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I applied via Job Fair and was interviewed in Dec 2024. There was 1 interview round.
I have 5 years of experience in various leadership roles, including Team Lead at my previous company.
Managed a team of 10 employees, delegating tasks and ensuring deadlines were met
Provided mentorship and training to team members to improve performance
Collaborated with other departments to streamline processes and improve efficiency
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I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.
Easy general aptitude
Serco interview questions for popular designations
Sales figures are crucial for measuring success and growth. To increase sales, focus on building relationships, understanding customer needs, and offering solutions.
Analyze past sales data to identify trends and opportunities for growth
Set specific sales goals and create a strategic plan to achieve them
Build strong relationships with customers through effective communication and follow-up
Understand the needs and pain p...
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I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.
Short 3 slide presentation, one for a market overview, one of personal achievements and value and the last on your 3-6 months plan for when starting
I applied via Company Website and was interviewed in Mar 2023. There were 3 interview rounds.
English test, math's test
I was interviewed before Feb 2024.
Experienced Real Time Analyst with a strong background in workforce management and data analysis.
Over 5 years of experience in workforce management
Proficient in using WFM software such as Verint and Aspect
Skilled in analyzing real-time data to make informed decisions
Strong communication and problem-solving skills
Managed scheduling and forecasting for a team of 100+ agents
Workforce Management (WFM) involves forecasting, scheduling, monitoring, and optimizing employee work schedules to meet business needs.
Forecasting demand for staffing levels
Creating schedules that align with forecasted demand
Monitoring real-time adherence to schedules
Optimizing schedules based on performance data
Utilizing software tools for efficient WFM processes
Experienced Real Time Analyst with a strong background in workforce management and data analysis.
Over 5 years of experience in real-time monitoring and scheduling
Proficient in using workforce management software such as Verint and Aspect
Skilled in analyzing data to optimize staffing levels and improve efficiency
Strong communication and problem-solving skills
Managed a team of analysts to ensure accurate forecasting and
Workforce Management (WFM) involves forecasting, scheduling, monitoring, and optimizing employee productivity.
Forecasting future workload and staffing needs
Creating schedules that meet business requirements and employee preferences
Monitoring real-time adherence to schedules
Optimizing workforce efficiency and productivity
Utilizing technology and data analysis to make informed decisions
I applied via Walk-in and was interviewed in Feb 2023. There were 2 interview rounds.
I had to work with a qualified electrician to get experience
I was interviewed in Oct 2023.
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The duration of Serco interview process can vary, but typically it takes about 2-4 weeks to complete.
based on 23 interviews
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