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EXL Service Customer Service Associate Interview Questions and Answers
Updated
14 Feb 2025
EXL Service Customer Service Associate Interview Experiences
6 interviews found
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
-
Result
No response
Round 1 - HR
(2 Questions)
- Q1. Tell me about your process.
- Q2. Why did you left your last job?
Add your answer
Add your answer
Round 2 - Aptitude Test
This test was easy and simple.
Round 3 - Technical
(3 Questions)
- Q1. Tell me about yourself
- Q2. Tell me about your process
- Q3. 3 bad and good things about Delhi
Add your answer
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident while giving any type of interviews.
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion
Topic on EXCEL while Group Discussion
Interview Preparation Tips
Interview preparation tips for other job seekers - Attend Walkin in Emergency
asked in
Teleperformance
Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in
Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
asked in
Tech Mahindra
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one
(2 Questions)
- Q1. Introduction of self
- Q2. Given on topic to speak
Add your answer
Add your answer
Interview experience
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 4 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR
(1 Question)
- Q1. Self introduction
Add your answer
Round 3 - Aptitude Test
Typing and verbal test for communication skill
Round 4 - Behavioral
(1 Question)
- Q1. Conversation with Manager
Add your answer
EXL Service interview questions for designations
Interview experience
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Mar 2023. There was 1 interview round.
Round 1 - Aptitude Test
Maths, reasoning, English grammar
Interview Preparation Tips
Topics to prepare for EXL Service Customer Service Associate interview:
- Any topic for essay
Kaustubh Joshi
Interview Questionnaire
1 Question
- Q1. Interviewer will ask general question. Related to experience. Every question in the form of why what when? As an example why do you want to join the compony, what do you expect from EXL, why should we hi...
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - EXL has a great reputation over NCR n in India. If you are coming here with casual behaviour then it is not for you. There are 5 rounds in interview. HR team examine each candidate very carefully. Whether candidate is serious for the job or not. They will identify if you show 1 single moment of casual behaviour. So my suggestion is if you have a goal if you want to acheive something in BPO industry then join EXL.
Top trending discussions
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Career Advice
2w
fourdragons
·
works at
Acuity Knowledge Partners
Need advice whether to quit or continue
My salary is currently 7 LPA, this year's hike is probably 14% or less. I am having 6 years of work experience in which 2+ years of experience in VBA developer. I have worked really hard and pushed way beyond to complete the tasks. The company's policy is like 90 days notice. If I quit now, they won't give me the hike and the 3 months of notice won't be included for bonus as well. It's really pressuring here and I travel 30 km everytime to office. Please advise me what to do. Thank you 🙏
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Interview questions from similar companies
Customer Service Associate Interview Questions & Answers
Hgs Services
Anonymous
posted on 5 Aug 2021
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. Why will we select you
Add your answer
Add your answer
I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. In interview question must answer in what the bpo means what how you achieve a growth in company and if our company in loss how you done a your job in the company and you are loyal to our company the answe...
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - in interview gives answer in true and natural and also prepare for job postion related questions.
Customer Care Executive Interview Questions & Answers
Access Healthcare
Anonymous
posted on 27 Nov 2024
Interview experience
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.
Round 1 - HR
(2 Questions)
- Q1. Self introduction and explain your hobbies
- Q2. They will check your communication level
Add your answer
Add your answer
Round 2 - One-on-one
(2 Questions)
- Q1. Self introduction with aptitude questions
- Q2. They will check communication
Add your answer
Add your answer
Interview experience
Good
Difficulty level
Easy
Process Duration
-
Result
Selected
Round 1 - Technical
(5 Questions)
- Q1. Self introduction
- Ans. Purushothaman v i have completed deploma in computer science. Fast 5 years working with MNC company share marketing.im recently married
- Q2. Purushothaman v
- Q3. I have completed deploma in computer science
- Q4. Fast 5 years old one company working
- Q5. I'm recently married wife not working
Answered
Anonymously
Add your answer
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EXL Service Interview FAQs
How many rounds are there in EXL Service Customer Service Associate interview?
EXL Service interview process usually has 2 rounds. The most common rounds in the EXL Service interview process are Aptitude Test, HR and One-on-one Round.
How to prepare for EXL Service Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at EXL Service. The most common topics and skills that interviewers at EXL Service expect are Back Office, Back Office Operations, Customer Service, Effective Communication Skills and Operations.
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EXL Service Customer Service Associate Interview Process
based on 6 interviews
Interview experience
View more
Customer Service Associate Interview Questions from Similar Companies
Fast track your campus placements
14%
more
than the average Customer Service Associate Salary in India
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EXL Service Customer Service Associate Reviews and Ratings
based on 25 reviews
Rating in categories
|
Senior Executive
4.3k
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|  ₹1 L/yr - ₹7.1 L/yr |
|
Assistant Manager
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| ₹4.1 L/yr - ₹15 L/yr |
|
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2.4k
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| ₹1.2 L/yr - ₹8 L/yr |
|
Lead Assistant Manager
1.9k
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| ₹6.3 L/yr - ₹22 L/yr |
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