IGT Solutions Customer Success, Service & Operations Department New Delhi Reviews

Likes

Sis not like anything.

Dislikes

I have been working here from 2017 and what they do @rina mayank senior manager from egncia she was chasing me to left the organization from last 3 months with dimple team leader of quality egencia than they both telling me will fire you. When I complain about them they fired me without any reason.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing. Nothing nothing nothing nothing

Dislikes

Everything. My Team leader was bad. Not supportive at all. Kept yelling why your AHT was low. And it felt like more than 150 employee jumping on ques and fighting like animals to get the work done so that they can increase productivity. So that our team leader does not yell at us. Where is productivity 😂😂😂. Worst work environment and worst work culture.

Likes

Salary is okay

Dislikes

Absolutely horrendous. Dubai management is Indian and toxic to the core. They have unrealistic targets. 1 person in the name of HR who is has no backbone to stand whatsoever. They treat their employees with use and throw attitude. They hire and downsize in a loop. No job security. Its an outsource company. The moment they find client reducing the volume, they will throw you out by making any excuse possible. Its 4 people running the company based on their likes and dislikes and prejudices against employees....Read More

Work Details

Work policy: depends on mood of management

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Pros Had made a good friends team and good seniors. Had learned and developed lots of skills for travel domain Nice/average campus Nice cafeteria and cost is also good There are some good recommenced process like agencia,expedia ,viking ,amex & luftansa.

Dislikes

My process united airlines was a totally a disgusting process very less salary package and there were few incentives which also been unethically eated deducted by higher mangements everytime for retention payouts and for incentives. One of the hateful process i will say Always faced low volumes and shifting strategies by management and for that they will harm the bonus payouts Another issue they give 2.25 leaves and they will deduct those leaves unnecessarily and marked lwp half day and extra very wrong thing they face low volumes instead crediting leaves they will deduct leaves and marks lwp In my 1 yr of exp i have given my outmost favourable work efforts good c-sat every month target achievement but always had seen retention bonus unethical deduction incentives deduction unnecessarily in 1 year for sure had seen financial triggers from united airlines All fake commitments by higher management but never fulfilled those commitments Next from process the cab transportation the another disgusting thing in igt no timely movement no preferable pick-ups and drops The roaster made are high level annoying thing the transport team doesnt know how to create roasters I have majorly seen that the cabs either drops so soon or else they make numerous delays...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Costly cafeteria/Washrooms always on cleaning/AC service not good/no place to sit and relax/ more work less salary/HR management worst/Not able to take leave/Not much good environment/No week off preference/ worst transport management/Salary deduction for no reason/ Overall can say better than worst but worst

Work Details

Work days: Rotational Shift

Likes

I was working as a customer service agent for Expedia under IGT Soution. The company is great, the experience and the culture is great too. The right Manager can make and break your consultant. The first Manager I was working under was a new Manager new to the trade and was working as a leader so I was growing and getting recognition. The problem arose when the new Manager I was assigned coveted a warning letter to me without even any conversation around it. That's when I resigned. Some Managers are good and they don't stay for long but then there are some who are really bad and they will twist you to resign....Read More

Dislikes

Some of the management is really manipulative and non employee centric.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Igt is good company for start your career. shift will be rotational and it’s safe zone for work in igt and good atmosphere it’s good company for earning

Dislikes

Sometime agents are not getting shift what they want and if they know about you and your friend so they will change your shift

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Work life balance

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, International Travel, Travel Within Country.