Genpact Senior Customer Service Executive Reviews

Likes

Good company overall with good work life balance and job security

Dislikes

Dislike is chance of being promoted is very less and employee benefits should be more

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security is so good then everybody love Genpact everybody say that "Genpact is govt job" it true

Dislikes

Management not good all process they are harassment work culture they not provide leaves. I was seeing the Genpact management cast system and nepotism is very highly level that no one growth and promotion easily in the Genpact salaries is very bad 😞 for me I am just started my career they not good provide me salary in 2022 but this time come new joiner salary so good and best LPA

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

I am greatful to be the part of Genpact here i am learning new things, this is the only company which truly cares of their employees. Especially emphasizes and priorities for women empowerment,the work culture in Genpact is so friendly,bleaves in team work, accuracy transformation, help each other, security , privacy , respect theseare some special things what makes me to feel proud as an employee of Genpact...Read More

Dislikes

As of now i have nothing like that

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

There are large number of processes and it's an employee centric company. They have all kind of business.

Dislikes

Poor infrastructure, non ac cabs that too for one side only even basic amenities like tea coffee for employees is not available worst yearly hike in the market only 5-7% it's not worth it to join Genpact if you don't get wfh or hybrid

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Literally nothing.

Dislikes

- Improper management of new joiners. They won't give you any information about the company. You would have to figure it out yoirself. - The managers are weird and egoistic. They would take actions out of aggression and not because they want you to do better as an employee. - The safety is a joke. Transpost team emails you manager the next day if you did not press safereach after off boarding. Something could happen to you and no one would know. - You have to work 7 days just because your managers don't care about the warning signs of queue overflowing....Read More

Likes

First of all this is a MNC. So, job security is top priority, and management is good but you have to take of things by own.

Dislikes

Working hours, Break schedule is a issue in there... Management will poke you when you exists your break

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Structured Work Environment Health and Safety Measures: In response to the COVID-19 pandemic, the company implemented a work-from-home policy for employees who were affected or at risk Timely Salary Payments Transportation Facilities

Dislikes

During my tenure at Genpact, I encountered several challenges that impacted my overall work experience. While the company had positive aspects, certain practices and conditions raised concerns: Transportation Limitations: The provision of one-sided pickup without drop-off facilities created significant logistical challenges, especially for employees working late shifts. This often left employees without a reliable way to return home safely after work. Restricted Access to Personal Devices: The policy prohibiting personal phones in the workplace limited communication opportunities and posed challenges in emergency situations, where being reachable was crucial. Food and Canteen Services: The canteen facilities were not operational during night shifts, despite clear recognition that many employees worked during those hours. This lack of support for staff working late may have affected employee morale and well-being. High-Pressure Environment: Employees frequently experienced pressure to meet cold-calling targets, sometimes receiving calls from team leaders during lunch breaks, which disrupted personal time and contributed to stress. Management Practices: There was a noticeable gap in the technical competence of some team leaders, specifically regarding essential tools such as Gmail and Microsoft Teams. This lack of knowledge hindered effective communication and operational efficiency. Inflexibility Regarding Attendance: Instances arose where genuine reasons for absence, such as road reconstruction in my area or personal illness, were not adequately understood or accepted by team leaders. This led to undue pressure to report to the office without consideration of circumstances beyond my control. Unprofessional Conduct: I experienced a lack of professional support from management during my probation period. For example, when I was severely ill and unable to attend work, I was not only asked for medical proof but was also threatened with salary deductions. After presenting the necessary documentation confirming my hospitalization, the response did not exhibit consideration for my situation. Overall, while my time at Genpact offered valuable industry exposure, these instances highlighted significant areas for improvement in employee support, management training, and overall workplace culture....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Nothing

Dislikes

There is no scope of growth here abd everyone around are just trying to replace you plus there is no job security. They can vanish you anytime abd I don’t get it why people are stuck here for 10-15 years when they don’t offer a good pay, neither there are chances of growth and now they don’t even have job security. They don’t even have courtesy to come and communicate about the reason they are firing you and doesn’t even notify 15 days or a month prior, I was notified just 3 days prior that this is my last working week....Read More

Likes

nothing i can think of

Dislikes

DONT JOIN TD BANK AML PROCESS managers are worst they will take make u do extra work so much office politics shikha, shailendra singh , manoj, Nitin sethi remember their names they are the worst of the worst people in this process

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I gained some valuable experience during my time at Genpact, especially working on the transition project and being part of the KT and training sessions. It was a good learning opportunity.

Dislikes

There were a few challenges during my time at Genpact. The office culture didn’t quite align with what I was looking for, and the shift timings were a bit difficult to manage. I also prefer a hybrid setup for better work-life balance, but that wasn’t an option. Ultimately, I felt that the schedule and environment were starting to affect my health.

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

IT IS A WORST COMPANY PARTICULARLY IN HYDERBAD, GURGAON AND THE COMPANY CULTUE ITSELF, ONLY USELESS GUYS NO WHERE OTHER OUTSIDE COMPANIES THOSE SURVIVE AND YOU CAN SEE THEM IN GENPACT, SPECIALLY INDIAN MANAGEMENT IN GURUGAN, HYDERABAD AND CHENNAI TAMILIANS , NORTH INDIANS IN HYDERABAD AND PEOPLE FROM GURUGAN ARE FRAUDSTERS ,ARE BASTRDS .. GENPACT IS NOTHING BUT A FRAUD COMPANY

Dislikes

Work Details

Work timings: Flexible Timings

Likes

Mutiple openings and option of carrer but in different cities.

Dislikes

People on upper management playing politics ( especially who joined genpact from different company) and making life hell of junior staff. Making genpact godd to worse. They don't even bother about other's personal and professional life, carrer. They are ruining the image of genpact which was created by Pramod bhasin (EX CEO).

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City, International Travel.

Likes

It's a great company no dought but can have to know about employees because in last 3 month my process senior manager se to bad to her employees, if any one know about what we are faceing they will throw out of office my senior manager behavior was we bad towards there employees

Dislikes

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

In 5 years I got 0 promotion, politics and biased environment. If your manager is good then it's good in job security, no work satisfaction as most project are bpos. Overall my exp is bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

You will not be loaded with work , your job is secure

Dislikes

Salary is not enough here compared to other competitor companies, forget about promotion till 3 year no matter how hard you work person who is working before you will get promotion. Here promotion is not based on hard work but other factors like favour seniority

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Best organisation for freshers there is a lot of ways to upskill yourself management are supportive and senior or helpful. Good work culture 👍

Dislikes

Some part need to improve like transport area etc.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.