Serco Customer Service Executive Interview Questions and Answers

Q1. Tell me about yourself
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Versent test

Q1. Basic question to check com skills
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Q1. Self introduction and explain your hobbies
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Q2. They will check your communication level
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Q1. Self introduction with aptitude questions
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Q2. They will check communication
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Q1. Tell me about your self
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Q1. What is strength & weakness
Ans. 
Strength is a positive attribute or quality that contributes to success, while weakness is a limitation or area of improvement.
• Strengths: good communication skills, problem-solving abilities, positive attitude

• Weaknesses: lack of experience in a specific area, difficulty with time management, tendency to be overly critical of oneself
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Q2. Whats your Memorable day
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English optional question, mail writing

Basic MCQ question regarding maths , computer and typing test at the end.

Q1. 1.Tell me about your self? 2.Are you comfortable with night shift.? 3.will you take leave within 6months?
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Q2. What do you know about this company?
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Q1. Choose a topic and speak about 2min
Ans. 
Importance of effective communication in customer support
• Clear and concise communication helps in understanding customer issues

• Active listening is crucial to ensure customers feel heard and valued

• Empathy and patience are key in resolving customer complaints

• Providing timely updates and follow-ups builds trust and customer satisfaction
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Q1. Tell me about yourself?
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Q2. Why do you want to join exl service?
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Q3. What do you know about exl service?
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Q1. Why you choose BPO as a career option?
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Q2. Are you fexlible to work in any shift?
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Q3. Ask any two questions based on our conversation?
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Q1. You need to speak for atleast 5 mins in English on given topic?
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Q2. Ask any two questions based on our conversation?
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They'll check how you are speaking in english

Q1. First they says as you have nice experience we will offer you 4 LPA, as soon as you goes to last round he will say he can offer you only 2.2 wherein you need to join as a fresher.
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Q2. Walk me though your resume
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Q1. He will lesson nicely to all what you says at last they will ask you to join as a fresger
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