Genpact Senior Customer Service Executive Reviews

Likes

First of all this is a MNC. So, job security is top priority, and management is good but you have to take of things by own.

Dislikes

Working hours, Break schedule is a issue in there... Management will poke you when you exists your break

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Structured Work Environment Health and Safety Measures: In response to the COVID-19 pandemic, the company implemented a work-from-home policy for employees who were affected or at risk Timely Salary Payments Transportation Facilities

Dislikes

During my tenure at Genpact, I encountered several challenges that impacted my overall work experience. While the company had positive aspects, certain practices and conditions raised concerns: Transportation Limitations: The provision of one-sided pickup without drop-off facilities created significant logistical challenges, especially for employees working late shifts. This often left employees without a reliable way to return home safely after work. Restricted Access to Personal Devices: The policy prohibiting personal phones in the workplace limited communication opportunities and posed challenges in emergency situations, where being reachable was crucial. Food and Canteen Services: The canteen facilities were not operational during night shifts, despite clear recognition that many employees worked during those hours. This lack of support for staff working late may have affected employee morale and well-being. High-Pressure Environment: Employees frequently experienced pressure to meet cold-calling targets, sometimes receiving calls from team leaders during lunch breaks, which disrupted personal time and contributed to stress. Management Practices: There was a noticeable gap in the technical competence of some team leaders, specifically regarding essential tools such as Gmail and Microsoft Teams. This lack of knowledge hindered effective communication and operational efficiency. Inflexibility Regarding Attendance: Instances arose where genuine reasons for absence, such as road reconstruction in my area or personal illness, were not adequately understood or accepted by team leaders. This led to undue pressure to report to the office without consideration of circumstances beyond my control. Unprofessional Conduct: I experienced a lack of professional support from management during my probation period. For example, when I was severely ill and unable to attend work, I was not only asked for medical proof but was also threatened with salary deductions. After presenting the necessary documentation confirming my hospitalization, the response did not exhibit consideration for my situation. Overall, while my time at Genpact offered valuable industry exposure, these instances highlighted significant areas for improvement in employee support, management training, and overall workplace culture....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Nothing

Dislikes

There is no scope of growth here abd everyone around are just trying to replace you plus there is no job security. They can vanish you anytime abd I don’t get it why people are stuck here for 10-15 years when they don’t offer a good pay, neither there are chances of growth and now they don’t even have job security. They don’t even have courtesy to come and communicate about the reason they are firing you and doesn’t even notify 15 days or a month prior, I was notified just 3 days prior that this is my last working week....Read More

Likes

Working with Colleagues

Dislikes

There is no food and only one way cab transport facility no other benefits they won't give paid leaves which are ours to take and ask a reason for every leave and ask of medical documents for each and every day of leave taken by you and Genpact deducts the Provident fund double the amount from the employees salary I say never join here otherwise you will be stuck in here and won't get growth in the life pays us even cheaper than a labour and treat us like a labour never respects our work there is no appreciation in the Genpact and yearly increment is like 7 out of 100 I hope you understand this because it's a compliance to share confidential things right!...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

When I was in Genpact working environment is very good. All team member's were supportive. Genpact Management is always best. Also they provide the cab facilities for employees.

Dislikes

My experience was good so I don't have any thing dislike about working at Genpact.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

working at Genpact for its positive work culture, good learning and development opportunities, job security, supportive management, and a focus on work-life balance, allowing employees to gain new skills while maintaining a healthy personal life; however, some commonly cited downsides include relatively lower compensation compared to industry standards and potential slow career progression. Learning and development: Genpact is often praised for its robust training programs and commitment to employee upskilling, making it a good place for freshers to learn new skills and advance their careers. Positive work culture: Employees often mention a friendly and supportive work environment with good team collaboration....Read More

Dislikes

common dislikes about working at Genpact include: low salaries compared to industry standards,

Likes

Good work culture.. Can learn a lot of new things.. ypu can freely move from one process to another which gives us a good opportunity to learn more about many other process..

Dislikes

Salary and appraisal in this company is not really high.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like the hybrid work culture as well as shift preferences as you can choose by your own. 2 ways transportation is available . There is a lots of scope for personal growth.

Dislikes

The cafeteria has very less options. Too much traffic on the way to company.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security is ok Good work life balance that to depends on project

Dislikes

How much good project you got depends on ur luck. Salary hikes to most of candidate is in one digit only. Getting promotions is very tough one of my friend worked for 6 year but not got promotion

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing is right in Genpact. Genpact is a world’s biggest Lala company in corporate/MNC’s. Why not choice Genpact. Employee Policies: there is no policy for employees rights and favour. All policies are designed only for employer prospective. Operation and Leadership: Entire Genpact operation Senior Management and Leadership not supportive to employment. They always lying and creating demotivation. Because of it quality people’s loss hope and confidence. Work life balance and culture: There is no work life balance and company operation environment is very toxic, too much politics. If you are experienced person then Genpact is not right company for you. Appraisal and monetary benefits: Appraisal really very bad and not a single thing for employee monetary financial benefits. HR’s: HR always avoiding discussion for ongoing issues. No skip meetings. No one is taking serious your Ambar feedbacks....Read More

Dislikes

Everything worst here. Please don’t join Genpact. You will lose everything life, skills, growth.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

There is nothing to like about this company.

Dislikes

High attrition rate, poor work life balance, poor salary hikes, over the shifts work, cannot move to other projects easily and life will be stressed. Better to sell chai and samosa. Then after, Even you can make better money then average assistant manager of Genpact

Likes

There is nothing to like in this company no work-life balance, they treat you like a slave post working 13/14 hours a day they will spoil your weekend as well. There is no incentive plan above MT as they also deserve this due to working in an IC role and managing the teams as well with no direct reporting, like working as an SME without incentives. You only have the salary to survive with no motivation, no visibility of promotion, and nowadays no job security as well....Read More

Dislikes

Everything, no work-life balance, no visibility of promotion, demotivating management, no incentive plan for MT and above while they work like a slave

Likes

Working at Genpact was a truly enriching experience. It provided a great platform for learning, growth, and collaboration. The culture and opportunities at Genpact made it an exceptional journey overall, and I’m grateful for the valuable skills and relationships I gained during my time there.

Dislikes

Working at Genpact has been an enriching experience, filled with incredible opportunities, supportive leadership from my manager and AVP, and collaborative teams that made the journey unforgettable. However, my decision to move forward comes with a heavy heart and mixed emotions. While I cherish the countless emotional moments and valuable relationships I built, certain negative experiences, such as facing individuals who targeted me in ways that felt demotivating and undermined my confidence, have impacted my ability to balance personal and professional life. Despite these challenges, I deeply value my time at Genpact and the growth it has brought me, even as I step into a new chapter....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It was good experience but the thing is when you are working hard and not getting appreciated and other people do politics for you then it's really tough to work there.

Dislikes

The management is not good when you work hard and best they never appreciate those people and they appreciate only those people who follow there orders and working for them but the person who is giving his complete dedication he is not able to get any support for future and not get any support for promotion as well. That's why I am not happy when I have spend my 2 years there.

Likes

For younger generation Genpact is best organization for skill development, It used to provide graduate degree from reputed institute , I think that has been suspended now. But still through their Genome platform Genpact offers up to date courses and training which young generation can benefit.

Dislikes

Shockingly, Islamophobia is real at Genpact!!! Office politics have ruined this company's reputation. From junior colleagues to senior leadership, most the plagued by the virus of Islamophobia. Abusing name calling Muslim colleague and generalizing Islam using derogatory names are common practices at Genpact. I had to quit this company due to such toxic culture which evolved over the time. I was shocked to see manager, deep inside was filled with such hate for other community that it impacted me deeply, couple of times I confronted but every time it cost me. There is NO point escalating a complaint to seniors or HR as these people back each others- Business matters. If I have to remember Genpact on good note, I will always miss Genpact prior to the 2019 COVID era....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Overall, the company provided valuable learning opportunities the workplace culture could benefit from more inclusivity and stronger emphasis on meritocracy

Dislikes

My experience with Genpact was a mixed bag. while the organization has its strength, there are certain aspects that could use improvement. One major challenge was the lack of openness to new ideas, Even if you have innovative suggestions, there's an unspoken rule to simply follow what your boss says, which can stifle your creativity and professional growth. Additionally, there seemed to be noticeable favouritism within the team. Certain employees were given preferential treatment, creating an uneven and sometimes motivating work environment for others....Read More