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Serco Customer Service Associate Reviews

based on 70 reviews
Updated 7 Nov, 2024

Overall Rating

4.6/5
How AmbitionBox ratings work?

Category Ratings

4.5

Skill development

4.2

Job Security

4.1

Work Satisfaction

4.1

Salary & Benefits

4.1

Company culture

3.9

Work-Life balance

3.8

Promotions/Appraisal

Top Mentions in Serco Customer Service Associate Reviews

70 reviews found

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People also ask about Serco's Customer Service Associates

Is Serco a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.6 out of 5 from over 70 employee reviews, it's clear that most customer service associates have a positive experience working at Serco. Skill development holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.8. Read reviews about skill development and career growth on AmbitionBox.
Does Serco pay their Customer Service Associates well?
According to AmbitionBox reviews, Serco customer service associates rate their salary and benefits at 4.1 out of 5, based on 70 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Serco is generally seen as a place that values and rewards its workforce fairly. You can know more about Serco's customer service associates salaries here and to read reviews specifically about salary and benefits at Serco for customer service associates, click here.
How is the work culture at Serco for Customer Service Associates?
Work culture at Serco for customer service associates is rated 4.1 out of 5 by 70 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco. To read reviews specifically about work culture at Serco for customer service associates, click here.
How is the job security at Serco for Customer Service Associates?
Based on 70 reviews on AmbitionBox, Serco's customer service associates rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Serco for customer service associates, click here.

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Gender Based Ratings for Serco Customer Service Associate

based on 61 reviews
4.8
Rated by 16 Women

Rated 4.6 for Work-Life Balance and 4.6 for Skill Development

women
4.6
Rated by 45 Men

Rated 4.6 for Skill Development and 4.6 for Job Security

men

Working Days for Serco Customer Service Associate

based on 70 reviews
Monday to Saturday
46%
Rotational Shift
37%
Monday to Friday
7%
Alternate Saturday off
5%
Other
5%

Work Timings for Serco Customer Service Associate

based on 70 reviews
Flexible timing
Strict (9am - 6pm)
Strict (4pm - 1am)
63%
5%
3%
29% employees reported other strict timings

Shift Timings for Serco Customer Service Associate

based on 70 reviews
Day shift
Night shift
82%
18%

Business Travel for Serco Customer Service Associate

based on 70 reviews
No travel
52%
Within city
42%
International travel
2%
Within the city
2%
Within the country
2%
Serco Customer Service Associate Salary
based on 64 salaries
₹0.9 L/yr - ₹4 L/yr
39% less than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
3 total responses
childCareBenefits
Child care facility
1 total response
healthInsurance
Health insurance
1 total response
officeGym
Office gym
1 total response
+2 more benefits
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