80+ Serco Interview Questions & Answers | Complete Prep Guide 2025

Serco Interview Experiences

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33 interviews found

Team Lead Interview Questions & Answers

Anonymous

posted on 8 Jan 2025

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Job Fair and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. About use and experience

Add your answer

Q2. Previous experience and roles and responsibility

Ans.

I have 5 years of experience in various leadership roles, including Team Lead at my previous company.

Managed a team of 10 employees, delegating tasks and ensuring deadlines were met
Provided mentorship and training to team members to improve performance
Collaborated with other departments to streamline processes and improve efficiency

Answered by AI

Add your answer

Team Lead Interview Questions asked at other Companies

Q1. write a java program to get maxing profit by buying and selling a share from a given set of values (they will change the question after you give solution, like if consider buying only once and selling once they will say to buying multiple t... read more

View answer (3)

Analyst Interview Questions & Answers

Anonymous

posted on 20 Jun 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(2 Questions)

Q1. General behaviour questions

Add your answer

Q2. MS Excel Power point Presentation skills

Add your answer

Analyst Interview Questions asked at other Companies

Q1. N-th Fibonacci Number Problem Statement Given an integer ‘N’, your task is to find and return the N’th Fibonacci number using matrix exponentiation. Since the answer can be very large, return the answer modulo 10^9 + 7. Formula: F(n) = F(n-... read more

View answer (1)

Serco Interview Questions and Answers for Freshers

CSR Executive Interview Questions & Answers

Anonymous

posted on 21 May 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Aptitude Test

Easy general aptitude

Round 2 - HR

(1 Question)

Q1. Basic question self introduction

Add your answer

CSR Executive Interview Questions asked at other Companies

Q1. Do you have you lr own vehicle? We dont provide petrol expenses as well.

View answer (1)

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 4 Jul 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Technical

(2 Questions)

Q1. Excel knowledge

Add your answer

Q2. Power point knowledge

Add your answer

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?

View answer (39)

BD Executive Interview Questions & Answers

Anonymous

posted on 20 Jun 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. Sales oriented Question

Add your answer

Q2. Sales Figure and How to do sales

Ans.

Sales figures are crucial for measuring success and growth. To increase sales, focus on building relationships, understanding customer needs, and offering solutions.

Analyze past sales data to identify trends and opportunities for growth
Set specific sales goals and create a strategic plan to achieve them
Build strong relationships with customers through effective communication and follow-up
Understand the needs and pain p...

Answered by AI

Add your answer

Round 2 - HR

(2 Questions)

Q1. Academic achievement

Add your answer

Q2. Why to join any client of Serco

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Company does not exist anymore

BD Executive Interview Questions asked at other Companies

Q1. Tell me about yourself About sales marketing How to sell a product to customer who doesn't need that product How can you convince a customer to buy your product Will you handle stress and how Why did you chose academor What motivates you to... read more

View answer (1)

Get interview-ready with Top Serco Interview Questions

Sales Manager Interview Questions & Answers

Anonymous

posted on 28 Mar 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

2-4 weeks

Result

Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Provide insight in your work background

Add your answer

Round 2 - Assignment

Short 3 slide presentation, one for a market overview, one of personal achievements and value and the last on your 3-6 months plan for when starting

Interview Preparation Tips

Topics to prepare for Serco Sales Manager interview:

industry knowledge

Sales Manager Interview Questions asked at other Companies

Q1. If you're in Cold areas like Kashmir or Himachal Pradesh. & You have to sell an AC which is having only Cold option. How would you do that?

View answer (17)

Civil Engineer Interview Questions & Answers

Shaukath Ali

posted on 18 Sep 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Company Website and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

English test, math's test

Round 3 - Technical

(5 Questions)

Q1. Field related Questions

Add your answer

Q2. Total experience

Add your answer

Q3. Core knowledge in exact field

Add your answer

Q4. Driving license

Add your answer

Q5. Leadership skills

Add your answer

Civil Engineer Interview Questions asked at other Companies

Q1. What is the curing formalities for our precast segment???

View answer (22)

Wfm Real Time Analyst Interview Questions & Answers

Anonymous

posted on 25 Feb 2025

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one

(2 Questions)

Q1. Can you provide a self-introduction?

Ans.

Experienced Real Time Analyst with a strong background in workforce management and data analysis.

Over 5 years of experience in workforce management
Proficient in using WFM software such as Verint and Aspect
Skilled in analyzing real-time data to make informed decisions
Strong communication and problem-solving skills
Managed scheduling and forecasting for a team of 100+ agents

Answered by AI

Add your answer

Q2. What are the fundamentals of Workforce Management (WFM)?

Ans.

Workforce Management (WFM) involves forecasting, scheduling, monitoring, and optimizing employee work schedules to meet business needs.

Forecasting demand for staffing levels
Creating schedules that align with forecasted demand
Monitoring real-time adherence to schedules
Optimizing schedules based on performance data
Utilizing software tools for efficient WFM processes

Answered by AI

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. Can you provide a self-introduction?

Ans.

Experienced Real Time Analyst with a strong background in workforce management and data analysis.

Over 5 years of experience in real-time monitoring and scheduling
Proficient in using workforce management software such as Verint and Aspect
Skilled in analyzing data to optimize staffing levels and improve efficiency
Strong communication and problem-solving skills
Managed a team of analysts to ensure accurate forecasting and

Answered by AI

Add your answer

Q2. What are the fundamentals of Workforce Management (WFM)?

Ans.

Workforce Management (WFM) involves forecasting, scheduling, monitoring, and optimizing employee productivity.

Forecasting future workload and staffing needs
Creating schedules that meet business requirements and employee preferences
Monitoring real-time adherence to schedules
Optimizing workforce efficiency and productivity
Utilizing technology and data analysis to make informed decisions

Answered by AI

Add your answer

Wfm Real Time Analyst Interview Questions asked at other Companies

Q1. What is the correlation between service level & occupancy?

View answer (4)

Electrical Engineer Interview Questions & Answers

Anonymous

posted on 6 Mar 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

More than 8 weeks

Result

Selected

I applied via Walk-in and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - One-on-one

(2 Questions)

Q1. What is your best quality?

Add your answer

Q2. What experience do you have?

Add your answer

Round 2 - Aptitude Test

I had to work with a qualified electrician to get experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you’re Mentor is someone who knows what they’re doing. Make sure you read all the paperwork, give it to you before hand.

Electrical Engineer Interview Questions asked at other Companies

Q1. What is the difference between Switch gear & Circuit Breakers ?

View answer (13)

Assistant CSE Professor Interview Questions & Answers

Anonymous

posted on 1 Nov 2023

Interview experience

Average

Difficulty level

Process Duration

Result

I was interviewed in Oct 2023.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Tell me about your self

Add your answer

Q2. No other question

Add your answer

Assistant CSE Professor Interview Questions asked at other Companies

Q1. What is OS, schedulers etc

View answer (1)

Top trending discussions

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Engineering - Software & QA

fabulousboss

works at

R1 RCM

Hello guys, I’m working as Senior Customer Associate in R1. I’m looking to move in IT field, i have to 2 option to choose Data Analyst or Automation . I never used any language or software, I’m only aware abo... read more

21 participants . expiring in 1w

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Serco Interview FAQs

How many rounds are there in Serco interview?

Serco interview process usually has 2-3 rounds. The most common rounds in the Serco interview process are One-on-one Round, Resume Shortlist and Aptitude Test.

How to prepare for Serco interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Serco. The most common topics and skills that interviewers at Serco expect are Sales, Back Office, Customer Service, BPO and Business Development.

What are the top questions asked in Serco interview?

Some of the top questions asked at the Serco interview -

2. What is BPO and Why B...read more
How you will handle the pressure in sal...read more
3. What excites you in doing Sal...read more

How long is the Serco interview process?

The duration of Serco interview process can vary, but typically it takes about 2-4 weeks to complete.

Customer Service Associate 64 salaries	₹0 L/yr - ₹0 L/yr
Senior Customer Service Executive 57 salaries	₹0 L/yr - ₹0 L/yr
Customer Care Executive 51 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 50 salaries	₹0 L/yr - ₹0 L/yr
Team Lead 43 salaries	₹0 L/yr - ₹0 L/yr

Serco Interview Questions, Process, and Tips

Top Serco Interview Questions and Answers

Serco Interview Experiences

33 interviews found

(2 Questions)

Team Lead Interview Questions asked at other Companies

(2 Questions)

Analyst Interview Questions asked at other Companies

(1 Question)

CSR Executive Interview Questions asked at other Companies

(2 Questions)

Customer Care Executive Interview Questions asked at other Companies

(2 Questions)

(2 Questions)

Interview Preparation Tips

BD Executive Interview Questions asked at other Companies

(1 Question)

Interview Preparation Tips

Sales Manager Interview Questions asked at other Companies

(5 Questions)

Civil Engineer Interview Questions asked at other Companies

(2 Questions)

(2 Questions)

Wfm Real Time Analyst Interview Questions asked at other Companies

(2 Questions)

Interview Preparation Tips

Electrical Engineer Interview Questions asked at other Companies

(2 Questions)

Assistant CSE Professor Interview Questions asked at other Companies

Serco Interview FAQs

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