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Serco Customer Service Executive Interview Questions and Answers

Updated 8 Mar 2021

Serco Customer Service Executive Interview Experiences

1 interview found

Interview Questionnaire 

3 Questions

  • Q1. About my work ?
  • Q2. How you will handle the pressure in sales?
  • Ans. 

    I handle pressure in sales by staying organized, prioritizing tasks, and maintaining a positive attitude.

    • I prioritize tasks based on their urgency and importance

    • I break down larger tasks into smaller, more manageable ones

    • I maintain a positive attitude and focus on solutions rather than problems

    • I take breaks when needed to avoid burnout

    • I communicate with my team and ask for help when necessary

  • Answered by AI
  • Q3. Until you achieve the target how u will achieve wht will be startegy to achieve targets

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Past experiences in life

Round 3 - HR 

(1 Question)

  • Q1. Background check
Round 4 - Technical 

(1 Question)

  • Q1. What is mutual fund. Details of mutual fund
  • Ans. 

    A mutual fund is a type of investment vehicle made up of a pool of money collected from many investors to invest in securities.

    • Mutual funds are managed by professional fund managers

    • Investors buy shares in the mutual fund and the value of those shares increases or decreases based on the performance of the underlying securities

    • Mutual funds offer diversification and liquidity

    • Types of mutual funds include equity funds, bon

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared regarding the job profile. Get information regarding mutual fund. Be confident enough.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Monster and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

English optional question, mail writing

Round 3 - Aptitude Test 

Basic MCQ question regarding maths , computer and typing test at the end.

Round 4 - HR 

(2 Questions)

  • Q1. 1.Tell me about your self? 2.Are you comfortable with night shift.? 3.will you take leave within 6months?
  • Q2. What do you know about this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence and positive always and have some patience.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why do you want to join exl service?
  • Q3. What do you know about exl service?
Round 3 - One-on-one 

(3 Questions)

  • Q1. Why you choose BPO as a career option?
  • Q2. Are you fexlible to work in any shift?
  • Q3. Ask any two questions based on our conversation?
Round 4 - One-on-one 

(2 Questions)

  • Q1. You need to speak for atleast 5 mins in English on given topic?
  • Q2. Ask any two questions based on our conversation?

Interview Preparation Tips

Topics to prepare for EXL Service Customer Service Executive interview:
  • Why chawri bazar is famous?
Interview preparation tips for other job seekers - Be confident and speak good English as much as you can.
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - Aptitude Test 

Versent test

Round 3 - One-on-one 

(1 Question)

  • Q1. Basic question to check com skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and prepare for communication skill

I applied via Campus Placement

Interview Preparation Tips

Round: Resume Shortlist
Experience: Based on whether you have experience in analytics, maths or programming.
Tips: If you're serious about EXL, work on a data science project, intern or take up a few courses in data science. Probability and Statistics is a 'must do course'.

Round: Test
Experience: Had 4 questions. One was based on probabilty, another was a puzzle, a data interpretation question and finally a case study question, involving a bit of guesstimate analysis.
Tips: Be strong in probability and puzzles. Do one or two cases with a friend while preparing for any kind of internship.

Round: Group Discussion
Experience: No group discussion

Round: HR Interview
Experience: I was asked about myself, my interest areas, the reason for applying for EXL. That was pretty much it
Tips: Be thorough and genuine with all kinds of HR questions

Duration: 2
College Name: IIT Madras

I applied via Campus Placement

Interview Preparation Tips

Round: Resume Shortlist
Experience: 15 people were short listed from the entire lot.
Tips: High CGPA or course in R programming will be helpful in getting shortlisted.

Round: Telephonic interview
Experience: general HR questions like describe yourself was asked. I was questioned on my tennis knowledge (extra curricular) and detailed description of intern too.
Tips: Be thorough with your resume from start to end and you should be able to explain what you did in interview.

Round: Test
Experience: Difficult questions related to data interpretation mixed with probability were asked to solve within 7 minutes. One guess-estimate question and one case study type problem were asked to be solved within 23 minutes.
Tips: calculations should be done fast and assumptions properly written.
Duration: 30 minutes
Total Questions: 6

General Tips: Be very thorough with your resume and some general HR questions.
Skill Tips: Be calm and not get tensed is a must,
Skills: Analyzing And Problem Solving Skills
Duration: 2
College Name: IIT Madras
Motivation: This is a very diverse company and major attraction is that it applies decision analytics to solve business problems. Being interested in a finance and coding a bit, this profile seemed the right fit.
Funny Moments: I was quizzed on my knowledge of tennis like how many Grand slam has Leander paes won and what was the semi final score of US open.

Interview Questionnaire 

6 Questions

  • Q1. Resume-based questions
  • Q2. What is the color of door from which you entered?
  • Ans. 

    The door from which I entered was brown.

    • The door was made of wood.

    • The color was a dark shade of brown.

    • There were no decorations or patterns on the door.

  • Answered by AI
  • Q3. Did you attend the ppt? What did you like the most about ppt?
  • Ans. 

    Yes, I attended the ppt and found the case studies presented to be the most interesting.

    • Attended the ppt

    • Found the case studies to be the most interesting

    • Impressed by the data presented

    • Liked the interactive nature of the presentation

  • Answered by AI
  • Q4. Intern-based questions
  • Q5. If you start a startup of selling books to IITK students through e-commerce what will be the annual demand you can expect from IITK students?
  • Ans. 

    The annual demand for selling books to IITK students through e-commerce depends on various factors such as the number of students, their course curriculum, and their reading habits.

    • The demand can be estimated by conducting a survey among the students to understand their reading habits and preferences.

    • The demand can also be influenced by the availability of books in the campus library and bookstores.

    • The demand may vary ...

  • Answered by AI
  • Q6. In your hostel every girl plays badminton atleast once a month. The probability of one playing badminton in 1st week is a, probability that if one doesn’t play in 1st week than she will play in 2nd week is...
  • Ans. 

    Calculating the probability of two friends playing badminton in the same week given certain probabilities.

    • Calculate the probability of both playing in the first week (a*a)

    • Calculate the probability of both playing in the second week ((1-a)*b*(1-c))

    • Calculate the probability of both playing in the third week ((1-a)*(1-b)*c)

    • Calculate the probability of both playing in the last week ((1-a-b-c)*(1-a-b-c))

    • Add up all the proba

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: 1. Number of Questions: 30 (10 each from mathematics, English and DI).
2. Type of questions and details Questions of Mathematics and DI were mainly from previous years CAT papers. 
3. The time was very limited and so speed was very important while solving the questions. 
4. Moreover there was cut off for individual sections so keeping that in mind one had give time to each section.
Duration: 30-40 minutes
Total Questions: 10+10+10

Round: HR Interview
Experience: Most of the questions were resume based. The interviewer also tried to confuse me sometimes. While I was answering he looked at the ceiling and here and there but I ensured that I was still answering everything very confidently not diverting my attention.

Round: Case Study Interview
Experience: It was a HR + puzzle + casestudy interview and lasted for 20-25 minutes and had a panel of only one.

General Tips: 1. Don’t leave everything for the end. As December approaches it becomes more and more hectic with end sems, project deadlines, BTP, ppts to attend, test of companies etc. Start preparing early.
2. Do attend ppt and write down points whatever they mention in the ppt. generally one can prepare the questions like why this sector or why this company from the points they mention in ppt. 
3. They generally mention that they are looking for in the candidates in the ppt so this helps in preparing the answers in interview. Moreover do spend some time in preparing for HR. 
4. At least think and write down few basic points of the questions that are generally asked in the interviews.
Skill Tips: Do solve all previous year question papers of CAT and try to increase speed of solving.
Do practice some case studies and puzzles.
Skills:
College Name: IIT KANPUR

Interview Questionnaire 

2 Questions

  • Q1. Basic HR based questions
  • Q2. Basic guesstimate questions were asked

Interview Preparation Tips

Round: HR Interview
Experience: This round went pretty well in my opinion.

Round: Guesstimate Interview
Experience: I had prepared for guesstimates. So, this round went rather well.

General Tips: 1. I had a CPI of 8.6 and my resume didn't have any co-curricular activities as such. I had an intern in Pidilite Industry and i had given my CAT exam.
2. I had joined CL for CAT which helped me for aptitude tests .
3. Also, I prepared for puzzles and guesstimates, took part in the diamond case study competition though I didn't win it. 
4. I had also prepared for core companies as well.
College Name: IIT KANPUR

Interview Preparation Tips

Round: Resume Shortlist
Experience: Didn't read any material saw resumes of my friends who pass out last year to see how to organize my points. Prepare my resume and refine it with the help of my friends several times

Round: HR Interview
Experience: Saw common HR questions from the websites and prepare answers for that .worked in groups in which one person acted as an interviewer.

Round: Case Study Interview
Experience: For the case studies, I referred many e-books available to learn the basic procedure to solve case studies. Sample case studies are also available on sites of these companies (Mckinsey.com, BCG.com or Bain.com)

Round: Puzzle Interview
Experience: Some companies asked puzzles. Common puzzles can be found on internet (pagalguy.com, brainvista.com , or orkut)

College Name: IIT BOMBAY

Serco Interview FAQs

What are the top questions asked in Serco Customer Service Executive interview?

Some of the top questions asked at the Serco Customer Service Executive interview -

  1. How you will handle the pressure in sal...read more
  2. Until you achieve the target how u will achieve wht will be startegy to achieve...read more

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Serco Customer Service Executive Salary
based on 50 salaries
₹0.9 L/yr - ₹5 L/yr
22% less than the average Customer Service Executive Salary in India
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Serco Customer Service Executive Reviews and Ratings

based on 51 reviews

4.7/5

Rating in categories

4.7

Skill development

4.7

Work-life balance

4.7

Salary

4.7

Job security

4.8

Company culture

4.6

Promotions

4.7

Work satisfaction

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