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Serco

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4.5

based on 817 Reviews

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Serco Customer Care Executive Reviews

Updated 22 Feb, 2024
Overall Rating
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3.9/5
based on 44 reviews

Rating distribution

Category Ratings

4.0

Promotions

3.9

Job security

3.7

Company culture

3.6

Salary

3.6

Skill development

3.5

Work-life balance

3.1

Work satisfaction

What employees say about Serco?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

45% employees reported

Flexible timing

Flexible timing

71% employees reported

No travel

No travel

58% employees reported

View more detailed insights

Gender based rating

3.9
female

Rated by Women

10 reviews

3.6
male

Rated by Men

27 reviews

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Top Mentions in Serco Customer Care Executive Reviews
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44 reviews found

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Read Serco Customer Care Executive Reviews based on locations

3.9
 Gurgaon / Gurugram

 (6)

3.2
 Kolkata

 (6)

4.5
 Agra

 (5)

4.9
 New Delhi

 (4)

4.0
 Bangalore / Bengaluru

 (4)

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People also ask about Serco's Customer Care Executives

Is Serco a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 44 employee reviews, it's clear that most customer care executives have an average experience working at Serco. Career growth holds the highest rating at 4.0, while work satisfaction is rated the lowest amongst all factors at 3.1.
Does Serco pay their Customer Care Executives well?
According to AmbitionBox reviews, Serco customer care executives rate their salary and benefits at 3.6 out of 5, based on 44 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Serco's customer care executives salaries here and to read reviews specifically about salary and benefits at Serco for customer care executives, click here .
How is the work culture at Serco for Customer Care Executives?
Work culture at Serco for customer care executives is rated 3.7 out of 5 by 44 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.
How is the job security at Serco for Customer Care Executives?
Based on 44 reviews on AmbitionBox, Serco's customer care executives rate job security at 3.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Serco.

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Serco Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 44 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 45% of employees reported the working day...s at Serco as Rotational Shift. 71% employees reported the work timings at Serco as Flexible timing. Read more
Serco Office Photos
Serco Customer Care Executive Salary
based on 51 salaries
₹0.9 L/yr - ₹3.1 L/yr
24% less than the average Customer Care Executive Salary in India
View more details
Employee Benefits for Serco Customer Care Executive
cab
Office cab/shuttle
5 total responses
healthInsurance
Health insurance
5 total responses
officeGym
Office gym
2 total responses
softskill
Job/Soft skill training
6 total responses
+2 more benefits
Compare Serco with

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3.8
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3.7
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3.6
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3.7
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