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Serco
4.5
based on 817 Reviews
Video summary
Company Overview
Company Locations
Working at Serco
Company Summary
Serco delivers essential public services across various sectors, impacting health, transport, defense, and community safety, supporting governments worldwide.
Overall Rating
4.5/5
based on 817 reviews
22% above
industry average
Highly rated for
Work-life balance, Company culture, Job security
Work Policy
Work from office
57% employees reported
Rotational Shift
32% employees reported
Flexible timing
59% employees reported
No travel
57% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
87 employees reported
Job/Soft skill training
84 employees reported
Cafeteria
73 employees reported
Health insurance
52 employees reported
View all benefits
About Serco
Founded in1988 (37 yrs old)
India Employee Count5k-10k
Global Employee Count50k-1 Lakh
HeadquartersHook, England
Office Locations
--
Websiteserco.com
Primary Industry
Other Industries
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View in video summary
Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve.Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services
Mission: Our vision: To be the world's greatest service company. Everyone in Serco discovers a personal interpretation of
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Serco Ratings
based on 817 reviews
Overall Rating
4.5/5
How AmbitionBox ratings work?
5
370
4
241
3
114
2
34
1
58
Category Ratings
4.4
Work-life balance
4.3
Company culture
4.3
Job security
4.3
Skill development
4.3
Work satisfaction
4.0
Salary
4.0
Promotions
Serco is rated 4.5 out of 5 stars on AmbitionBox, based on 817 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Serco
based on 731 reviews
4.3
Rated by 217 Women
Rated 4.2 for Work-life balance and 4.1 for Job security
4.5
Rated by 514 Men
Rated 4.4 for Work-life balance and 4.4 for Company culture
Work Policy at Serco
based on 16 reviews in last 6 months
Work from office
57%
Hybrid
25%
Permanent work from home
18%
Serco Reviews
Top mentions in Serco Reviews
+ 5 more
Compare Serco with Similar Companies
|  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 4.5/5 based on 817 reviews | 3.6/5 based on 39.4k reviews | 3.7/5 based on 53.2k reviews | 3.8/5 based on 56.6k reviews  |
Highly Rated for | Work-life balance Skill development Job security | Job security | Job security | Job security Company culture |
Critically Rated for |  No critically rated category | Salary Promotions Work satisfaction | Promotions Salary | Promotions |
Primary Work Policy | Work from office 57% employees reported | Hybrid 86% employees reported | Hybrid 62% employees reported | Hybrid 74% employees reported |
Rating by Women Employees | 4.3 Good rated by 217 women | 3.7 Good rated by 11.8k women | 3.8 Good rated by 15.2k women | 3.9 Good rated by 21.2k women |
Rating by Men Employees | 4.5 Good rated by 514 men | 3.5 Good rated by 25.1k men | 3.7 Good rated by 35.5k men | 3.8 Good rated by 32.8k men |
Job security | 4.3 Good | 4.1 Good | 3.8 Good | 3.8 Good |
View more
Serco Salaries
Serco salaries have received with an average score of 4.0 out of 5 by 817 employees.
Customer Service Associate
(64 salaries)
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₹0.9 L/yr - ₹4 L/yr
Senior Customer Service Executive
(57 salaries)
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₹1.1 L/yr - ₹4 L/yr
Customer Care Executive
(51 salaries)
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₹0.9 L/yr - ₹3.2 L/yr
Customer Service Executive
(50 salaries)
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₹0.9 L/yr - ₹5 L/yr
Team Lead
(43 salaries)
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₹1 L/yr - ₹6 L/yr
C.S.A
(41 salaries)
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₹0.7 L/yr - ₹3 L/yr
Quality Analyst
(19 salaries)
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₹1.5 L/yr - ₹4.5 L/yr
Analyst
(18 salaries)
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₹1.7 L/yr - ₹3.8 L/yr
BPO Executive
(14 salaries)
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₹1.2 L/yr - ₹3.2 L/yr
Customer Support Executive
(13 salaries)
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₹1.2 L/yr - ₹3.1 L/yr
Serco Interview Questions
Interview questions by designation
Top Serco interview questions and answers
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Serco News
Cyber Attack on Exposes Supply Chain Vulnerabilities
- A recent cyber attack targeting telematics provider Microlise has exposed critical vulnerabilities in supply chain security.
- Microlise confirmed that some employee data was exposed, but customer data remained unaffected.
- High-profile clients DHL and Serco experienced disruptions in tracking services, highlighting operational risks for logistics-dependent companies.
- The incident emphasizes the need for businesses to strengthen supply chain security through rigorous controls, monitoring third-party access, and adopting strong cyber hygiene standards.
Neuways | 8 Nov, 2024
Cyberattackers stole Microlise staff data following DHL, Serco disruption
- Telematics tech company Microlise experienced a cyberattack that led to the compromise of some employee data.
- Microlise expects to fully recover and return to normal service by the end of next week.
- Customer data is believed to be unaffected, and affected employees will be notified.
- Major customers, including DHL and Serco, experienced some level of disruption due to the attack.
The Register | 7 Nov, 2024
Serco Hit by Cyber Attack, Disrupting Prisoner Tracking and Transport Operations
- Serco, a British multinational, has been hit by a cyber attack, disrupting prisoner tracking and transport operations.
- The attack affected Serco's ability to monitor prisoners and track prison vans used for inmate transportation.
- The breach originated from a third-party vendor, Microlise, which was providing software services to Serco.
- The attack is under investigation, and it is speculated that it may have been carried out by a cybercriminal group with links to Russian intelligence.
Cybersecurity-Insiders | 6 Nov, 2024
Hackers disabled tracking devices and panic alarms on prison vans
- A cyberattack targeted tracking device provider Microlise
- UK Government contractor Serco affected in the incident
- Prison van tracking devices and panic alarms taken offline
- Microlise working to restore affected services and has appointed cybersecurity specialists
Tech Radar | 6 Nov, 2024
Cyberattackers stole Microlise staff data following DHL, Serco disruption
- Telematics tech company Microlise experienced a cyberattack that led to the compromise of some employee data.
- Microlise expects to fully recover and return to normal service by the end of next week.
- Customer data is believed to be unaffected, and affected employees will be notified.
- Major customers, including DHL and Serco, experienced some level of disruption due to the attack.
The Register | 6 Nov, 2024
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Serco FAQs
When was Serco founded?
Serco was founded in 1988. The company has been operating for 37 years primarily in the Analytics & KPO sector.
Where is the Serco headquarters located?
Serco is headquartered in Hook.
How many employees does Serco have in India?
Serco currently has more than 5,900+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Serco based on the number of reviews submitted on AmbitionBox.
Does Serco have good work-life balance?
Serco has a work-life balance rating of 4.4 out of 5 based on 800+ employee reviews on AmbitionBox. 75% employees rated Serco 4 or above on work-life balance. This rating reflects the company's efforts to help employees maintain a healthy balance between their personal and professional lives. We encourage you to read Serco work-life balance reviews for more details
Is Serco good for career growth?
Career growth at Serco is highly regarded, with promotions and appraisal rating of 4.0. 75% employees rated Serco 4 or above on promotions/appraisal indicating that a significant portion of employees are satisfied with career growth opportunities. We recommend reading Serco promotions/appraisals reviews for more detailed insights.
What are the pros of working in Serco?
Working at Serco offers several advantages that make it an appealing place for employees. The company is highly rated for work life balance, company culture and job security, based on 800+ employee reviews on AmbitionBox.
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