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Filter reviews by Serco Customer Success, Service & Operations Department Reviews
Overall Rating
based on 15
reviews
What employees say about Serco?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
33% employees reported
Flexible timing
57% employees reported
No travel
58% employees reported
View more detailed insights
Gender based rating
Rated by Women
76 reviews
Rated by Men
120 reviews
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15 reviews found for "work culture"
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asked in
Customer Service Executive interview
Q3. How you will handle the pressure in sales?
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Q5. What are the fundamentals of Workforce Management (WFM)?
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Career Advice
2w
a procurement specialist
Am I on right path?
Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks.
My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K.
With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes.
Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?
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People also ask about Serco's Customer Success, Service & Operations Department
Is Serco's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 15 employee reviews, it's clear that most employees have an average experience working at Serco's Customer Success, Service & Operations Department.
Job security holds the highest rating at 3.6, while salary is rated the lowest amongst all factors at 2.8.
Read reviews about
job security
and
salary
on AmbitionBox.
Does Serco's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Serco's Customer Success, Service & Operations Department employees rate their salary and benefits at 2.8 out of 5, based on 15 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Serco's Customer Success, Service & Operations Department salaries
here
and to read reviews specifically about salary and benefits at Serco's Customer Success, Service & Operations Department,
click here
.
How is the work culture at Serco's Customer Success, Service & Operations Department?
Work culture at Serco's Customer Success, Service & Operations Department is rated 3.4 out of 5 by 15 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Serco's Customer Success, Service & Operations Department,
click here
.
How is the job security at Serco's Customer Success, Service & Operations Department?
Based on 15 reviews on AmbitionBox, Serco's Customer Success, Service & Operations Department employees rate job security at 3.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Serco's Customer Success, Service & Operations Department. To read reviews about job security at Serco's Customer Success, Service & Operations Department,
click here
.
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|
Senior Customer Service Executive
31
salaries
|  ₹1.1 L/yr - ₹3.5 L/yr |
|
Customer Service Associate
23
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| ₹1 L/yr - ₹4 L/yr |
|
Team Lead
22
salaries
| ₹1.2 L/yr - ₹7 L/yr |
|
Customer Care Executive
21
salaries
| ₹0.9 L/yr - ₹2.6 L/yr |
|
Customer Service Executive
18
salaries
| ₹1.1 L/yr - ₹4 L/yr |
Office cab/shuttle
20 total
responses
International/On-site exposure
2 total
responses
Health insurance
11 total
responses
Office gym
6 total
responses
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