IGT Solutions Customer Success, Service & Operations Department Salaries in New Delhi (Updated 2025)

Likes

Salary is okay

Dislikes

Absolutely horrendous. Dubai management is Indian and toxic to the core. They have unrealistic targets. 1 person in the name of HR who is has no backbone to stand whatsoever. They treat their employees with use and throw attitude. They hire and downsize in a loop. No job security. Its an outsource company. The moment they find client reducing the volume, they will throw you out by making any excuse possible. Its 4 people running the company based on their likes and dislikes and prejudices against employees.

Likes

Pros Had made a good friends team and good seniors. Had learned and developed lots of skills for travel domain Nice/average campus Nice cafeteria and cost is also good There are some good recommenced process like agencia,expedia ,viking ,amex & luftansa.

Dislikes

My process united airlines was a totally a disgusting process very less salary package and there were few incentives which also been unethically eated deducted by higher mangements everytime for retention payouts and for incentives. One of the hateful process i will say Always faced low volumes and shifting strategies by management and for that they will harm the bonus payouts Another issue they give 2.25 leaves and they will deduct those leaves unnecessarily and marked lwp half day and extra very wrong thing they face low volumes instead crediting leaves they will deduct leaves and marks lwp In my 1 yr of exp i have given my outmost favourable work efforts good c-sat every month target achievement but always had seen retention bonus unethical deduction incentives deduction unnecessarily in 1 year for sure had seen financial triggers from united airlines All fake commitments by higher management but never fulfilled those commitments Next from process the cab transportation the another disgusting thing in igt no timely movement no preferable pick-ups and drops The roaster made are high level annoying thing the transport team doesnt know how to create roasters I have majorly seen that the cabs either drops so soon or else they make numerous delays

Likes

Job security

Dislikes

Costly cafeteria/Washrooms always on cleaning/AC service not good/no place to sit and relax/ more work less salary/HR management worst/Not able to take leave/Not much good environment/No week off preference/ worst transport management/Salary deduction for no reason/ Overall can say better than worst but worst

Likes

If you’re good at what you do and have good approach to with your manager. You will get the desired promotions

Dislikes

Compensation is not at par with industry standards Complacent behaviour among departments Promotions are delayed due to budgetary constraints. Appraisals are sub par from the past 2 years Lot of penalties imposed by clients which eventually affects their balance sheet and eventually. Appraisals are impacted. All of this depends on the project you are. Maybe this was my experience, yours can be a positive one.

Likes

Noting

Dislikes

...ire others. it was so toxic that i left the company without serving the notice. and paid one month salary to get the experience letter.