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Fusion CX
based on 1.4k Reviews
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Full Time
Business Intelligence & Analytics Department
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You can learn skills even if you don't know they will help you to grow
No salary satisfaction No work life balance No job security.. lay off can happen any time Overall the cons are more in number
Work policy: 3 days/week from office
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Top trending discussions
Full Time
Operations Department
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Nothing
1) management doesn't care about you and your personal life 2) senior only care about there salary and there benefit 3) there was no leave and off 4) work pressure and if you say you are handling more that your that they will not listen and ask only justification 5) lot of loops holas are there that they use for there benefit 6) they guve this link to exist agent to give 5star for this company and sit beside them for all the rating so if you are looking at any 5 they are getting lot of pay or using loophole for extra money form office or ask to give 5 star 7) salary will not increase on time if you asked hr for it they will ask to site head site head will say to leave the office, 8) l and d team will come to you to know your problem if you say less salary they will not do anything and say why didn't you mail for this ,...Read More
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Operations Department
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Nothing, Management don't even care about there employee.
Nothing to like about it. They don't pay you on time and not even take responsibility to give response. No job security, imagine you wake up and see the email that you are fired . If you are joining definately can imagine one morning like this.
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Data Science & Machine Learning Department
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Not a very good company
Work culture, payroll management
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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It's a good company to work with where people gets skill development training which helps us to achieve the goals.
No Comment
Work days: Monday to Saturday (Flexible Timings)
Full Time
Operations Department
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On time salary, other facilities at festivals, helpfull seniors, Good management
Nothing
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Work environment is good
nothing to be honest
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Department
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Good work culture. Great environment..
Need to look into the salary and appraisal part as well.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Office Culture and Environment
Fake hope and promises set
Full Time
Voice / Blended Department
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Good
No opportunity in fusion
Work days: Alternate Saturday off (Flexible Timings)
Work related travel: This is a desk job.
Full Time
BPO Department
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Not much
Culture; salary; work life balance
Employer’s Response
Thank you for sharing your feedback. We're committed to creating a fair and supportive workplace. We acknowledge your concerns about culture, salary, and work-life balance. Your insights are valuable for our continuous improvement.
Full Time
Customer Success Department
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If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers. From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive. The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems. I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
Nothing for now
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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The manager is supportive. No too much pressure.
1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Nothing
Salary issues you will not get as much as your work There is no work life balance you need to work on off days as well There is no leave Ac off on running process shift end at 7 ac off at 6 No one care for you or agent
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Recruitment & Talent Acquisition Department
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Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.
Nothing
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Department
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I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.
Nothing
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
Overall Rating
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Skill Development
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A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
There's nothing to dislike here
Work days: Monday to Friday (Strict Timings)
Full Time
Operations Support Department
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Fusion is a good company.The work environment is good,all are very supportive,team leader,manager.It is very supportive company in regarding of all the things. I like working in this company
Nothing
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Working on the Fusion was my best decision which I had taken in my life. At the time of imterview I was quite nervous as used to be. But after reaching to the Fusion and after absorbing the friendly atmosphere and helpful culture, I was quite impressed and till It's going to be 6th month still I'm working here and it's still going on counting. And really I'm loving it. It has the growing and have the better opportunity here to grow up your skill, your personality development and your communication power. You'll learn to handle the different atmosphere in the ethical situation and much more you'll enjoy to work here...Read More
I don't think so which I didn't like something. Disliking will be I think for those who will ignore or miss the opportunity to work here.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Back Office Department
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A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
Sudden process rampdowns or relocations in the workplace can be challenging because they disrupt established routines, create uncertainty about roles, and can lead to added stress or anxiety. Employees often feel unsettled by abrupt changes, especially if there is little transparency or communication from management about the reasons and future implications. Which is common for every organisation not only this....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
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