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Sutherland Global Services Interview Questions, Process, and Tips

Updated 4 Mar 2025

Top Sutherland Global Services Interview Questions and Answers

View all 112 questions

Sutherland Global Services Interview Experiences

Popular Designations

623 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. What is your favourite food?
  • Ans. 

    My favorite food is sushi.

    • I love the freshness and variety of flavors in sushi.

    • I enjoy trying different types of sushi rolls and sashimi.

    • Some of my favorite sushi restaurants include Sushi Samba and Nobu.

  • Answered by AI
  • Q2. What is your role model?
  • Q3. You know about social media?
  • Ans. 

    Yes, I am familiar with social media platforms and their usage.

    • I am proficient in using popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.

    • I understand the importance of social media in customer service and how to effectively engage with customers through these channels.

    • I am aware of social media etiquette and best practices for responding to customer inquiries and feedback.

    • I have experie...

  • Answered by AI
  • Q4. Explain about your native place?
  • Q5. Explain about your self?
  • Q6. What is Bpo and non voice
  • Ans. 

    BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.

    • BPO involves outsourcing business processes to third-party service providers

    • Non voice customer service involves providing support through chat, email, or other written communication chann...

  • Answered by AI
Round 2 - Aptitude Test 

This is totally based on communication

Round 3 - Operational round 

(4 Questions)

  • Q1. What is Amazon?
  • Ans. 

    Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

    • Founded by Jeff Bezos in 1994

    • Started as an online bookstore, now sells a wide range of products

    • Offers services like Amazon Prime, Amazon Web Services, and Amazon Music

    • Known for its fast delivery and customer service

  • Answered by AI
  • Q2. What is social media?
  • Ans. 

    Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.

    • Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

    • Users can share text, photos, videos, and links on social media.

    • Social media allows for real-time communication and interaction with a global audience.

    • Businesses use social media for marke...

  • Answered by AI
  • Q3. Tell me about your long term goal and short term goal?
  • Q4. What is bpo and non voice
  • Ans. 

    BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.

    • BPO involves outsourcing business processes to third-party service providers

    • Non voice customer service involves providing support through chat, email, or other written communication chann...

  • Answered by AI
Round 4 - Assignment 

Itโ€™s totally based on communication

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you so much! Iam very happy because ,This is my first interview .

Skills evaluated in this interview

Non Voice Customer Service Associate Interview Questions asked at other Companies

Q1. What do you know about bpo sector ?
View answer (1)

Executive Interview Questions & Answers

user image Anonymous

posted on 4 Dec 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(9 Questions)

  • Q1. Myself and experience in english
  • Q2. Selected for the peocess
  • Q3. Last drawn salary why you are not another process
  • Q4. Why you left last job
  • Q5. Rate ur english 1 to 10 numbers
  • Q6. Introduce yourself as a employee
  • Q7. Season topic talk for two minutes
  • Q8. How is good english
  • Q9. Your favourite place on this topic

Interview Preparation Tips

Interview preparation tips for other job seekers - nice but bad

Executive Interview Questions asked at other Companies

Q1. How will you start RS method Development for known drug product?
View answer (16)
Sutherland Global Services Interview Questions and Answers for Freshers
illustration image
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

Self introduction
Next assessment if select in first round

Round 2 - Assignment 

Versant round..consists of voice test, typing, mail writing

Round 3 - One-on-one 

(1 Question)

  • Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person

Top Sutherland Global Services Customer Service Associate Interview Questions and Answers

Q1. Your preferred game and how to play it
View answer (13)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
  • Q2. Tell me something about yourself
  • Q3. Tell me about your college days
  • Q4. Tell me about ur best friend
Round 2 - Aptitude Test 

Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Service Executive interview:
  • coomunication for confidence
  • prepare about your college days
  • learn about your best friend
Interview preparation tips for other job seekers - please be confident while you go for an interview please don't carry your resumes and documents in hand i have seen people keeping their resumes folded in thier barely without even having a stick file please keep it in file please its your document that present about your self i dont know how many people will see this but your first impression is last impression be confident communicate properly fluently before you go for an interview research about the hiring company and vacancy this is for gentle men when you go for any voice or non voice interviews please wear formal shoes they wont allow they will reject on the spot try to wear lite professional shirt and trouser i have seen in todays sutherland interview all the best

Top Sutherland Global Services Customer Service Executive Interview Questions and Answers

Q1. How to find issues in Ram related to trouble shooting
View answer (6)

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)

Sutherland Global Services interview questions for popular designations

 Customer Service Associate

 (31)

 Associate

 (31)

 Customer Service Executive

 (25)

 Senior Associate

 (21)

 Non Voice Process Associate

 (21)

 Customer Care Executive

 (17)

 Non Voice Customer Care Executive

 (16)

 Voice Process Executive

 (15)

IT Manager Interview Questions & Answers

user image Anonymous

posted on 28 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected
Round 1 - Technical 

(5 Questions)

  • Q1. Database Management system SQL and PlSQL
  • Q2. C Language and C++ Language And Data base Management system SQL and PlSQL and Java
  • Q3. Database Management system
  • Q4. Sql ad PlSQL Mango Data For Loop and While loop
  • Q5. C language andC ++ Language and Java

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi I'm Rizwan Im Interested processing Date Base Management system SQL and PlSQL and C Language and C++ Language and Java

IT Manager Interview Questions asked at other Companies

Q1. What are the components of Project Management triangle?
View answer (2)

Get interview-ready with Top Sutherland Global Services Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Oct 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.

Round 2 - Coding Test 

Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.

Round 3 - Group Discussion 

A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.

Round 4 - Case Study 

Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.

Interview Preparation Tips

Interview preparation tips for other job seekers - An interview invitation means your resume or networking strategy has caught the attention of an organization. Be prepared for the interview.
LinkedIn Groups can be a valuable resource for job seekers. There are groups for almost every type of job seeker, from general job search groups to specialized career change and remote work groups.
Be prepared for anything, act kindly to everyone, and send follow-up emails.

Non Voice Customer Service Executive Interview Questions asked at other Companies

Q1. What is Business Process Associate
View answer (1)

Jobs at Sutherland Global Services

View all

Associate Interview Questions & Answers

user image Balaji Chowdary

posted on 6 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Can you provide your self-introduction?
  • Ans. 

    Experienced professional with a background in marketing and project management.

    • Over 5 years of experience in marketing and project management

    • Strong communication and organizational skills

    • Proven track record of successfully leading cross-functional teams

    • Proficient in data analysis and strategic planning

  • Answered by AI
Round 2 - Assignment 

Questions related to customer service.

Round 3 - Typing Test 

(1 Question)

  • Q1. What is your typing speed, measured in words per minute, during typing tests?
  • Ans. 

    My typing speed is 80 words per minute during typing tests.

    • My typing speed is 80 words per minute.

    • I have consistently maintained this speed during typing tests.

    • I have practiced regularly to improve my typing speed.

  • Answered by AI

Associate Interview Questions asked at other Companies

Q1. What is mean of TTR & why required for powder coating process ?
View answer (17)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. How will you handle the frustrated customer
  • Ans. 

    I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.

    • Listen actively to understand the customer's issue

    • Empathize with their frustration and show understanding

    • Apologize for any inconvenience caused

    • Work towards finding a solution that satisfies the customer

  • Answered by AI
  • Q2. Write a email to manager for customer asking to talk with the manager?
  • Ans. 

    Email requesting customer to speak with manager

    • Address the email to the manager

    • Explain the reason for the customer's request to speak with the manager

    • Offer availability for the manager to speak with the customer

    • Provide contact information for the manager

    • Thank the customer for their understanding

  • Answered by AI

Top Sutherland Global Services Customer Service Executive Interview Questions and Answers

Q1. How to find issues in Ram related to trouble shooting
View answer (6)

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)

Executive Interview Questions & Answers

user image Abhilash Bannu

posted on 29 Oct 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Nothing happened
  • Q2. Nothing happened...They were just playing around
Round 2 - Behavioral 

(2 Questions)

  • Q1. No. I'm not doing that
  • Q2. Cause there are no questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Never post or offer the things which you cannot keep...I've seen many companies not like this one...To be precise, I've never seen a branch(Uppal) which is very lazy .This branch needs a HR who can actually work.Also managers has to be changed in timely manner for any process.. Cause, they call people in bulk and hire in numbers. No respect for the ladies or the timings given to them. Never ever go for Sutherland,cause they don't have professionals. Rather working for these companies with a minimum wages, it's better to abandon these petty companies.....No value for experienced people...

Executive Interview Questions asked at other Companies

Q1. How will you start RS method Development for known drug product?
View answer (16)
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. You will make it , it's easy
  • Q2. Just don't sleep in the middle of the interview

Senior Executive Operations Interview Questions asked at other Companies

Q1. In 1 day how many veh can be loaded and unloaded with dock man power count of 14.
View answer (7)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - Group Discussion 

Why should we choose this company?

Round 3 - HR 

(1 Question)

  • Q1. General questions.
Round 4 - Aptitude Test 

Typing Test and Email writing

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are a recent graduate, this is the best place to work while gaining valuable experience.

Senior Customer Support Executive Interview Questions asked at other Companies

Q1. Tell me a time when you have delivered exception experience to a customer?
View answer (1)

What people are saying about Sutherland Global Services

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a sme
2w
How much can we ask for a SME role with 8 years of experience in Healthcare??
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Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Sutherland Global Services interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Customer Service, Communication Skills, International Voice Process, Recruitment and Talent Acquisition.
What are the top questions asked in Sutherland Global Services interview?

Some of the top questions asked at the Sutherland Global Services interview -

  1. What will you do if you were given 1 millions in amount in your hand. How will ...read more
  2. How to find issues in Ram related to trouble shoot...read more
  3. Your preferred game and how to play...read more
How long is the Sutherland Global Services interview process?

The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.

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Sutherland Global Services Interview Process

based on 568 interviews

Interview experience

3.9
  
Good
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Join Sutherland Global Services We are a digital transformation company. We make digital ๐ก๐ฎ๐ฆ๐š๐งโ„ข

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Sutherland Global Services Reviews and Ratings

based on 7k reviews

3.6/5

Rating in categories

3.4

Skill development

3.5

Work-life balance

3.3

Salary

3.4

Job security

3.5

Company culture

3.0

Promotions

3.4

Work satisfaction

Explore 7k Reviews and Ratings
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Bangalore / Bengaluru

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Not Disclosed

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