Serco is rated
4.1 out of 5 stars on
AmbitionBox, based on 35 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Serco is rated
4.1 out of 5 stars on
AmbitionBox, based on 35 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Serco Senior Customer Service Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
35 reviews found
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Popular
Senior Customer Service Executive in
Chennai
Full Time
·
Senior costumer service executive Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jan 2022
Likes
Excellent company, my own problem that's why resign.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Senior Customer Service Executive in
Ambattur
Full Time
·
Banking Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 25 Dec 2022
Likes
Flexible shift
Dislikes
Less salary
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Similar companies for Senior Customer Service Executive
Facility should improve comparing with other companies.
Senior Customer Service Executive
Retail banking Department
5.0
Overall Rating
5.0
Category Ratings
Promotions/Appraisal
5.0
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
5.0
Work-Life Balance
posted on 08 Aug 2017
Likes
Hi, I worked in Serco global services as senior customer service executive for retail banking. I worked in DOD - RB process.
1) Creating the letters for customers
2) Maintenance of customers loan and overdraft amount.
3) Maintenance of the overdraft and loan of the customers
4) Taking the ownership of customers queries and complaints.
Dislikes
No. There is no dislikes and all to say. The company provides the good opportunities to every employee.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Chennai
Mortgage Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 11 Sep 2017
Likes
Shift timings
Dislikes
Work pressure and bad management
Work Details
Work was interesting
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Mortgage Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 27 Jun 2022
Likes
Friendly culture
Dislikes
Speaking bad about an individual in general which will personally affect ones
freedom, with the help of selected employees, so called micro management.
Work Details
Ok
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Gurgaon / Gurugram
Healthcare Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 01 Sep 2017
Likes
Good environment
Dislikes
This company not hired apscount people
Work Details
Good
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
New Delhi
orbitz Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Mar 2018
Likes
awesomee
Dislikes
nothing
Work Details
my first company...I learned alot
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Mumbai
Email Process Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 17 Oct 2020
Likes
Overall experience was good
Dislikes
Salary is less comparted to other companies
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 20 Sep 2018
Likes
Training and team
Dislikes
Increment otherwise superb
Work Details
Pleasant and good
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Mumbai
Mortgage CC Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 08 Nov 2018
Likes
Had an amazing team atmosphere
Dislikes
Compensation
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Mumbai
Fraud after care Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 Mar 2018
Likes
Management need to improve
Dislikes
Too much politics, partiality etc not recommended no good transport
People also ask about Serco's Senior Customer Service Executives
Is Serco a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 35 employee reviews, it's clear that most senior customer service executives have a positive experience working at Serco. Work Satisfaction holds the highest rating at 4.1, while salary & benefits is rated the lowest amongst all factors at 3.4. Read reviews about work satisfaction and salary & benefits on AmbitionBox.
Does Serco pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, Serco senior customer service executives rate their salary and benefits at 3.4 out of 5, based on 35 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Serco's senior customer service executives salaries here and to read reviews specifically about salary and benefits at Serco for senior customer service executives, click here.
How is the work culture at Serco for Senior Customer Service Executives?
Work culture at Serco for senior customer service executives is rated 4.1 out of 5 by 35 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco. To read reviews specifically about work culture at Serco for senior customer service executives, click here.
How is the job security at Serco for Senior Customer Service Executives?
Based on 35 reviews on AmbitionBox, Serco's senior customer service executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Serco for senior customer service executives, click here.
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