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EXL Service Customer Service Associate Interview Questions and Answers
Updated
6 Mar 2025
EXL Service Customer Service Associate Interview Experiences
6 interviews found
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
-
Result
No response
Round 1 - HR
(2 Questions)
- Q1. Tell me about your process.
- Q2. Why did you left your last job?
Add your answer
Add your answer
Round 2 - Aptitude Test
This test was easy and simple.
Round 3 - Technical
(3 Questions)
- Q1. Tell me about yourself
- Q2. Tell me about your process
- Q3. 3 bad and good things about Delhi
Add your answer
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident while giving any type of interviews.
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion
Topic on EXCEL while Group Discussion
Interview Preparation Tips
Interview preparation tips for other job seekers - Attend Walkin in Emergency
asked in
Teleperformance
Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in
Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
asked in
Tech Mahindra
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one
(2 Questions)
- Q1. Introduction of self
- Q2. Given on topic to speak
Add your answer
Add your answer
Interview experience
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 4 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR
(1 Question)
- Q1. Self introduction
Add your answer
Round 3 - Aptitude Test
Typing and verbal test for communication skill
Round 4 - Behavioral
(1 Question)
- Q1. Conversation with Manager
Add your answer
EXL Service interview questions for designations
Interview experience
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Mar 2023. There was 1 interview round.
Round 1 - Aptitude Test
Maths, reasoning, English grammar
Interview Preparation Tips
Topics to prepare for EXL Service Customer Service Associate interview:
- Any topic for essay
Kaustubh Joshi
Interview Questionnaire
1 Question
- Q1. Interviewer will ask general question. Related to experience. Every question in the form of why what when? As an example why do you want to join the compony, what do you expect from EXL, why should we hi...
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - EXL has a great reputation over NCR n in India. If you are coming here with casual behaviour then it is not for you. There are 5 rounds in interview. HR team examine each candidate very carefully. Whether candidate is serious for the job or not. They will identify if you show 1 single moment of casual behaviour. So my suggestion is if you have a goal if you want to acheive something in BPO industry then join EXL.
Top trending discussions
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Salary Discussions, Hike & Promotions
2w (edited)
kirayagami1
·
works at
TCS
Experience - 5.9
Tech - React.js
CTC- 13LPA
Current company - TCS
Offer in the process - Nagarro (19LPA)
My LWD is 24th May, but I told Nagarro I can be released in 30 days. Now, should I:
1. Be honest and say I can join on 25th May?
2. Commit to 25th April and request a DOJ extension later?(By telling them some emergency)
Q1). If I choose option 1, is there a risk they won’t release the offer?(As I am being hired for a particular project, so will they go for some immediate candidates?)
Q2). If I choose option 2, could they revoke the offer?(As the HR told changing the DOJ in released offer letter is not possible
Nagarro offer: Kindly Help me to decide
Option 1
0%
Option 2
0%
115 participants
.
poll closed
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Interview questions from similar companies
Senior Associate Interview Questions & Answers
Acuity Knowledge Partners
Anonymous
posted on 18 Sep 2021
I applied via Naukri.com and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Technical questions, regarding the position I was interviewed for.
- Ans. Always ask for JD from the HR when they first call you for the position. The job description will tell you what to prepare for. The interviewers are (for any company) non nonsense people (at least you should presume so) and are looking for precise answers.
- Q2. Work history
- Ans. Chronological, from latest down, clear and precise
Answered
Anonymously
Add your answer
Answered
Anonymously
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't say vague things, it will give an impression that you are making things up, while you don't know any thing about it.
Rituparna Dutta Roy
I applied via Approached by Company and was interviewed before Oct 2021. There were 4 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR
(1 Question)
- Q1. Work experience, educational background, notice period
Add your answer
Round 3 - Copy editing test
(1 Question)
- Q1. It was a written test. No verbal questions were asked.
Add your answer
Round 4 - PM interview
(1 Question)
- Q1. Educational background, work experience in details, salary expectations, and a few situation based questions
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - 1. Be your authentic self - do not project something that's not part of your overall personality
2. Follow the STAR approach while explaining your past work experience. Back your explanation with details in a crisp, concise manner
3. Review the question in your head and then reply instead of saying something random. It's absolutely fine to pause and phrase the answer the before replying
2. Follow the STAR approach while explaining your past work experience. Back your explanation with details in a crisp, concise manner
3. Review the question in your head and then reply instead of saying something random. It's absolutely fine to pause and phrase the answer the before replying
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Feb 2022. There were 3 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment
Related to the proces they are hiring for
Round 3 - HR
(2 Questions)
- Q1. Question Related to the Process
- Q2. Depend on what process you are hiring for. Questions will be from the related.
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Freshers Go For It. But dont stay more than 1-2 years
Interview experience
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I applied via LinkedIn and was interviewed in Jan 2024. There were 3 interview rounds.
Round 1 - HR
(2 Questions)
- Q1. Your past experience
- Q2. Why are you interested in this position?
Add your answer
Add your answer
Round 2 - Aptitude Test
Online reputation related questions with real case studies.
Round 3 - One-on-one
(2 Questions)
- Q1. What is ORM and tell me best practices?
- Ans.
ORM stands for Object-Relational Mapping, a programming technique for converting data between incompatible type systems in object-oriented programming languages.
ORM helps in mapping objects to database tables and vice versa
Avoid using ORM for complex queries as it can lead to performance issues
Use lazy loading to optimize performance by loading data only when needed
- Q2. How do you handle work pressure?
Answered by
AI
Add your answer
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Skills evaluated in this interview
EXL Service Interview FAQs
How many rounds are there in EXL Service Customer Service Associate interview?
EXL Service interview process usually has 2 rounds. The most common rounds in the EXL Service interview process are Aptitude Test, HR and One-on-one Round.
How to prepare for EXL Service Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at EXL Service. The most common topics and skills that interviewers at EXL Service expect are Back Office, Back Office Operations, Customer Service, Effective Communication Skills and Operations.
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EXL Service Customer Service Associate Interview Process
based on 6 interviews
Interview experience
View more
Interview Questions from Similar Companies
Fast track your campus placements
At par with the average Customer Service Associate Salary in India
View more details
EXL Service Customer Service Associate Reviews and Ratings
based on 26 reviews
Rating in categories
|
Senior Executive
4.4k
salaries
|  ₹0.9 L/yr - ₹7.2 L/yr |
|
Assistant Manager
3.1k
salaries
| ₹4.2 L/yr - ₹15 L/yr |
|
Senior Associate
2.4k
salaries
| ₹1 L/yr - ₹8.5 L/yr |
|
Lead Assistant Manager
1.9k
salaries
| ₹6.5 L/yr - ₹23 L/yr |
|
Executive
1.8k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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