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EXL Service

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3.7

based on 7.3k Reviews

Video summary

Filter interviews by

EXL Service Customer Service Associate Interview Questions and Answers

Updated 6 Mar 2025

EXL Service Customer Service Associate Interview Experiences

6 interviews found

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 10 Jun 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Result

No response

Round 1 - HR

(2 Questions)

Q1. Tell me about your process.

Add your answer

Q2. Why did you left your last job?

Add your answer

Round 2 - Aptitude Test

This test was easy and simple.

Round 3 - Technical

(3 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Tell me about your process

Add your answer

Q3. 3 bad and good things about Delhi

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while giving any type of interviews.

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 14 Feb 2025

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Group Discussion

Topic on EXCEL while Group Discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend Walkin in Emergency

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 14 Jun 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(2 Questions)

Q1. Introduction of self

Add your answer

Q2. Given on topic to speak

Add your answer

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 31 Aug 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

More than 8 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(1 Question)

Q1. Self introduction

Add your answer

Round 3 - Aptitude Test

Typing and verbal test for communication skill

Round 4 - Behavioral

(1 Question)

Q1. Conversation with Manager

Add your answer

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 5 Mar 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - Aptitude Test

Maths, reasoning, English grammar

Interview Preparation Tips

Topics to prepare for EXL Service Customer Service Associate interview:

Any topic for essay

Customer Service Associate Interview Questions & Answers

Kaustubh Joshi

posted on 6 Nov 2019

Interview Questionnaire

1 Question

Q1. Interviewer will ask general question. Related to experience. Every question in the form of why what when? As an example why do you want to join the compony, what do you expect from EXL, why should we hi...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - EXL has a great reputation over NCR n in India. If you are coming here with casual behaviour then it is not for you. There are 5 rounds in interview. HR team examine each candidate very carefully. Whether candidate is serious for the job or not. They will identify if you show 1 single moment of casual behaviour. So my suggestion is if you have a goal if you want to acheive something in BPO industry then join EXL.

Top trending discussions

View All

Interview Tips & Stories

a senior software engineer

45 Days Into Notice & No Offers – What Should I Do?

I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!

Got a question about EXL Service?

Ask anonymously on communities.

Interview questions from similar companies

Senior Associate Interview Questions & Answers

Acuity Knowledge Partners

Anonymous

posted on 8 Dec 2021

I applied via Naukri.com and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. What do PE firms look for before investing

Ans.

PE firms look for strong financials, growth potential, and experienced management teams before investing.

Strong financials including revenue growth, profitability, and cash flow
Growth potential in the market and the company's ability to capture market share
Experienced management team with a track record of success
Clear exit strategy for the investment
Alignment of interests between the PE firm and the company's manageme...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn about recent PE investments and the reasons for investing like synergies

Senior Associate Interview Questions & Answers

Acuity Knowledge Partners

Anonymous

posted on 2 Mar 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via LinkedIn and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Group Discussion

Credit Analysis of Large Corporate

Round 3 - Technical

(2 Questions)

Q1. Ratio Analysis, leverage analysis, credit underwriting,

Add your answer

Q2. Credit analysis of large company

Ans.

Credit analysis of large company

Gather financial statements and credit reports
Analyze financial ratios and credit scores
Assess industry and market trends
Evaluate management and corporate governance
Consider potential risks and mitigating factors
Make a recommendation based on findings

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fundamental analysis of large corporates, industry analysis

Senior Associate Interview Questions & Answers

Acuity Knowledge Partners

Anonymous

posted on 27 Feb 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Background about the previous work experience

Add your answer

Round 2 - HR

(1 Question)

Q1. Salary expectation

Add your answer

Senior Associate Interview Questions & Answers

Acuity Knowledge Partners

Anonymous

posted on 12 May 2022

Round 1 - One-on-one

(1 Question)

Q1. All basic accounting questions based on p&l , b/s and CFS .

Add your answer

Round 2 - Aptitude Test

Extending questions related to ratios , accounting treatment , etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident .. behave normally if u don't know the answer simply say please pass this question or u are not sure but u wanna give a try

EXL Service Interview FAQs

How many rounds are there in EXL Service Customer Service Associate interview?

EXL Service interview process usually has 2 rounds. The most common rounds in the EXL Service interview process are Aptitude Test, HR and Resume Shortlist.

How to prepare for EXL Service Customer Service Associate interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at EXL Service. The most common topics and skills that interviewers at EXL Service expect are Back Office, Back Office Operations, Customer Service, Effective Communication Skills and Operations.

What are the top questions asked in EXL Service Customer Service Associate interview?

Some of the top questions asked at the EXL Service Customer Service Associate interview -

3 bad and good things about De...read more
Given on topic to sp...read more

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EXL Service Customer Service Associate Salary

based on 81 salaries

₹1.5 L/yr - ₹5.1 L/yr

At par with the average Customer Service Associate Salary in India

View more details

EXL Service Salaries in India

Senior Executive 4.4k salaries	₹0.9 L/yr - ₹7.2 L/yr
Assistant Manager 3.1k salaries	₹4.2 L/yr - ₹15 L/yr
Senior Associate 2.4k salaries	₹1.2 L/yr - ₹8 L/yr
Lead Assistant Manager 1.9k salaries	₹6.5 L/yr - ₹23 L/yr
Executive 1.8k salaries	₹1 L/yr - ₹5.5 L/yr