Teleperformance Support Analyst Interview Questions and Answers

Q1. Self introduction
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Q2. Experience discussion
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Q1. Experience discussion
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Q2. Communication checking
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Q3. Discussion about my last work how, I was helping the customers
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Q1. Basic communication test
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Q1. About windows server, adds, dhcp, dns
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Versant test for communication

They will give some topic and we have to discuss with the other candidates.

Easy assignment.. It was just around one hour...

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I excel at problem-solving and communication

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM software and ticketing systems
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Q2. Why should hire you?
Ans. 
I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing excellent service

• I am a quick learner and can adapt to new situations easily

• I have received positive feedback from previous employers for my communication skills and professionalism
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Q1. Basic computer knowledge
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Q2. General hardware and software
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and CompTIA A+

• Previous experience in managing a team of support tech
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Q2. Where do you stay
Ans. 
I currently stay in a rented apartment in downtown area.
• I stay in a rented apartment

• Located in downtown area

• Close to public transportation

• Nearby grocery stores and restaurants
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Q1. Tel about ur self
Ans. 
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Tel aboutfamily
Ans. 
Family is a group of people related by blood, marriage, or adoption who support and care for each other.
• Family provides emotional support and love.

• Family members share common values and traditions.

• Family can include parents, siblings, grandparents, aunts, uncles, and cousins.

• Family dynamics can vary greatly depending on cultural norms and individual relationships.
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Q1. Why do you want to work at this company
Ans. Make the role great fit for me and I love customer support
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Q2. Why do you want this job
Ans. I saw the social media I have always loved how you have people in different departments interact users
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Q3. What are you greatest strength
Ans. Working hard work and where everything is new and consanlty growing
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Q4. Why should hiring you
Ans. This company famous for India greatest think
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Q5. What are you leaving current job
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Q6. What is ur current salary
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Q7. How do u like one
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Q8. What intrested mean
Ans. 
Interest means something that arouses curiosity or concern.
• Interest can refer to a topic or subject that someone finds fascinating or engaging.

• It can also refer to the feeling of wanting to know more about something.

• In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.

• Showing genuine interest in helping customers can improve customer satisfaction and loyal
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Q9. How explain company
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Q10. What Experience
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Q1. What can you expect an interview with tcs
Ans. I think asked interview question soft skills communications experience strength weakness how handling challenging situations
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Q2. Behaviour interview questions
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Q3. Tell me about time you faced a challenging situation at work how to handling
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Q4. Different types of interview
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Q5. Technical and behavioral
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Q6. Hr interview questions
Ans. Hobbies experience family background weakness strength
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Q7. Asking skills u
Ans. Post graduate diploma in computer application s
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I don't know this coding test because I have completed my studies b.com computers

I don't know because I have studied commerce

Group discussion is mean important

I don't know coding test

Q1. Why Experience job
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Q2. What Weakness u
Ans. Easy attracted people and trust everyone
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Q1. Skills experience
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Q2. Strength asked u
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Q3. Family also working hard
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I don't know assignment

No this answer because I have complete my graduation b.com

Q1. Normal introduction
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Q2. Career Objectives and experience
Ans. 
My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Q1. What do you see on the tree and explain it
Ans. 
I see a tree with green leaves, brown trunk, and branches extending outward.
• Green leaves

• Brown trunk

• Branches extending outward
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Q2. More on situational
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Q1. What is ur strength
Ans. 
My strength lies in my ability to troubleshoot complex technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills to work with cross-functional teams

• Ability to prioritize and manage multiple tasks simultaneously

• Experience in analyzing logs and identifying root causes
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Q2. What is your weakness
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Lots of mock call and situational questions

Q1. Why you are looking for a new job now?
Ans. 
Seeking new challenges and growth opportunities in a supportive environment.
• Looking to expand my skill set and knowledge in a new role

• Interested in working with a different team or company culture

• Seeking better work-life balance or career advancement

• Want to contribute to a company that aligns with my values and goals
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Q2. Why you become interested in our company?
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Q1. What is SOLID principle
Ans. 
SOLID is a set of principles for designing software that promotes maintainability, extensibility, and reusability.
• S - Single Responsibility Principle: A class should have only one reason to change.

• O - Open-Closed Principle: Software entities should be open for extension but closed for modification.

• L - Liskov Substitution Principle: Subtypes must be substitutable for their base types.

• I - Interface Segregation Principle:...read more
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Q2. Use of joins in sql
Ans. 
Joins in SQL are used to combine rows from two or more tables based on a related column between them.
• Joins are used to retrieve data from multiple tables in a single query

• Common types of joins include inner join, left join, right join, and full outer join

• Joins are performed using the JOIN keyword and specifying the related columns

• Joins can be used to fetch data based on matching values or non-matching values between ta
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Q1. Explain current project and role
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