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Serco Customer Service Associate Reviews

Updated 16 Feb, 2025
Overall Rating
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4.6/5
based on 71 reviews

Rating distribution

Category Ratings

4.5

Skill development

4.2

Job security

4.1

Salary

4.1

Work satisfaction

4.0

Company culture

3.9

Work-life balance

3.8

Promotions

What employees say about Serco?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

Monday to Saturday

44% employees reported

Flexible timing

Flexible timing

63% employees reported

No travel

No travel

51% employees reported

Gender based rating

4.8
female

Rated by Women

17 reviews

4.6
male

Rated by Men

45 reviews

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Top Mentions in Serco Customer Service Associate Reviews
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71 reviews found

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Read Serco Customer Service Associate Reviews based on locations

4.7
 Bangalore / Bengaluru

 (8)

4.8
 Agra

 (8)

4.5
 Aurangabad

 (7)

2.5
 Pune

 (5)

3.6
 Mumbai

 (4)

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People also ask about Serco's Customer Service Associates

Is Serco a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.6 out of 5 from over 71 employee reviews, it's clear that most customer service associates have a positive experience working at Serco. Skill development holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.8.
Does Serco pay their Customer Service Associates well?
According to AmbitionBox reviews, Serco customer service associates rate their salary and benefits at 4.1 out of 5, based on 71 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Serco is generally seen as a place that values and rewards its workforce fairly. You can know more about Serco's customer service associates salaries here and to read reviews specifically about salary and benefits at Serco for customer service associates, click here .
How is the work culture at Serco for Customer Service Associates?
Work culture at Serco for customer service associates is rated 4.0 out of 5 by 71 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco.
How is the job security at Serco for Customer Service Associates?
Based on 71 reviews on AmbitionBox, Serco's customer service associates rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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Serco Customer Service Associate Salary
based on 64 salaries
₹0.9 L/yr - ₹4 L/yr
35% less than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
3 total responses
childCareBenefits
Child care facility
1 total response
healthInsurance
Health insurance
1 total response
officeGym
Office gym
1 total response
+2 more benefits
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