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Fusion CX
Comparebased on 1.5k Reviews
Filter reviews by Fusion CX Senior Executive Reviews
Rating distribution
Category Ratings
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Work-life balance
Company culture
Work satisfaction
Salary
Skill development
What employees say about Fusion CX?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Saturday
40% employees reported
Flexible timing
57% employees reported
No travel
86% employees reported
View more detailed insights
Gender based rating
Rated by Women
2 reviews
Rated by Men
6 reviews
Jobseekers also viewed
8 reviews found
Senior Executive in Kolkata
Full Time
Operations, Maintenance & Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security, balanced work pressure
- Job security - Good
- Promotions - Good
Dislikes
Less salary appraisal,
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Executive in Mohali
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work job ever seen in my life salary was too less
Dislikes
Nop
- Salary - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Executive (working remotely)
Full Time
General Insurance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work from home
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
salary very low
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Senior Executive in Kolkata
CSA Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
- Job security - Good
Dislikes
There are so many things
- Salary - Poor
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Executive in Greater Noida
Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very very insecure and not willing to release salary and management is also very very disgusting
Dislikes
HR department and overall management
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Poor
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Senior Executive in Chandigarh
Inbound Process Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
senior's support
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Nothing to dislike
Work Details
The job is quite interesting i struggle a bit in the beginning but after that i learn many thing from my seniors and colleagues how to handle customers and i also build my skills and also learns how to work with a team
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Senior Executive
Sec 67 chandigarh Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Its my first job in carrier i have learn many experience of lving life
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No
Work Details
Good work
Work timings: Strict Timings
Work related travel: This is a desk job.
Senior Executive in Kolkata
Full Time
Operations Department
Overall Rating
Similar Designation Reviews
Deputy Manager in Howrah
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It's a good company to work with where people gets skill development training which helps us to achieve the goals.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No Comment
Work Details
Work days: Monday to Saturday (Flexible Timings)
Senior Associate in Durgapur
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work environment is good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
nothing to be honest
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Process Associate in Noida
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Every thing
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing is bad
Work Details
Work days: Monday to Friday (Strict Timings)
Deputy Manager in Noida
Full Time
BPO Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Not much
Dislikes
Culture; salary; work life balance
- Salary - Poor
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Employer’s Response
Thank you for sharing your feedback. We're committed to creating a fair and supportive workplace. We acknowledge your concerns about culture, salary, and work-life balance. Your insights are valuable for our continuous improvement.
Senior Associate in Kolkata
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good place to work as I was having regular shift and fixed off.
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No increment in salary Part.
- Promotions - Poor
Process Associate in Kolkata
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
A good start in life. You should really go if you are new in the job sector.
Dislikes
There is no salary or job security for experienced people.
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Deputy Manager in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
On time salary
- Salary - Good
- Skill development - Excellent
- Company culture - Good
Dislikes
High work pressure
- Job security - Bad
- Work-life balance - Poor
Work Details
Work days: Alternate Saturday off (Flexible Timings)
Work related travel: This job involves International Travel, Travel Within City, Travel Within Country.
Process Associate in Kolkata
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture Team Work
- Skill development - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Management Infra Hr
Deputy Manager in Kalyani
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good work atmosphere and huge opertunity to get the career success
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Process Associate in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Worst service worst worst
Dislikes
Worst worst worst worst
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Other Fusion CX Reviews
International Customer Service Representative in Kolkata
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is nothing to like, especially the management of Syed Shirin Saah, she is such a bayas lady, full park circuse situated in the office in the international process, people don't know how to talk, how to respect, so many bad language used by TL and manager
Dislikes
Nothing to say good, the management stick a chiwngum with my hair, and she blackmailed my that to not to say it to anyone, or else it would be a life threat for me.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
nothing is good except salary that too isnt as per industry standard
Dislikes
Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. shewill treat you as your servant and not as an employee. you will not be given the basic respect you deserve as a human being. you will be humiated infront of your entire team members/ clients that too in daily basis even when you are not at fault....Read More
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Csa Analyst in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average.
- Job security - Excellent
Dislikes
In Fusion BPO, there are so many process. I've worked for one process & now I'm writing about this process. I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some aremore than worst. Some TL's behaviour is not good. They didn't want to take you leave as per your need. Now coming to the office timing. Office timing was 10-7pm. They wanted you to be in the office at sharp 10 am. But in case of logout they will not let you logout in sharp 7pm, they dragged the time to 8-8.30 pm. For that max people faces issues in transportation while going to home....Read More
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Associate in Kolkata
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
Dislikes
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Customer Support Associate in Durgapur
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers. From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive. The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems. I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing for now
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Quality Analyst in Kolkata
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The manager is supportive. No too much pressure.
- Work-life balance - Good
Dislikes
1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.
- Salary - Poor
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Team Leader in Howrah
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Salary issues you will not get as much as your work There is no work life balance you need to work on off days as well There is no leave Ac off on running process shift end at 7 ac off at 6 No one care for you or agent
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
HR Executive in Howrah
Full Time
Recruitment & Talent Acquisition Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Team Lead Operations in Howrah
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Lead Operations in Howrah
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There's nothing to dislike here
Work Details
Work days: Monday to Friday (Strict Timings)
Senior Executive Jobs at Fusion CX
- HQ - Ohio, United States, United States (USA)
- Internet
- 1k-5k Employees (India)
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Fusion CX Reviews by Designations
- Fusion CX Customer Care Executive Reviews
- Fusion CX Customer Service Associate Reviews
- Fusion CX Quality Analyst Reviews
- Fusion CX Cce Executive Reviews
- Fusion CX Customer Service Executive Reviews
- Fusion CX Team Lead Reviews
- Show more
- Fusion CX Customer Support Executive Reviews
- Fusion CX Agent Reviews
- Fusion CX Customer Care Associate Reviews
- Fusion CX Customer Support Associate Reviews
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 8 Fusion CX reviews submitted by Fusion CX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Fusion CX is the right company for you. 40% of employees reported the ...working days at Fusion CX as Monday to Saturday. 57% employees reported the work timings at Fusion CX as Flexible timing. Read more- Home >
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