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Infosys BPM Support Analyst Interview Questions and Answers

Updated 8 Jan 2022

Infosys BPM Support Analyst Interview Experiences

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Experience discussion
Round 2 - One-on-one 

(3 Questions)

  • Q1. Experience discussion
  • Q2. Communication checking
  • Q3. Discussion about my last work how, I was helping the customers

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't loose hope and faith
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you want to join Teleperformance?
  • Ans. 

    I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.

    • Teleperformance has a strong reputation for providing excellent customer service

    • I am impressed by the company's commitment to employee training and development

    • I believe that working at Teleperformance will provide me with opportunities for career growth and advancement

  • Answered by AI
  • Q2. Memorable day of your life?
Round 2 - HR 

(1 Question)

  • Q1. How soon you can join?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic communication test
Round 2 - One-on-one 

(1 Question)

  • Q1. About windows server, adds, dhcp, dns
Round 3 - Assignment 

Versant test for communication

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Campus Placement

Round 1 - Group Discussion 

They will give some topic and we have to discuss with the other candidates.

Round 2 - Assignment 

Easy assignment.. It was just around one hour...

Round 3 - Assignment 

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Round 4 - One-on-one 

(2 Questions)

  • Q1. Tell me about ur self
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • I have over 3 years of experience in customer service roles

    • I excel at problem-solving and communication

    • I am skilled in handling difficult customers and resolving conflicts

    • I am proficient in using CRM software and ticketing systems

  • Answered by AI
  • Q2. Why should hire you?
  • Ans. 

    I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.

    • I have X years of experience in customer support roles

    • I am highly skilled in resolving customer issues and providing excellent service

    • I am a quick learner and can adapt to new situations easily

    • I have received positive feedback from previous employers for my communication skills and professionalism

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basic computer knowledge
  • Q2. General hardware and software
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Certified in ITIL and CompTIA A+

    • Previous experience in managing a team of support tech

  • Answered by AI
  • Q2. Where do you stay
  • Ans. 

    I currently stay in a rented apartment in downtown area.

    • I stay in a rented apartment

    • Located in downtown area

    • Close to public transportation

    • Nearby grocery stores and restaurants

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Lucid interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Normal introduction
  • Q2. Career Objectives and experience
  • Ans. 

    My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.

    • Experienced in handling customer inquiries and resolving issues efficiently

    • Strong communication skills to effectively interact with customers and team members

    • Goal-oriented mindset to achieve targets and exceed expectations

    • Seeking opportunities for professional growth and developm

  • Answered by AI
  • Q3. Qualifications and problem solving
  • Q4. Manager round and skill questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very professional and confident for the interview
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What do you see on the tree and explain it
  • Ans. 

    I see a tree with green leaves, brown trunk, and branches extending outward.

    • Green leaves

    • Brown trunk

    • Branches extending outward

  • Answered by AI
  • Q2. More on situational
Round 2 - Technical 

(2 Questions)

  • Q1. What is ur strength
  • Ans. 

    My strength lies in my ability to troubleshoot complex technical issues efficiently and effectively.

    • Strong problem-solving skills

    • Excellent communication skills to work with cross-functional teams

    • Ability to prioritize and manage multiple tasks simultaneously

    • Experience in analyzing logs and identifying root causes

  • Answered by AI
  • Q2. What is your weakness
Round 3 - Aptitude Test 

Lots of mock call and situational questions

Interview Preparation Tips

Interview preparation tips for other job seekers - its okay for beginners
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company

Round 1 - Technical 

(2 Questions)

  • Q1. What is SOLID principle
  • Ans. 

    SOLID is a set of principles for designing software that promotes maintainability, extensibility, and reusability.

    • S - Single Responsibility Principle: A class should have only one reason to change.

    • O - Open-Closed Principle: Software entities should be open for extension but closed for modification.

    • L - Liskov Substitution Principle: Subtypes must be substitutable for their base types.

    • I - Interface Segregation Principle:...

  • Answered by AI
  • Q2. Use of joins in sql
  • Ans. 

    Joins in SQL are used to combine rows from two or more tables based on a related column between them.

    • Joins are used to retrieve data from multiple tables in a single query

    • Common types of joins include inner join, left join, right join, and full outer join

    • Joins are performed using the JOIN keyword and specifying the related columns

    • Joins can be used to fetch data based on matching values or non-matching values between ta

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain current project and role

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Introduce yourself?

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Infosys BPM Support Analyst Reviews and Ratings

based on 2 reviews

3.2/5

Rating in categories

4.2

Skill development

3.2

Work-life balance

1.2

Salary

3.4

Job security

4.2

Company culture

2.6

Promotions

2.4

Work satisfaction

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