Serco Customer Service Executive Interview Questions and Answers

I would consider various factors before making a decision, such as career growth opportunities, job satisfaction, and overall benefits.

• Consider the potential for career growth within the company

• Evaluate job satisfaction and overall benefits offered by the company

• Assess the current job market and potential opportunities in other organizations

• Negotiate with the company for a salary increase if necessary

Upselling is a technique to persuade customers to buy a more expensive or upgraded version of a product.

• Understand the customer's needs and preferences

• Highlight the benefits of the upgraded product

• Offer discounts or promotions to sweeten the deal

• Use suggestive language to encourage the customer to upgrade

• Provide excellent customer service to build trust and loyalty

I would provide patient and attentive service, taking into account any physical or cognitive limitations.

• Speak clearly and slowly, allowing time for the customer to process information

• Use simple language and avoid technical jargon

• Be patient and understanding, allowing the customer to take their time

• Offer assistance with any physical tasks, such as carrying bags or opening doors

• Ensure the customer is comfortable and has...read more

I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

• Actively listen to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Provide prompt and effective solutions to address customers' issues

• Maintain a positive and professional attitude throughout the interaction

• Follow up wi