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Sutherland Global Services
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Sutherland Global Services Interview Questions, Process, and Tips
Top Sutherland Global Services Interview Questions and Answers
- Q1. Your preferred game and how to play itasked in Customer Service Associate interview
- Q2. How to find issues in Ram related to trouble shootingasked in Customer Service Executive interview
- Q3. What is your typing speed, measured in words per minute, during typing tests?asked in Associate interview
Sutherland Global Services Interview Experiences
623 interviews found
Non Voice Customer Service Associate Interview Questions & Answers
Eega Amar Kumar
posted on 14 Sep 2023
I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.
(6 Questions)
- Q1. What is your favourite food?
- Ans.
My favorite food is sushi.
I love the freshness and variety of flavors in sushi.
I enjoy trying different types of sushi rolls and sashimi.
Some of my favorite sushi restaurants include Sushi Samba and Nobu.
- Q2. What is your role model?
- Q3. You know about social media?
- Ans.
Yes, I am familiar with social media platforms and their usage.
I am proficient in using popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.
I understand the importance of social media in customer service and how to effectively engage with customers through these channels.
I am aware of social media etiquette and best practices for responding to customer inquiries and feedback.
I have experie...
- Q4. Explain about your native place?
- Q5. Explain about your self?
- Q6. What is Bpo and non voice
- Ans.
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.
BPO involves outsourcing business processes to third-party service providers
Non voice customer service involves providing support through chat, email, or other written communication chann...
This is totally based on communication
(4 Questions)
- Q1. What is Amazon?
- Ans.
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded by Jeff Bezos in 1994
Started as an online bookstore, now sells a wide range of products
Offers services like Amazon Prime, Amazon Web Services, and Amazon Music
Known for its fast delivery and customer service
- Q2. What is social media?
- Ans.
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share text, photos, videos, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marke...
- Q3. Tell me about your long term goal and short term goal?
- Q4. What is bpo and non voice
- Ans.
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.
BPO involves outsourcing business processes to third-party service providers
Non voice customer service involves providing support through chat, email, or other written communication chann...
Itโs totally based on communication
Interview Preparation Tips
Skills evaluated in this interview
Non Voice Customer Service Associate Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.
(9 Questions)
- Q1. Myself and experience in english
- Q2. Selected for the peocess
- Q3. Last drawn salary why you are not another process
- Q4. Why you left last job
- Q5. Rate ur english 1 to 10 numbers
- Q6. Introduce yourself as a employee
- Q7. Season topic talk for two minutes
- Q8. How is good english
- Q9. Your favourite place on this topic
Interview Preparation Tips
Executive Interview Questions asked at other Companies
Selected
Self introduction
Next assessment if select in first round
Versant round..consists of voice test, typing, mail writing
(1 Question)
- Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
Top Sutherland Global Services Customer Service Associate Interview Questions and Answers
Customer Service Associate Interview Questions asked at other Companies
bhagya sri
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
(4 Questions)
- Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
- Q2. Tell me something about yourself
- Q3. Tell me about your college days
- Q4. Tell me about ur best friend
Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear
Interview Preparation Tips
- coomunication for confidence
- prepare about your college days
- learn about your best friend
Top Sutherland Global Services Customer Service Executive Interview Questions and Answers
Customer Service Executive Interview Questions asked at other Companies
Sutherland Global Services interview questions for popular designations
Selected
(5 Questions)
- Q1. Database Management system SQL and PlSQL
- Q2. C Language and C++ Language And Data base Management system SQL and PlSQL and Java
- Q3. Database Management system
- Q4. Sql ad PlSQL Mango Data For Loop and While loop
- Q5. C language andC ++ Language and Java
Interview Preparation Tips
IT Manager Interview Questions asked at other Companies
Get interview-ready with Top Sutherland Global Services Interview Questions
Non Voice Customer Service Executive Interview Questions & Answers
Uma Unnikrishnan
posted on 19 Nov 2024
Selected
I applied via AmbitionBox and was interviewed in Oct 2024. There were 4 interview rounds.
Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.
Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.
A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.
Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.
Interview Preparation Tips
LinkedIn Groups can be a valuable resource for job seekers. There are groups for almost every type of job seeker, from general job search groups to specialized career change and remote work groups.
Be prepared for anything, act kindly to everyone, and send follow-up emails.
Non Voice Customer Service Executive Interview Questions asked at other Companies
Jobs at Sutherland Global Services
Balaji Chowdary
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.
(1 Question)
- Q1. Can you provide your self-introduction?
- Ans.
Experienced professional with a background in marketing and project management.
Over 5 years of experience in marketing and project management
Strong communication and organizational skills
Proven track record of successfully leading cross-functional teams
Proficient in data analysis and strategic planning
Questions related to customer service.
(1 Question)
- Q1. What is your typing speed, measured in words per minute, during typing tests?
- Ans.
My typing speed is 80 words per minute during typing tests.
My typing speed is 80 words per minute.
I have consistently maintained this speed during typing tests.
I have practiced regularly to improve my typing speed.
Associate Interview Questions asked at other Companies
Sam Nithu
(2 Questions)
- Q1. How will you handle the frustrated customer
- Ans.
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with their frustration and show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer
- Q2. Write a email to manager for customer asking to talk with the manager?
- Ans.
Email requesting customer to speak with manager
Address the email to the manager
Explain the reason for the customer's request to speak with the manager
Offer availability for the manager to speak with the customer
Provide contact information for the manager
Thank the customer for their understanding
Top Sutherland Global Services Customer Service Executive Interview Questions and Answers
Customer Service Executive Interview Questions asked at other Companies
Abhilash Bannu
(2 Questions)
- Q1. Nothing happened
- Q2. Nothing happened...They were just playing around
(2 Questions)
- Q1. No. I'm not doing that
- Q2. Cause there are no questions
Interview Preparation Tips
Executive Interview Questions asked at other Companies
(2 Questions)
- Q1. You will make it , it's easy
- Q2. Just don't sleep in the middle of the interview
Senior Executive Operations Interview Questions asked at other Companies
Jenifer
Selected
(1 Question)
- Q1. Tell me about yourself.
Why should we choose this company?
(1 Question)
- Q1. General questions.
Typing Test and Email writing
Interview Preparation Tips
Senior Customer Support Executive Interview Questions asked at other Companies
What people are saying about Sutherland Global Services
Sutherland Global Services Interview FAQs
The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.
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Sutherland Global Services Interviews By Designations
- Sutherland Global Services Customer Service Associate Interview Questions
- Sutherland Global Services Associate Interview Questions
- Sutherland Global Services Customer Service Executive Interview Questions
- Sutherland Global Services Senior Associate Interview Questions
- Sutherland Global Services Non Voice Process Associate Interview Questions
- Sutherland Global Services Customer Care Executive Interview Questions
- Sutherland Global Services Non Voice Customer Care Executive Interview Questions
- Sutherland Global Services Voice Process Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Associate Interview Questions
- Customer Service Associate Interview Questions
- Customer Service Executive Interview Questions
- Non Voice Process Associate Interview Questions
- Senior Associate Interview Questions
- Customer Care Executive Interview Questions
- Non Voice Customer Care Executive Interview Questions
- Voice Process Executive Interview Questions
- Show more
Sutherland Global Services Interview Process
based on 568 interviews
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Sutherland Global Services Reviews and Ratings
based on 7k reviews
Rating in categories
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Associate
2.3k
salaries
|  โน0 L/yr - โน0 L/yr |
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Senior Associate
1.8k
salaries
| โน0 L/yr - โน0 L/yr |
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Customer Service Associate
1.6k
salaries
| โน0 L/yr - โน0 L/yr |
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Associate Manager
1k
salaries
| โน0 L/yr - โน0 L/yr |
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Customer Service Executive
666
salaries
| โน0 L/yr - โน0 L/yr |
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