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Serco

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4.3

based on 818 Reviews

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Serco Customer Service Associate Interview Questions and Answers

Updated 2 Aug 2021

Serco Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 2 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. In interview question must answer in what the bpo means what how you achieve a growth in company and if our company in loss how you done a your job in the company and you are loyal to our company the answe...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - in interview gives answer in true and natural and also prepare for job postion related questions.

Top trending discussions

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Senior Associate Interview Questions & Answers

Acuity Knowledge Partners user image Anonymous

posted on 8 Dec 2021

I applied via Naukri.com and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do PE firms look for before investing
  • Ans. 

    PE firms look for strong financials, growth potential, and experienced management teams before investing.

    • Strong financials including revenue growth, profitability, and cash flow

    • Growth potential in the market and the company's ability to capture market share

    • Experienced management team with a track record of success

    • Clear exit strategy for the investment

    • Alignment of interests between the PE firm and the company's manageme...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn about recent PE investments and the reasons for investing like synergies

Customer Service Associate Interview Questions & Answers

EXL Service user image Kaustubh Joshi

posted on 6 Nov 2019

Interview Questionnaire 

1 Question

  • Q1. Interviewer will ask general question. Related to experience. Every question in the form of why what when? As an example why do you want to join the compony, what do you expect from EXL, why should we hi...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - EXL has a great reputation over NCR n in India. If you are coming here with casual behaviour then it is not for you. There are 5 rounds in interview. HR team examine each candidate very carefully. Whether candidate is serious for the job or not. They will identify if you show 1 single moment of casual behaviour. So my suggestion is if you have a goal if you want to acheive something in BPO industry then join EXL.

Senior Associate Interview Questions & Answers

EXL Service user image Anonymous

posted on 13 Dec 2022

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is prepaid expenses
  • Ans. 

    Prepaid expenses are expenses paid in advance but not yet incurred or used.

    • Prepaid expenses are recorded as assets on the balance sheet.

    • They are gradually expensed over time as they are used or incurred.

    • Examples include prepaid rent, insurance premiums, and subscriptions.

    • Prepaid expenses are common in industries such as real estate and insurance.

    • Answered by AI
    Add your answer
  • Q2. What is differed revenue
  • Ans. 

    Differed revenue is revenue received in advance but not yet earned.

    • Differed revenue is also known as unearned revenue.

    • It is a liability on the balance sheet until the goods or services are delivered.

    • Examples include magazine subscriptions, prepaid rent, and gift cards.

    • Once the revenue is earned, it is recognized on the income statement.

    • Differed revenue is common in industries such as software, consulting, and real esta

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and stay strong and straight forward. All the best for your wonderful future.

Senior Associate Interview Questions & Answers

EXL Service user image Anonymous

posted on 17 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What is your job roles and responsibilities
  • Ans. I am working as Associate for US Mortgage company, need to do documents classifications, categories it.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Topics to prepare for EXL Service Senior Associate interview:
  • US Mortgage
Interview preparation tips for other job seekers - Please go for more knowledge and skills to fit in any job role

Senior Associate Interview Questions & Answers

EXL Service user image Anonymous

posted on 21 Jan 2022

I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself.
  • Ans. Your answer should always be something yourself, but someth that keeps you apart from the individuals, something unique.
    • Answered by Michael Singha
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. If you don't know the answer, don't guess. Be honest, and tell them you don't know.

Senior Associate Interview Questions & Answers

EXL Service user image ashish kukreti

posted on 22 Oct 2020

Round 1 - Personal Interview 

(2 Questions)

  • Q1. Question were asked about profile?
    • Add your answer
  • Q2. Why do you want to join this organization ?
  • Ans. 

    I want to join this organization because of its strong reputation in the industry and its commitment to innovation and growth.

    • Strong reputation in the industry

    • Commitment to innovation and growth

    • Opportunities for career advancement

    • Positive company culture

    • Alignment with my values and career goals

    • Answered by AI
    Add your answer

Senior Associate Interview Questions & Answers

EXL Service user image Anonymous

posted on 24 Jun 2021

I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic questions about underwriting
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be good your product, never respond with negative reply, be confident while speaking and smile always.

Senior Associate Interview Questions & Answers

Acuity Knowledge Partners user image Anonymous

posted on 18 Sep 2021

I applied via Naukri.com and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Technical questions, regarding the position I was interviewed for.
  • Ans. Always ask for JD from the HR when they first call you for the position. The job description will tell you what to prepare for. The interviewers are (for any company) non nonsense people (at least you should presume so) and are looking for precise answers.
    • Answered Anonymously
    Add your answer
  • Q2. Work history
  • Ans. Chronological, from latest down, clear and precise
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't say vague things, it will give an impression that you are making things up, while you don't know any thing about it.

Senior Associate Interview Questions & Answers

EXL Service user image

posted on 27 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self?
    • Add your answer
  • Q2. Reason for leaving last job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have self confidence should be must in any interview.
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Serco Customer Service Associate Interview Process

based on 1 interview

Interview experience

4
  
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Serco Customer Service Associate Salary
based on 64 salaries
₹0.9 L/yr - ₹4 L/yr
36% less than the average Customer Service Associate Salary in India
View more details

Serco Customer Service Associate Reviews and Ratings

based on 71 reviews

4.6/5

Rating in categories

4.5

Skill development

3.9

Work-life balance

4.1

Salary

4.2

Job security

4.0

Company culture

3.8

Promotions

4.1

Work satisfaction

Explore 71 Reviews and Ratings
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