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Sutherland Global Services
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Sutherland Global Services Non Voice Customer Service Associate Interview Questions, Process, and Tips
Top Sutherland Global Services Non Voice Customer Service Associate Interview Questions and Answers
- Q1. What is Bpo and non voice
- Q2. What is social media?
- Q3. What is your favourite food?
Sutherland Global Services Non Voice Customer Service Associate Interview Experiences
2 interviews found
Non Voice Customer Service Associate Interview Questions & Answers
Eega Amar Kumar
posted on 14 Sep 2023
I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.
(6 Questions)
- Q1. What is your favourite food?
- Ans.
My favorite food is sushi.
I love the freshness and variety of flavors in sushi.
I enjoy trying different types of sushi rolls and sashimi.
Some of my favorite sushi restaurants include Sushi Samba and Nobu.
- Q2. What is your role model?
- Q3. You know about social media?
- Ans.
Yes, I am familiar with social media platforms and their usage.
I am proficient in using popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.
I understand the importance of social media in customer service and how to effectively engage with customers through these channels.
I am aware of social media etiquette and best practices for responding to customer inquiries and feedback.
I have experie...
- Q4. Explain about your native place?
- Q5. Explain about your self?
- Q6. What is Bpo and non voice
- Ans.
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.
BPO involves outsourcing business processes to third-party service providers
Non voice customer service involves providing support through chat, email, or other written communication chann...
This is totally based on communication
(4 Questions)
- Q1. What is Amazon?
- Ans.
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded by Jeff Bezos in 1994
Started as an online bookstore, now sells a wide range of products
Offers services like Amazon Prime, Amazon Web Services, and Amazon Music
Known for its fast delivery and customer service
- Q2. What is social media?
- Ans.
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share text, photos, videos, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marke...
- Q3. Tell me about your long term goal and short term goal?
- Q4. What is bpo and non voice
- Ans.
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.
BPO involves outsourcing business processes to third-party service providers
Non voice customer service involves providing support through chat, email, or other written communication chann...
It’s totally based on communication
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via Job Portal and was interviewed in Aug 2023. There were 3 interview rounds.
Self introduction general topics
(1 Question)
- Q1. Self introduction general topics online shopping e commerce
Interview Preparation Tips
What people are saying about Sutherland Global Services
Interview questions from similar companies
Non Voice Customer Service Associate Interview Questions & Answers
Optum Global Solutions
Anonymous
posted on 6 Aug 2023
I applied via Walk-in and was interviewed in Jul 2023. There were 3 interview rounds.
Easy way to assesment and if you persons more skills
(1 Question)
- Q1. Only recruiter as interview round for single round so if possible
Interview Preparation Tips
- Ms word
- Ms excel
I applied via Campus Placement and was interviewed in Mar 2024. There was 1 interview round.
(5 Questions)
- Q1. What is meschina learning
- Ans.
Meschina learning is a type of machine learning algorithm that focuses on predicting outcomes based on historical data.
Meschina learning uses historical data to make predictions about future outcomes.
It is a subset of machine learning that focuses on pattern recognition and predictive modeling.
Examples include regression analysis, decision trees, and neural networks.
- Q2. What is artificial intelligence
- Ans.
Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.
AI involves the development of algorithms that can perform tasks that typically require human intelligence, such as visual perception, speech recognition, decision-making, and language translation.
Machine learning is a subset of AI that allows machines to learn from data and improve their performance over ...
- Q3. Why are you choices bpo
- Ans.
I chose BPO because of the opportunities for growth, the dynamic work environment, and the chance to develop my communication skills.
Opportunities for career advancement
Dynamic work environment
Chance to improve communication skills
- Q4. What is fear in your clg life
- Ans.
Fear in my college life was the pressure to perform well in exams and assignments.
Fear of failing exams and assignments
Fear of not meeting expectations of teachers and parents
Fear of not getting a good job after graduation
- Q5. While your work in BPO, And you will get a job in IT. Which role you choose
- Ans.
I don’t want to change my company because I don’t have much knowledge on IT sector. But in BPO there is so many things to like 1. Interaction 2. Communication and after these I like to work in BPO
Interview Preparation Tips
Network is equally important;
Actively connect with the professionals in your field
Finally Organised by track your application follow-up with thanks note, reinforcing your intrest And professionalism
Skills evaluated in this interview
Non Voice Process Associate Interview Questions & Answers
NTT Data
Idiotic Minder
posted on 14 Jul 2024
(1 Question)
- Q1. Self intro about yourself
(2 Questions)
- Q1. Self intro about yourself
- Q2. Why did you choose this field
I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.
(3 Questions)
- Q1. First of hr asked about myself.
- Q2. Then she asked about previous company. Why i left that company? When i left that company?That's all was the questions.
- Q3. Why did get interest for this job?
Interview Preparation Tips
Non Voice Customer Service Associate Interview Questions & Answers
Optum Global Solutions
Anonymous
posted on 6 Aug 2023
I applied via Walk-in and was interviewed in Jul 2023. There were 3 interview rounds.
Easy way to assesment and if you persons more skills
(1 Question)
- Q1. Only recruiter as interview round for single round so if possible
Interview Preparation Tips
- Ms word
- Ms excel
Non Voice Process Associate Interview Questions & Answers
GlobalLogic
Anonymous
posted on 31 Jan 2024
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Why should we hire you
I applied via Naukri.com and was interviewed in Jul 2023. There were 2 interview rounds.
(9 Questions)
- Q1. About my profile and about my falimy
- Q2. After this you can tell about company
- Q3. And salary packages and working swift with the company
- Q4. And training period of tha company
- Q5. When tha we know obout tha company and we can get knowledge in company
- Q6. Iam can move to next posting
- Q7. I will join a company immediately when you cal by company
- Q8. Ok thank you sir its over
- Q9. I will join in your company when you cal next day
An exam used to determine an individual's skill or propensity to succeed in a given activity
Interview Preparation Tips
- My internship
- Auditor office
- GST AND IGST
- Stock Audit
- Internal Audit
- Payment Voucher
- ITR FILING
- Petty Cash
- TALLY
- MS Office
- Excel
(2 Questions)
- Q1. Introduce your self
- Q2. Talk on Social media
Normal questions of appititude
Interview Preparation Tips
Sutherland Global Services Interview FAQs
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Sutherland Global Services Interviews By Designations
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Sutherland Global Services Non Voice Customer Service Associate Interview Process
based on 3 interviews
Interview experience
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Sutherland Global Services Non Voice Customer Service Associate Reviews and Ratings
based on 4 reviews
Rating in categories
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Associate
2.3k
salaries
|  ₹1 L/yr - ₹7.4 L/yr |
|
Senior Associate
1.8k
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| ₹1.8 L/yr - ₹7.8 L/yr |
|
Customer Service Associate
1.6k
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| ₹1 L/yr - ₹5.5 L/yr |
|
Associate Manager
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