Serco is rated
4.6 out of 5 stars on
AmbitionBox, based on 70 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Serco is rated
4.6 out of 5 stars on
AmbitionBox, based on 70 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Serco Customer Service Associate Reviews
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70 reviews found
Sort by:
Popular
Customer Service Associate in
Agra
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 Jan 2023
Likes
Awesome company 👍
Dislikes
No regions for dislike
Work Details
Work days: Monday to Saturday
(Strict Timings)
Customer Service Associate in
Lucknow
Full Time
·
Other Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Jul 2023
Likes
Service is also very good this company.
Dislikes
No issues
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Jan 2024
Likes
Very good company
Dislikes
Good ok
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City, International Travel.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Operations, Maintenance & Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 03 Feb 2019
Likes
None
Dislikes
Low salary
Work Details
Nice
Work days: Monday to Saturday
(Strict Timings)
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Nov 2024
Likes
Very Good experience .....
Dislikes
Not food canteen service
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Thane mumbai
Full Time
·
Credit Card Collection Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 20 Apr 2021
Likes
Supportive staff
Dislikes
Internal politics
Work Details
Interesting & enjoying the job I learnt everything on the job
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Aurangabad, Maharashtra, India
M&g Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Aug 2020
Likes
Good work, better experience but hardworking
Dislikes
D sat it's big problem from customer and this problem to nervous me and my staff
Work Details
Work timings: Strict Timings
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Serco.
Customer Service Associate
Product Sales Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 08 Aug 2017
Likes
Good opportunity for freshers to learn new job skills.
Staff is very supportive, friendly.
Cafeteria is fantastic with considered basic foods, variety, space, food quality and prices.
Some team leaders are nice to work with.
The provided training is good.
Transport service is good.
Flexible time shifts are really helpful and motivating.
Good lighting, cleanliness and air conditioning.
Dislikes
The computer machines are not performance maintained, inappropriate hangs and crashes can set off an employee's overall mood and perhaps is demoralising.
More often, telephone sets have their headphone pairs missing, or are faulty, keyboards with missing keys etc.. system units are left open near foot, in fact these issues shouldn'tbe at all.
The system wiring is open to accidental disconnection by foot as the systems units are placed near employee foot. They should either be fixed to the furniture like some already are or aside the monitors but away from the employee feet as it's really embarrassing when you accidentally disconnect a required wired connection regardless of the telephone or the computer system.
The employee feedback should be informative w/o excess criticisms, with corrections as to how the call might have been effective w/o pressure, formally.
The overall etiquettes can possibly improve....Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Kolkata
CSA Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 01 Nov 2019
Likes
Serco is the first best company in our life
Dislikes
I want to Career growth
Work Details
Best
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Goregaon east nesco
Telecalling Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 28 May 2021
Likes
Environment was all good
Dislikes
It was great working there Bt there was not hype in salary
Work Details
Excellent. Learn a lot from there, like how to talk with customers how to greet them and most of all self control
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Pune
Banking Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 29 Jul 2019
Likes
Training session only good.... Rest... 😷
Dislikes
Less opportunities given to dedicated employee, TL doesn't have any discipline n manners.
Work Details
Email process
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Lucknow
Telecom Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 29 Mar 2018
Likes
I do my work with satisfaction.give all satisfaction to our teamleader.so its a gud opportunity to us to handle all customers .i like all atmosphere there.all employees n team leader also deducated to their work
Dislikes
I dislike most when i give all answers to a custmer den he dosent cut cll n keep continue in a cll.sometimes receive a harrasment cll
Work Details
Working with serco bpo is really exciting ...feeling gud .n sometimes .irritating becoz of bad customers
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Thane
Etisalad Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Nov 2018
Likes
Nice co. To work with
Dislikes
The trainner was not good
Work Details
Work timings: Flexible Timings
Customer Service Associate in
Agra
Customer service accosicted Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 18 Aug 2018
Likes
Team leader
Dislikes
Sometime behaviour issue, misbehaving
Work Details
Very excited
Work days: Monday to Saturday
(Flexible Timings)
Employee Benefits
Nothing
Customer Service Associate in
Bangalore / Bengaluru
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Dec 2021
Likes
Good customer service and good support of management...
Dislikes
Not good of team leader and manager in behaviour ....
Work Details
Better
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Mohali
pspcl Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 23 Jul 2019
Likes
learning
Dislikes
average experience
Work Details
customer support associate
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Karnal
Karnal Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 Jan 2019
Likes
Csya
Dislikes
Yes
Work Details
Yed
Work days: Monday to Friday
Customer Service Associate in
Hyderabad / Secunderabad
Uninor process Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 25 Jul 2019
Likes
Environment
Dislikes
Salary
Work Details
Good
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Serco's Customer Service Associates
Is Serco a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.6 out of 5 from over 70 employee reviews, it's clear that most customer service associates have a positive experience working at Serco. Skill development holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.8. Read reviews about skill development and career growth on AmbitionBox.
Does Serco pay their Customer Service Associates well?
According to AmbitionBox reviews, Serco customer service associates rate their salary and benefits at 4.1 out of 5, based on 70 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Serco is generally seen as a place that values and rewards its workforce fairly. You can know more about Serco's customer service associates salaries here and to read reviews specifically about salary and benefits at Serco for customer service associates, click here.
How is the work culture at Serco for Customer Service Associates?
Work culture at Serco for customer service associates is rated 4.1 out of 5 by 70 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco. To read reviews specifically about work culture at Serco for customer service associates, click here.
How is the job security at Serco for Customer Service Associates?
Based on 70 reviews on AmbitionBox, Serco's customer service associates rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Serco for customer service associates, click here.
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