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Sutherland Global Services
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posted on 14 Sep 2023
I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.
My favorite food is sushi.
I love the freshness and variety of flavors in sushi.
I enjoy trying different types of sushi rolls and sashimi.
Some of my favorite sushi restaurants include Sushi Samba and Nobu.
Yes, I am familiar with social media platforms and their usage.
I am proficient in using popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.
I understand the importance of social media in customer service and how to effectively engage with customers through these channels.
I am aware of social media etiquette and best practices for responding to customer inquiries and feedback.
I have experie...
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.
BPO involves outsourcing business processes to third-party service providers
Non voice customer service involves providing support through chat, email, or other written communication chann...
This is totally based on communication
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded by Jeff Bezos in 1994
Started as an online bookstore, now sells a wide range of products
Offers services like Amazon Prime, Amazon Web Services, and Amazon Music
Known for its fast delivery and customer service
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share text, photos, videos, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marke...
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.
BPO involves outsourcing business processes to third-party service providers
Non voice customer service involves providing support through chat, email, or other written communication chann...
Itโs totally based on communication
I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.
Self introduction
Next assessment if select in first round
Versant round..consists of voice test, typing, mail writing
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear
Sutherland Global Services interview questions for popular designations
Get interview-ready with Top Sutherland Global Services Interview Questions
posted on 19 Nov 2024
I applied via AmbitionBox and was interviewed in Oct 2024. There were 4 interview rounds.
Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.
Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.
A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.
Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.
I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.
Experienced professional with a background in marketing and project management.
Over 5 years of experience in marketing and project management
Strong communication and organizational skills
Proven track record of successfully leading cross-functional teams
Proficient in data analysis and strategic planning
Questions related to customer service.
My typing speed is 80 words per minute during typing tests.
My typing speed is 80 words per minute.
I have consistently maintained this speed during typing tests.
I have practiced regularly to improve my typing speed.
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with their frustration and show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer
Email requesting customer to speak with manager
Address the email to the manager
Explain the reason for the customer's request to speak with the manager
Offer availability for the manager to speak with the customer
Provide contact information for the manager
Thank the customer for their understanding
Why should we choose this company?
Typing Test and Email writing
What people are saying about Sutherland Global Services
The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 568 interviews
Interview experience
based on 7k reviews
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