Serco Customer Care Executive Interview Questions and Answers

Q1. Tell me about your process.
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Q2. Why did you left your last job?
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This test was easy and simple.

Q1. Tell me about yourself
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Q2. Tell me about your process
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Q3. 3 bad and good things about Delhi
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Q1. Self introduction
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Q2. Something about family
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Q1. Ony one topic Topic
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Q1. Self introduction and explain your hobbies
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Q2. They will check your communication level
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Q1. Self introduction with aptitude questions
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Q2. They will check communication
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Q1. Self Brief Introduction
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Q1. Moderate level Questions
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Q1. Typing test Required Score 30
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Q1. What is strength & weakness
Ans. 
Strength is a positive attribute or quality that contributes to success, while weakness is a limitation or area of improvement.
• Strengths: good communication skills, problem-solving abilities, positive attitude

• Weaknesses: lack of experience in a specific area, difficulty with time management, tendency to be overly critical of oneself
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Q2. Whats your Memorable day
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Q1. Introduction of self
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Q2. Given on topic to speak
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Q1. Choose a topic and speak about 2min
Ans. 
Importance of effective communication in customer support
• Clear and concise communication helps in understanding customer issues

• Active listening is crucial to ensure customers feel heard and valued

• Empathy and patience are key in resolving customer complaints

• Providing timely updates and follow-ups builds trust and customer satisfaction
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Q1. What's your favourite place and what would you like to change about it.
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Q2. Hilly areas where herbs are grown should be legalized to get maximum benefit in term of financial and mental health of locals instead of mining, construction. Money could be used in for economy instead of ...read more
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