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Serco Senior Customer Service Executive Reviews

based on 35 reviews
Updated 28 Oct, 2024

Overall Rating

4.1/5
How AmbitionBox ratings work?

Category Ratings

4.1

Work Satisfaction

4.1

Company culture

4.1

Skill development

4.1

Work-Life balance

4.1

Job Security

4.0

Promotions/Appraisal

3.4

Salary & Benefits

Top Mentions in Serco Senior Customer Service Executive Reviews

35 reviews found

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People also ask about Serco's Senior Customer Service Executives

Is Serco a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 35 employee reviews, it's clear that most senior customer service executives have a positive experience working at Serco. Work Satisfaction holds the highest rating at 4.1, while salary & benefits is rated the lowest amongst all factors at 3.4. Read reviews about work satisfaction and salary & benefits on AmbitionBox.
Does Serco pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, Serco senior customer service executives rate their salary and benefits at 3.4 out of 5, based on 35 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Serco's senior customer service executives salaries here and to read reviews specifically about salary and benefits at Serco for senior customer service executives, click here.
How is the work culture at Serco for Senior Customer Service Executives?
Work culture at Serco for senior customer service executives is rated 4.1 out of 5 by 35 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco. To read reviews specifically about work culture at Serco for senior customer service executives, click here.
How is the job security at Serco for Senior Customer Service Executives?
Based on 35 reviews on AmbitionBox, Serco's senior customer service executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Serco for senior customer service executives, click here.

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Gender Based Ratings for Serco Senior Customer Service Executive

based on 34 reviews
4.9
Rated by 23 Women

Rated 4.8 for Work Satisfaction and 4.8 for Work-Life Balance

women
3.2
Rated by 11 Men

Rated 3.6 for Work Satisfaction and 3.5 for Company Culture

men

Working Days for Serco Senior Customer Service Executive

based on 35 reviews
Monday to Friday
79%
Rotational Shift
21%

Work Timings for Serco Senior Customer Service Executive

based on 35 reviews
Flexible timing
Strict (12.30pm - 9.30pm)
Strict (5pm - 2am)
67%
8%
4%
21% employees reported other strict timings

Shift Timings for Serco Senior Customer Service Executive

based on 35 reviews
Day shift
Night shift
78%
22%

Business Travel for Serco Senior Customer Service Executive

based on 35 reviews
No travel
74%
Within city
22%
Within the city
4%
Serco Senior Customer Service Executive Salary
based on 55 salaries
₹1.1 L/yr - ₹4.2 L/yr
44% less than the average Senior Customer Service Executive Salary in India
View more details
cab
Office cab/shuttle
4 total responses
freemeal
Free meal
1 total response
officeGym
Office gym
2 total responses
healthInsurance
Health insurance
1 total response
+3 more benefits
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