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Serco

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4.5

based on 813 Reviews

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Reviews
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Serco Customer Service Associate Mumbai Reviews

Updated 12 Mar, 2019

Overall Rating

3.6/5

based on 4 reviews

Rating distribution

0 (0%)

2 (50.0%)

0 (0%)

Category Ratings

3.6

Job security

3.4

Skill development

3.2

Work-life balance

3.2

Work satisfaction

2.5

Salary

2.4

Company culture

2.0

Promotions

What employees say about Serco?

Insights from employee reviews on AmbitionBox

Gender based rating

3.5

Rated by Women

2 reviews

3.9

Rated by Men

2 reviews

Serco is rated 3.6 out of 5 stars on AmbitionBox, based on 4 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with th ... Read more

Serco is rated 3.6 out of 5 stars on AmbitionBox, based on 4 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

4 reviews found

Sort by: Popular

Customer Service Associate in Mumbai

Dco Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 12 Mar 2019

Likes

Friendly environment

Skill development - Good

Dislikes

increments is very less..compare to other BPO

Salary - Poor
Promotions - Poor
Company culture - Bad

Work Details

exciting

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Cse Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Mar 2018

Likes

It was awesome to work wid serco nice company good nature

Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary is to low it's doesn't mean that we working for domestic bt we doing hardworking daily 150 calling taking n getting only 9 k

Promotions - Poor

Work Details

No comment

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 06 Sep 2018

Likes

Job security - Good

Dislikes

Salary - Poor
Promotions - Poor
Company culture - Poor

Overall Rating

Customer Service Associate in Mumbai

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 21 Mar 2018

Likes

Job security - Good
Company culture - Good

Overall Rating

Return to all reviews

Top trending discussions

View All

From PIP to Promotion – The Greatest Jugaad Story Ever!

Hey, AB fam, PIP = Corporate death sentence. I was there too🥲—panicking, checking Naukri every 5 minutes, watching Bhagavad Gita reels at 2 AM. Priya Ma’am, my boss, had lost faith in me. Friends said, "Bro, PIP se promotion tak koi nahi jaata." But I refused to go down. My Survival Jugaad? Chai Pe Charcha – Timed my tea breaks with hers. "Ma’am, elaichi daalni chahiye thi." Next day? She agreed. Trst unlocked. In meetings, I nodded like a bobblehead. "Ma’am, truly visionary! Aap to corporate Rani Lakshmi Bai ho!" Smiles = Achieved.. Emotional Connect – She loved dogs. I updated my DP with one. "Ma’am, my dog wakes me up for meetings!" Bond = Secured.😉 The Final Jugaad – She looked stressed. "Ma’am, even Dhoni takes a break!" She smiled. Game over. After a few months "Congrats on your Promotion!" Moral? Hard work is good. Smart work is better. But jugaad? Boss, that’s the best! Got a crazier PIP escape? Drop it below! 😂👇

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More about working at Serco

HQ - Hook, England
Analytics & KPO
5k-10k Employees (India)
Defence & Aerospace
Engineering & Construction
IT Services & Consulting

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Serco Customer Service Associate Reviews by Locations

Serco Customer Service Associate Bangalore / Bengaluru Reviews
Serco Customer Service Associate Agra Reviews
Serco Customer Service Associate Aurangabad Reviews
Serco Customer Service Associate Pune Reviews
Serco Customer Service Associate Thane Reviews

Serco Mumbai Reviews by Designations

Serco Customer Service Executive Mumbai Reviews
Serco Senior Customer Service Executive Mumbai Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 4 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you.