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Serco Customer Success, Service & Operations Department Reviews

based on 203 reviews
Updated 16 Dec, 2024

Overall Rating

3.8/5
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Category Ratings

3.6

Job Security

3.5

Work-Life balance

3.4

Skill development

3.3

Company culture

3.3

Work Satisfaction

3.2

Promotions/Appraisal

2.9

Salary & Benefits

Explore Reviews by Department

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4.5
 • 72 Reviews
4.8
 • 28 Reviews
4.6
 • 26 Reviews
4.1
 • 13 Reviews
Top Mentions in Serco Customer Success, Service & Operations Department Reviews

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Top Serco Interview Questions

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Q1. What's is Transportation status
View answer (1)
Q2. 2. What is BPO and Why BPO?
View answer (1)

Get interview-ready with top interview questions

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Q3. How you will handle the pressure in sales?
View answer (1)
Q4. Short and long term goal
View answer (1)
Q5. Sales Figure and How to do sales
View answer (1)
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People also ask about Serco's Customer Success, Service & Operations Department

Is Serco's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 810 employee reviews, it's clear that most employees have an average experience working at Serco's Customer Success, Service & Operations Department. Job Security holds the highest rating at 3.6, while salary & benefits is rated the lowest amongst all factors at 2.9. Read reviews about job security and salary & benefits on AmbitionBox.
Does Serco's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Serco's Customer Success, Service & Operations Department employees rate their salary and benefits at 2.9 out of 5, based on 810 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Serco's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Serco's Customer Success, Service & Operations Department, click here.
How is the work culture at Serco's Customer Success, Service & Operations Department?
Work culture at Serco's Customer Success, Service & Operations Department is rated 3.3 out of 5 by 810 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Serco's Customer Success, Service & Operations Department, click here.
How is the job security at Serco's Customer Success, Service & Operations Department?
Based on 810 reviews on AmbitionBox, Serco's Customer Success, Service & Operations Department employees rate job security at 3.6 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Serco's Customer Success, Service & Operations Department, click here.

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Gender Based Ratings at Serco Customer Success, Service & Operations Department

based on 191 reviews
4.3
Rated by 72 Women

Rated 4.3 for Work-Life Balance and 4.1 for Job Security

women
3.5
Rated by 119 Men

Rated 3.4 for Job Security and 3.3 for Company Culture

men

Working Days at Serco Customer Success, Service & Operations Department

based on 203 reviews
Monday to Friday
34%
Rotational Shift
29%
Monday to Saturday
29%
Other
8%

Work Timings at Serco Customer Success, Service & Operations Department

based on 203 reviews
Flexible timing
Strict (9am - 6pm)
Strict (9am - 5pm)
57%
5%
3%
35% employees reported other strict timings

Shift Timings at Serco Customer Success, Service & Operations Department

based on 203 reviews
Day shift
Night shift
88%
12%

Business Travel at Serco Customer Success, Service & Operations Department

based on 203 reviews
No travel
59%
Within city
35%
International travel
3%
Within country
3%
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