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Serco Customer Service Associate Interview Questions and Answers
Updated
2 Aug 2021
1 interview found
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I applied via Referral and was interviewed before Aug 2020.
1 Interview Round
Interview Questions
- Q1. In interview question must answer in what the bpo means what how you achieve a growth in company and if our company in loss how you done a your job in the compa...read more
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - in interview gives answer in true and natural and also prepare for job postion related questions.
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
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Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Moderate
Duration
-
Result
No response
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Tell me about your process. Add Answer
- Q2. Why did you left your last job? Add Answer
2
Aptitude Test Round
This test was easy and simple.
3
Technical Round (3 Questions)
- Q1. Tell me about yourself Add Answer
- Q2. Tell me about your process Add Answer
- Q3. 3 bad and good things about Delhi Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident while giving any type of interviews.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Oct 2024.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Self introduction and explain your hobbies Add Answer
- Q2. They will check your communication level Add Answer
2
One-on-one Round (2 Questions)
- Q1. Self introduction with aptitude questions Add Answer
- Q2. They will check communication Add Answer
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Indeed and was interviewed in Mar 2024.
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. Tell me about your self Add Answer
Customer Support Executive Interview Questions
Sutherland Healthcare Solutions
Anonymous
posted on 5 Jul 2024
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. What is strength & weakness View Answers (1)
- Q2. Whats your Memorable day Add Answer
2
Assignment Round
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Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Introduction of self Add Answer
- Q2. Given on topic to speak Add Answer
Customer Support Executive Interview Questions
Sutherland Healthcare Solutions
Manjunath Kodarapu
posted on 5 Jan 2024
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Referral and was interviewed in Dec 2023.
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. Choose a topic and speak about 2min View Answers (1)
Interview experience
Good
Difficulty level
Moderate
Duration
More than 8 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Aug 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. Self introduction Add Answer
3
Aptitude Test Round
Typing and verbal test for communication skill
4
Behavioral Round (1 Question)
- Q1. Conversation with Manager Add Answer
Customer Service Executive Interview Questions
Sutherland Healthcare Solutions
Anonymous
posted on 6 Sep 2023
Interview experience
Bad
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2023.
3 Interview Rounds
1
Group Discussion Round
They'll check how you are speaking in english
2
HR Round (2 Questions)
- Q1. First they says as you have nice experience we will offer you 4 LPA, as soon as you goes to last round he will say he can offer you only 2.2 wherein you need to...read more Add Answer
- Q2. Walk me though your resume Add Answer
3
HR Round (1 Question)
- Q1. He will lesson nicely to all what you says at last they will ask you to join as a fresger Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't waste your time by going here, they will just waste your time and efforts.
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Mar 2023.
1 Interview Round
1
Aptitude Test Round
Maths, reasoning, English grammar
Interview Preparation Tips
Topics to prepare for EXL Service Customer Service Associate interview:
- Any topic for essay
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People are getting interviews through
based on 1 Serco interview
Referral
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
Customer Service Associate Interview Questions from Similar Companies
39%
less
than the average Customer Service Associate Salary in India
View more details
Serco Customer Service Associate Reviews and Ratings
based on 70 reviews
Rating in categories
|
Customer Service Associate
64
salaries
|  ₹0.9 L/yr - ₹4 L/yr |
|
Senior Customer Service Executive
55
salaries
| ₹1 L/yr - ₹4.2 L/yr |
|
Customer Care Executive
51
salaries
| ₹0.9 L/yr - ₹3.2 L/yr |
|
Customer Service Executive
50
salaries
| ₹0.9 L/yr - ₹5 L/yr |
|
C.S.A
41
salaries
| ₹0.6 L/yr - ₹3 L/yr |
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