Accenture Customer Success, Service & Operations Department Reviews

Likes

Nothing at all. Wait only the washrooms!

Dislikes

Tons of things to say. First of all, no good trainings given to the new employees. All the team leaders, bosses and managers are in real hurry from day one. There is no proper introduction given about the company and also about the works/tasks we are supposed to do. The place we work is dirty, noisy and ergonomically poorly designed. Other senior employees laugh, talk, murmur while working so it gets very difficult for the new comers to work in a focused manner in a quiet environment. Hardly any breaks for food in a 8-10 hrs shift. Lastly Accenture hired me in a rotational job shift but after clearing all my interviews when I was hired I was out to work only in night shift. I also questioned them that we had an agreement that I would be working in Accenture in a rotational shift position then why are you guys assigning me only night shift!? Well they were speechless and had their backs against the wall and didn’t have any answers. Such things happen in Accenture India. I would highly recommend people to first see the workplace, the work and the timings you all are getting hired for and then if everything is fine then only join. Don’t also fall in the trap of high salary and perks promised by them. Be cautious and careful before getting hired. Thanks to the audience who reads such feedbacks from ambitionbix.com...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job Security

Dislikes

1. **Work-Life Balance**: Accenture is known for its demanding work culture, especially in client-facing roles, where long hours and travel may be required. This can affect work-life balance, particularly for employees with family or personal commitments. 2. **Pressure and Stress**: The fast-paced environment, tight deadlines, and high expectations can sometimes lead to stress and burnout. This is particularly true in certain projects or roles that require constant client interaction and project deliverables. 3. **Limited Career Progression for Some**: Some employees feel that career progression may not always be clear or transparent. While Accenture offers many opportunities for growth, the path to promotion can sometimes be slow or competitive, especially in more senior positions. 4. **Hierarchical Structure**: Accenture, like many large organizations, has a hierarchical structure that some employees find limiting. They may feel that decisions are made at higher levels without enough input from those at lower levels. 5. **Job Rotation**: While Accenture provides opportunities to work on various projects and gain diverse experiences, some employees may find the frequent changes in job roles and assignments to be disruptive or unsatisfying, as it can make it difficult to build expertise in one specific area. 6. **Focus on Billable Hours**: For employees in client-facing roles, there can be a strong emphasis on billable hours, which might create pressure to meet targets. This focus may detract from other valuable work, such as training, skill development, or personal growth. 7. **Corporate Culture and Bureaucracy**: Some employees may find Accenture’s corporate culture and internal processes to be bureaucratic or rigid. This can sometimes hinder innovation or make day-to-day work less flexible than at smaller, more agile companies. 8. **Compensation vs. Workload**: There are occasional complaints about the mismatch between the amount of work expected from employees and the compensation they receive, particularly at junior levels. Some feel that the workload doesn’t always reflect the compensation package. 9. **Frequent Travel**: Many roles at Accenture, especially in consulting, involve frequent travel. While some employees appreciate this as an opportunity to see new places, others find the travel demanding and tiring, particularly when it impacts their personal life. 10. **Standardization**: Some employees feel that the company’s standardized processes and approach can limit creativity or individual initiative, especially when working on client projects that follow a strict methodology. 11. **No Salary Increment for Several Years**: Some employees have reported not receiving a salary increase for an extended period (e.g., 3 years or more). This can lead to dissatisfaction, especially when job performance and company growth do not seem to be reflected in compensation adjustments. 12. **Extended Working Hours**: Although the standard working hours are supposed to be 9 hours, some employees report being required to work 9.5 hours, leading to frustration and a sense that the company is demanding more time without appropriate compensation or recognition for the additional hours. NEVER WORK WITH THIS COMPANY. WORST COMPANY EVER SEEN....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

As per my experience the job security is very much and it's very good when it comes to job security in Accenture.

Dislikes

Appraisal. Annual increment is very less comparing to other company.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

It allows people at all levels to work with various add ons.This burden also helps learning.

Dislikes

No WFH, no work life balance, salary increment on hold for 2 yrs, no ijp accepted, worst toxic culture

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

No likes

Dislikes

Depend upon process Promotions on paper having biasness Work and personal life balance all disturbed Only office and then come back home just to sleep On terms of increment 3-4% Many times variables goes 0% - 3% No appreciation for good work and just meetings meetings and meetings and after that many more additional work. Having expectation 200% and in return u get somewhere 5% maximum

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Only Saturday and Sundays are off and rewards points they provide.

Dislikes

Worst salary increment process even after doing great job without client/team escalations, no work life balance because of bi-weekly rotational shift. No promotion on time and worst annual bonus.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I don't think to say any good about Accenture.

Dislikes

Management and HR are not supportive. Wrost culture recently 4years. No benefits to employee only thinking business.( No promotion, no hike , no quarterly budget, no dinner party and shocking news to give tea treat from management to employee they are thinking. Think how much wrost ).

Likes

Worst company to work in

Dislikes

Toxic work culture. Too much night shift Too much work pressure Mental torture No work life balance Rude management

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.