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EXL Service Customer Service Executive Interview Questions and Answers

Updated 22 Jan 2023

EXL Service Customer Service Executive Interview Experiences

3 interviews found

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - Aptitude Test 

Versent test

Round 3 - One-on-one 

(1 Question)

  • Q1. Basic question to check com skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and prepare for communication skill
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Monster and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

English optional question, mail writing

Round 3 - Aptitude Test 

Basic MCQ question regarding maths , computer and typing test at the end.

Round 4 - HR 

(2 Questions)

  • Q1. 1.Tell me about your self? 2.Are you comfortable with night shift.? 3.will you take leave within 6months?
  • Q2. What do you know about this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence and positive always and have some patience.

Customer Service Executive Interview Questions Asked at Other Companies

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Q3. 3. What do you mean by Customer service? What is BPO?
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Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why do you want to join exl service?
  • Q3. What do you know about exl service?
Round 3 - One-on-one 

(3 Questions)

  • Q1. Why you choose BPO as a career option?
  • Q2. Are you fexlible to work in any shift?
  • Q3. Ask any two questions based on our conversation?
Round 4 - One-on-one 

(2 Questions)

  • Q1. You need to speak for atleast 5 mins in English on given topic?
  • Q2. Ask any two questions based on our conversation?

Interview Preparation Tips

Topics to prepare for EXL Service Customer Service Executive interview:
  • Why chawri bazar is famous?
Interview preparation tips for other job seekers - Be confident and speak good English as much as you can.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Maths questions and english test

Round 2 - One-on-one 

(1 Question)

  • Q1. One on one round with manager on tableau, sql and projects in your resume.
Round 3 - HR 

(1 Question)

  • Q1. Basic questions and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear on what skills and projects are written in your cv.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Oops concept programing for c#.net, bython basics

Round 2 - Aptitude Test 

My self family and friends

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone have life struggle means make it solve ur self only everyone life success means share with others
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Pagination technical

Interview Preparation Tips

Interview preparation tips for other job seekers - No
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Coding Test 

Language test for 3 hours

Round 2 - One-on-one 

(1 Question)

  • Q1. Interview with 2 managers
  • Ans. I explained end to end editing and answered their questions
  • Answered by Vanisri Gopal
Round 3 - HR 

(1 Question)

  • Q1. Telephonic round

Interview Preparation Tips

Interview preparation tips for other job seekers - Should answer their question even for a single line related to the questions
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
No response

I applied via Approached by Company and was interviewed before Aug 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

More boring than any other interview

Round 2 - Coding Test 

Very worst experience in coding section

Round 3 - HR 

(5 Questions)

  • Q1. Too worst than other
  • Q2. Very worst than other
  • Q3. Too worst than other company
  • Q4. Very worst than other company
  • Q5. Too too worst than other company

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont attend interview this company
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Past experiences in life

Round 3 - HR 

(1 Question)

  • Q1. Background check
Round 4 - Technical 

(1 Question)

  • Q1. What is mutual fund. Details of mutual fund
  • Ans. 

    A mutual fund is a type of investment vehicle made up of a pool of money collected from many investors to invest in securities.

    • Mutual funds are managed by professional fund managers

    • Investors buy shares in the mutual fund and the value of those shares increases or decreases based on the performance of the underlying securities

    • Mutual funds offer diversification and liquidity

    • Types of mutual funds include equity funds, bon

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared regarding the job profile. Get information regarding mutual fund. Be confident enough.

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is EPS? Why balance sheet always match?
  • Ans. 

    EPS stands for Earnings Per Share. Balance sheet always matches due to the fundamental accounting equation.

    • EPS is a financial metric that measures the profit earned by a company per outstanding share of common stock.

    • It is calculated by dividing the net income of the company by the total number of outstanding shares.

    • Balance sheet always matches because of the fundamental accounting equation which states that assets must...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. What is depreciation and amortization?
  • Ans. 

    Depreciation and amortization are accounting methods used to allocate the cost of assets over their useful lives.

    • Depreciation is the allocation of the cost of tangible assets, such as buildings or equipment, over their useful lives.

    • Amortization is the allocation of the cost of intangible assets, such as patents or copyrights, over their useful lives.

    • Both depreciation and amortization are non-cash expenses that reduce t...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for S&P Global Data Analyst interview:
  • Accounting principles
Interview preparation tips for other job seekers - Be prepared for accounting terms and accounting principles. Concept should be clear in your mind and be confident.

EXL Service Interview FAQs

How many rounds are there in EXL Service Customer Service Executive interview?
EXL Service interview process usually has 3-4 rounds. The most common rounds in the EXL Service interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for EXL Service Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at EXL Service. The most common topics and skills that interviewers at EXL Service expect are International Voice Process, international bpo, UK Process, international voice and US Process.

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EXL Service Customer Service Executive Interview Process

based on 4 interviews

Interview experience

4.8
  
Excellent
View more

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EXL Service Customer Service Executive Salary
based on 179 salaries
₹1.1 L/yr - ₹6 L/yr
23% more than the average Customer Service Executive Salary in India
View more details

EXL Service Customer Service Executive Reviews and Ratings

based on 40 reviews

3.7/5

Rating in categories

3.6

Skill development

3.4

Work-life balance

3.0

Salary

4.1

Job security

3.7

Company culture

2.8

Promotions

3.6

Work satisfaction

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