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Serco

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4.3

based on 818 Reviews

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Serco Senior Customer Service Executive Reviews

Updated 4 Mar, 2025
Overall Rating
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4.1/5
based on 36 reviews

Rating distribution

Category Ratings

4.1

Company culture

4.1

Job security

4.1

Work-life balance

4.1

Skill development

4.1

Work satisfaction

4.0

Promotions

3.4

Salary

What employees say about Serco?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

Monday to Friday

79% employees reported

Flexible timing

Flexible timing

67% employees reported

No travel

No travel

74% employees reported

View more detailed insights

Gender based rating

4.8
female

Rated by Women

24 reviews

3.2
male

Rated by Men

11 reviews

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Top Mentions in Serco Senior Customer Service Executive Reviews

36 reviews found

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2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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People also ask about Serco's Senior Customer Service Executives

Is Serco a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 36 employee reviews, it's clear that most senior customer service executives have a positive experience working at Serco. Company culture holds the highest rating at 4.1, while salary is rated the lowest amongst all factors at 3.4. Read reviews about salary on AmbitionBox.
Does Serco pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, Serco senior customer service executives rate their salary and benefits at 3.4 out of 5, based on 36 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Serco's senior customer service executives salaries here and to read reviews specifically about salary and benefits at Serco for senior customer service executives, click here .
How is the work culture at Serco for Senior Customer Service Executives?
Work culture at Serco for senior customer service executives is rated 4.1 out of 5 by 36 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco.
How is the job security at Serco for Senior Customer Service Executives?
Based on 36 reviews on AmbitionBox, Serco's senior customer service executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 36 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 79% of employees reported the working day...s at Serco as Monday to Friday. 67% employees reported the work timings at Serco as Flexible timing. Read more
Serco Senior Customer Service Executive Salary
based on 60 salaries
â‚ą1.1 L/yr - â‚ą5 L/yr
41% less than the average Senior Customer Service Executive Salary in India
View more details
Employee Benefits for Serco Senior Customer Service Executive
cab
Office cab/shuttle
4 total responses
freemeal
Free meal
1 total response
officeGym
Office gym
2 total responses
healthInsurance
Health insurance
1 total response
+3 more benefits
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