Genpact Senior Customer Service Executive Reviews

Likes

Company culture, promotions as per our skills,Encouragement from higher officials managers for our growth development, we can also learn many courses through edcast for our skill enhance, we get many incentives bonuses if we perform well and reward points too,overall friendly environment to work.

Dislikes

Rotational shifts and weekoffs as per project requirement however this is not a problem if one is ready to work

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security and work culture and giving us the opportunity to learn more to develop our skills and move forward in our career.

Dislikes

One way transport that is also in night shifts and if it is a morning shift We used to travel self and favouritism.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security good 😊 5

Dislikes

Inside company culture worst, total politics, opportunities only for North Indians no based on the work , Yearly increments also worst 3% , Mangement no 1 cheeting fraud, no planned leaves , no upls

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Likes

Nothing

Dislikes

Every thing, no professionalism, no work life balance, management is extremely fragile and barely cares about employees working there. People look for their personal growth and development at cost of their employees life and productivity.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Heard there is a job security in Genpact but not sure.

Dislikes

No Cabs and travelling expenses provided and working under clinets location makes it worse. Traveling 35km self daily with one week off that too changes every week.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security no work stress also no growth in career

Dislikes

Very less pay and more working hours no skill development no India holiday no international holiday worse leave policy should apply leave before 30-45 days prior

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

On time salary, Tools and other issues fixed timingly.

Dislikes

Work culture to mangers behavior. Basically there are several project/process. Few of them from top clients. Few Senior managers from Content Curation team and GPPRS Chandan Kumar Singh, Kumar Anjanay all of these people are very much unprofessional and they lie about project deadline, ramp up, these people will force you out of company if you are in their bad books. Managers or FLM's here are the worst few of them are Mohd Wahib, Tariq Jameel are one of the worst managers of all because they are partial and play politics with employee. These people will give chances to their favorite employees or their known people. Every IJP is rigged and candidates are already selected due to favoritism. Also, Job security is here myth projects fluctuate a lot. They will not provide you real time skills just complete your genome cards which is obsolete and outdated....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Colleagues and work culture is good, work life balance is there

Dislikes

Management and environment, some leaders of the particular process are biased and one sided partiality between the colleagues and some favroutism also followed by leaders of the team.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Flexible work hours and a focus on wellbeing make it easy to balance personal and professional life Freshers work alongside experienced colleagues, learning and contributing to projects in a team setting The work environment is laidback and stressfree, making it easy to be productive without feeling overwhelmed

Dislikes

The projects you work on are not only challenging but also impactful, allowing you to contribute to meaningful outcomes Health insurance, retirement savings, and other benefits are comprehensive, making it easy for employees to plan for their future

Likes

My experience was not good with this organisation

Dislikes

No work life balance , manager will give you a toxic environment... Unnecessary pressure to complete training in just 1 month and go live with that ... Expectations are too high with this 1 month of training ...colleagues don't support ...manager says I don't know ..manage yourself

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Only Job security is there.

Dislikes

No proper communication. Holidays are not declared in advance. Leadership changes descision every day. No work life balance.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Diversity

Dislikes

Extreme hate campaign towards non local language speakers. Espacially towards hindi, telugu, bengali and tamil speakers. Genpact bangalore office needs to take urgent action on this or shut it's bengaluru offices since this is completely againist the company policies

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Pay Learning contents Flexibility to work from home/office

Dislikes

Managers will never be reachable, neither they will connect with unless there is some escalation. They claim all the internal vacancies filled by resource management team based on the applications received/interview process on IJP portal, but when you apply and call the hiring HR when no updates, they will tell you it was filled internally. This poor management of RMG and leads to job insecurity. People of the same location where the BU RMG is available they get project reassignment easily. If you are on different location where your BU is not available, your career is screwed if on bench. As long as you have project, you survive...Read More

Work Details

Work policy: 1 day/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It feels like working with a second family!Employees can share ideas and feedback freely, knowing they’ll be heard and valued The company fosters a diverse and inclusive workplace where all employees feel welcome, regardless of background or identity

Dislikes

Leaders are skilled in guiding teams and providing the right support for success

Likes

The company prioritizes the health of its employees by offering regular workshops and initiatives to promote physical and mental wellness The leadership team trusts its employees and empowers them to make decisions and take ownership of their work

Dislikes

There’s a perfect balance between getting work done and having fun while doing it

Likes

Managers provide constructive feedback regularly, and employees are frequently recognized for their hard work and contributions The company has wellthoughtout recognition programs that are both meaningful and impactful

Dislikes

The company prioritizes mental wellbeing, fostering a lowpressure environment where people can do their best work without unnecessary stress Flexible work schedules and remote work options are available to help employees maintain a healthy balance between work and personal life