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Sutherland Global Services Non Voice Customer Service Associate Interview Questions, Process, and Tips

Updated 15 Sep 2023

Top Sutherland Global Services Non Voice Customer Service Associate Interview Questions and Answers

Sutherland Global Services Non Voice Customer Service Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. What is your favourite food?
  • Ans. 

    My favorite food is sushi.

    • I love the freshness and variety of flavors in sushi.

    • I enjoy trying different types of sushi rolls and sashimi.

    • Some of my favorite sushi restaurants include Sushi Samba and Nobu.

  • Answered by AI
  • Q2. What is your role model?
  • Q3. You know about social media?
  • Ans. 

    Yes, I am familiar with social media platforms and their usage.

    • I am proficient in using popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.

    • I understand the importance of social media in customer service and how to effectively engage with customers through these channels.

    • I am aware of social media etiquette and best practices for responding to customer inquiries and feedback.

    • I have experie...

  • Answered by AI
  • Q4. Explain about your native place?
  • Q5. Explain about your self?
  • Q6. What is Bpo and non voice
  • Ans. 

    BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.

    • BPO involves outsourcing business processes to third-party service providers

    • Non voice customer service involves providing support through chat, email, or other written communication chann...

  • Answered by AI
Round 2 - Aptitude Test 

This is totally based on communication

Round 3 - Operational round 

(4 Questions)

  • Q1. What is Amazon?
  • Ans. 

    Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

    • Founded by Jeff Bezos in 1994

    • Started as an online bookstore, now sells a wide range of products

    • Offers services like Amazon Prime, Amazon Web Services, and Amazon Music

    • Known for its fast delivery and customer service

  • Answered by AI
  • Q2. What is social media?
  • Ans. 

    Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.

    • Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

    • Users can share text, photos, videos, and links on social media.

    • Social media allows for real-time communication and interaction with a global audience.

    • Businesses use social media for marke...

  • Answered by AI
  • Q3. Tell me about your long term goal and short term goal?
  • Q4. What is bpo and non voice
  • Ans. 

    BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.

    • BPO involves outsourcing business processes to third-party service providers

    • Non voice customer service involves providing support through chat, email, or other written communication chann...

  • Answered by AI
Round 4 - Assignment 

It’s totally based on communication

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you so much! Iam very happy because ,This is my first interview .

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Self introduction general topics

Round 3 - One-on-one 

(1 Question)

  • Q1. Self introduction general topics online shopping e commerce

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be panic just chill do the interview.

Non Voice Customer Service Associate Interview Questions Asked at Other Companies

Q1. What do you know about bpo sector ?
Q2. What do you know about concentrix ?
Q3. What do you know about customer service?
Q4. What is Bpo and non voice
Q5. What is social media?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What is meschina learning
  • Ans. 

    Meschina learning is a type of machine learning algorithm that focuses on predicting outcomes based on historical data.

    • Meschina learning uses historical data to make predictions about future outcomes.

    • It is a subset of machine learning that focuses on pattern recognition and predictive modeling.

    • Examples include regression analysis, decision trees, and neural networks.

  • Answered by AI
  • Q2. What is artificial intelligence
  • Ans. 

    Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.

    • AI involves the development of algorithms that can perform tasks that typically require human intelligence, such as visual perception, speech recognition, decision-making, and language translation.

    • Machine learning is a subset of AI that allows machines to learn from data and improve their performance over ...

  • Answered by AI
  • Q3. Why are you choices bpo
  • Ans. 

    I chose BPO because of the opportunities for growth, the dynamic work environment, and the chance to develop my communication skills.

    • Opportunities for career advancement

    • Dynamic work environment

    • Chance to improve communication skills

  • Answered by AI
  • Q4. What is fear in your clg life
  • Ans. 

    Fear in my college life was the pressure to perform well in exams and assignments.

    • Fear of failing exams and assignments

    • Fear of not meeting expectations of teachers and parents

    • Fear of not getting a good job after graduation

  • Answered by AI
  • Q5. While your work in BPO, And you will get a job in IT. Which role you choose
  • Ans. 

    I don’t want to change my company because I don’t have much knowledge on IT sector. But in BPO there is so many things to like 1. Interaction 2. Communication and after these I like to work in BPO

  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on a few keys strategies can significantly enhances your changes of Success. Started by tailoring your resume and cover letter each application to highlight how your skills and experiences align with the specific job requirements.
Network is equally important;
Actively connect with the professionals in your field

Finally Organised by track your application follow-up with thanks note, reinforcing your intrest And professionalism

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Self intro about yourself
Round 2 - HR 

(2 Questions)

  • Q1. Self intro about yourself
  • Q2. Why did you choose this field
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. First of hr asked about myself.
  • Q2. Then she asked about previous company. Why i left that company? When i left that company?That's all was the questions.
  • Q3. Why did get interest for this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication should have fluent in English. Prompt answering on clients email and chat.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Why should we hire you
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(9 Questions)

  • Q1. About my profile and about my falimy
  • Q2. After this you can tell about company
  • Q3. And salary packages and working swift with the company
  • Q4. And training period of tha company
  • Q5. When tha we know obout tha company and we can get knowledge in company
  • Q6. Iam can move to next posting
  • Q7. I will join a company immediately when you cal by company
  • Q8. Ok thank you sir its over
  • Q9. I will join in your company when you cal next day
Round 2 - Aptitude Test 

An exam used to determine an individual's skill or propensity to succeed in a given activity

Interview Preparation Tips

Topics to prepare for NTT Data Non Voice Process Associate interview:
  • My internship
  • Auditor office
  • GST AND IGST
  • Stock Audit
  • Internal Audit
  • Payment Voucher
  • ITR FILING
  • Petty Cash
  • TALLY
  • MS Office
  • Excel
Interview preparation tips for other job seekers - Mobile job seeker in naukri
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduce your self
  • Q2. Talk on Social media
Round 2 - Aptitude Test 

Normal questions of appititude

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for self introduction and talk with confident
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Salary details and job timing
  • Q2. Only night shift

Interview Preparation Tips

Interview preparation tips for other job seekers - Need speed updates
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Measure a person ablity for Future knowledge

Round 3 - HR 

(1 Question)

  • Q1. Why should you choose this field ? I choose this field for my extra activities, developing my knowledge in this field .so many systems software technologies in this field so choose this.

Interview Preparation Tips

Interview preparation tips for other job seekers - Hlo jobseeker please do wait for your job.juzt think and choose your career path.

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Non Voice Customer Service Associate interview?
Sutherland Global Services interview process usually has 4 rounds. The most common rounds in the Sutherland Global Services interview process are Resume Shortlist, HR and Aptitude Test.
What are the top questions asked in Sutherland Global Services Non Voice Customer Service Associate interview?

Some of the top questions asked at the Sutherland Global Services Non Voice Customer Service Associate interview -

  1. What is Bpo and non vo...read more
  2. What is social med...read more
  3. What is your favourite fo...read more

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Sutherland Global Services Non Voice Customer Service Associate Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™

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At par with the average Non Voice Customer Service Associate Salary in India
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Sutherland Global Services Non Voice Customer Service Associate Reviews and Ratings

based on 4 reviews

3.1/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

3.1

Salary

3.1

Job security

3.3

Company culture

3.1

Promotions

3.1

Work satisfaction

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