedicated employee, TL doesn't have any discipline n manners.

Work Details

Email process

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

I do my work with satisfaction.give all satisfaction to our teamleader.so its a gud opportunity to us to handle all customers .i like all atmosphere there.all employees n team leader also deducated to their work

Dislikes

I dislike most when i give all answers to a custmer den he dosent cut cll n keep continue in a cll.sometimes receive a harrasment cll

Work Details

Working with serco bpo is really exciting ...feeling gud .n sometimes .irritating becoz of bad customers

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Nice co. To work with

Dislikes

The trainner was not good

Work Details

Work timings: Flexible Timings

Likes

Team leader

Dislikes

Sometime behaviour issue, misbehaving

Work Details

Very excited

Work days: Monday to Saturday (Flexible Timings)

Employee Benefits

Nothing

Likes

Good customer service and good support of management...

Dislikes

Not good of team leader and manager in behaviour ....

Work Details

Better

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

learning

Dislikes

average experience

Work Details

customer support associate

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.